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"Awesome "

"great property"

"Excellent staff and the property is great. Could use a few more amenities."

"Very unique and old (historic) property. Slightly run down, but not unclean. Ideal for a downtown business stay. "

"My stay at Omni Richmond Hotel was overall a nice experience. The location is great and very convenient for exploring Richmond. The only thing that always confuses me is paying for parking at a hotel I already paid to stay at. Luckily, we found parking across the street for $6 and ended up paying only $12 total instead of $45, which was a win. The elevator was a little scary because it jerked when moving and the doors closed a bit abruptly. Our room itself was nice, but the air conditioning didn’t work as expected. We set it to 69 because we’re both dealing with hot flashes and wanted the room cooler, but it never actually felt that cool. It may be a centralized setting for all rooms, or it simply wasn’t working properly. We didn’t call the front desk since it was late. Even with those issues, every staff interaction I had was lovely, and the customer service was warm and welcoming. We didn’t get a chance to check out the heated pool or other amenities this time, but we would definitely come back for another stay."

"There is no spa/hot tub even though there’s pictures online saying there’s one. There’s even a sign inside the building saying spa. That was a lie. There signs saying vending machines when there aren’t any on the 3rd floor. Just overall bad experience and I will never stay here again "

"Very good for the money. No frills place. "

"Great hotel. Lovely staff!"

"Breakfast was closed. Hotel room itself had flaws, not the most updated."