“Unfortunately, our experience here was very disappointing, particularly because this was our second visit and we encountered similar issues with the staff on both occasions.
Check-in is supposed to start at 3pm, but when we arrived we were still unable to access our room. We were simply told that we had to wait, and the staff could not give us any indication of how long the wait would be. The lady at the check-in desk was extremely rude and unhelpful throughout the interaction. What made this……