“Unfortunately the room requested was not available as we had our small dog with us so were allocated a dog friendly room which was fine but it only had a 4’6 bed which really is not expected these days.
Following the downgrading of the room by the hotel and being advised that the room requested would be cheaper. The new price unfortunately was not honoured despite numerous requests for a refund so overall not the best experience.”
“Unfortunately the room requested was not available as we had our small dog with us so were allocated a dog friendly room which was fine but it only had a 4’6 bed which really is not expected these days.
Following the downgrading of the room by the hotel and being advised that the room requested would be cheaper. The new price unfortunately was not honoured despite numerous requests for a refund so overall not the best experience.”
“The room was clean, with modern/quirky tech features.
The staff were very friendly and accommodating to our needs, providing a place to store our luggage after the check out time.
The hotel is in a good location for the Redjet passenger ferry and the high street with bars and restaurants.
It is also located a few mins walk from the taxi rank and bus stop that has connections to Newport.”
“The room was clean, with modern/quirky tech features.
The staff were very friendly and accommodating to our needs, providing a place to store our luggage after the check out time.
The hotel is in a good location for the Redjet passenger ferry and the high street with bars and restaurants.
It is also located a few mins walk from the taxi rank and bus stop that has connections to Newport.”
“Friendly staff, clean rooms and quite comfortable.
I would have scored it higher if the thermostat on the radiator was working. The room became uncomfortably warm during the night, and I had to open the window because I couldn’t adjust the radiator”
“Friendly staff, clean rooms and quite comfortable.
I would have scored it higher if the thermostat on the radiator was working. The room became uncomfortably warm during the night, and I had to open the window because I couldn’t adjust the radiator”
“We booked 2 sea view rooms for 3 nights. Only one room had a sea view and the bathroom in that room had black mould around the ceiling. The other room had a very old mattress and the bedding was old and thin. The pillows in that room were flat. We checked out after 1 night and will not be back. Whilst the staff were friendly, this hotel needs refurbishment, new mattresses, new duvets, pillows, blankets and linen. Mould is injurious to health and no hotel of the calibre that this hotel……
“We booked 2 sea view rooms for 3 nights. Only one room had a sea view and the bathroom in that room had black mould around the ceiling. The other room had a very old mattress and the bedding was old and thin. The pillows in that room were flat. We checked out after 1 night and will not be back. Whilst the staff were friendly, this hotel needs refurbishment, new mattresses, new duvets, pillows, blankets and linen. Mould is injurious to health and no hotel of the calibre that this hotel……
“I recently had the pleasure of staying at a hotel for a two-night getaway, and overall, it was a good and relaxing experience. The hotel's convenient location, excellent service, and serene ambiance made for a memorable stay. However, I did come across a minor issue with mould near the shower area, which slightly dampened my experience.
The service at the hotel was exceptional. From the moment I arrived, the staff were warm, welcoming, and attentive to my needs. They went above and beyond to……
“I recently had the pleasure of staying at a hotel for a two-night getaway, and overall, it was a good and relaxing experience. The hotel's convenient location, excellent service, and serene ambiance made for a memorable stay. However, I did come across a minor issue with mould near the shower area, which slightly dampened my experience.
The service at the hotel was exceptional. From the moment I arrived, the staff were warm, welcoming, and attentive to my needs. They went above and beyond to……
“Room was much bigger than expected (possibly an upgrade) and seemed to have been recently renovated. Spotlessly clean and comfortable bed. Breakfast was included although my invoice stated room only. Apparently all rooms here include breakfast which was very good. Highlight really was the friendliness of staff which is probably because it’s an independent property and they genuinely want to make guests feel welcome. ”
“Room was much bigger than expected (possibly an upgrade) and seemed to have been recently renovated. Spotlessly clean and comfortable bed. Breakfast was included although my invoice stated room only. Apparently all rooms here include breakfast which was very good. Highlight really was the friendliness of staff which is probably because it’s an independent property and they genuinely want to make guests feel welcome. ”
“Issues about the room
Open the door - strong musky smell even with the window open.
On arrival in the room I had to remove 5 spiders (each in different corners of the room) aswell as several cobwebs.
Carpet had a massive stain upon entering the room which probably added to the musky smell.
Room uninviting and very small for double. Décor was 1970's styled, looking incredibly dated.
Bath had large scattered spots of paint so you certainly wouldn't bath in it. Can’t shave as there’s no plug in……
“Issues about the room
Open the door - strong musky smell even with the window open.
On arrival in the room I had to remove 5 spiders (each in different corners of the room) aswell as several cobwebs.
Carpet had a massive stain upon entering the room which probably added to the musky smell.
Room uninviting and very small for double. Décor was 1970's styled, looking incredibly dated.
Bath had large scattered spots of paint so you certainly wouldn't bath in it. Can’t shave as there’s no plug in……