“We went for a 10 year anniversary and nothing was done special to welcome us, even after my husband tried to reach out to the concierge 3 times (over a 2 week span). Instead we were put in a king room that was one of the only ones without a balcony. When we asked for a room with a balcony we were put in a double queen bedroom across from a ballroom where they started making noise at 7:15am. We ended up having to go off the resort most of the time because spa reservations were booked a month out……
“I’ve always had a great stay at the Carnegie. This stay was great until the end. I had to go back in to retrieve a receipt. The gentleman was helping another customer while I was waiting. A lady came to the counter. Never asked if I needed anything, barely acknowledged my presence. A gentleman stepped off the elevator. She acknowledged him and asked if she could help him. I didn’t allow my anger to get the best of me; however, I will never forget this experience. I will always remember her face.”