4/10 很差
paula b.
2023 年 2 月 4 日
不满意 ：清洁度
Management company is very unprofessional. Maintenance man is wonderful and tried to compensate.
We arrived for an early check in as disused with the representative for the management company . When we opened the door the home was a wreck The bathroom fixture ls were off the walls, the doors were off the closet , there was trash everywhere and the stove bottom drawer was broken . The recliner in the living room was broken (is). We called the emergency number and a very kind man said he would try to resolved Once management arrived the main manager a dark haired middle aged attractive lady was so rude . She asked how we got keys and rolled her eyes and said she could not move us to a different, clean unit. We asked for a refund to book elsewhere, she declined . We asked to call the cleaning service to see if they could clean the unit . She refused to call at that moment and I said I would wait for the call. She finally called and immediacy started speaking Spanish and was not saying kind things . We finally checked in . The washer and dryer have remained inoperable even though we called many times. The washer is full of water the the dryer has no heat . The downstairs bedroom has board covered windows and so it remains dark . The location is great . As a fellow rental properu owner , it saddens me that the home that is an investment for someone , is not being cared for and guests are being treated as a bother.
paula b.
2023 年 1 月入住 6 晚