“The didn't reserved the room to me even I'd fully paid & confirmed by Hotels.com. The receptist is very impolite and just asked me to go to anther hotel which need 15 min driving time.”
“I was offered an upgrade from a classic double to a feature double (for an extra £30pn) which I took. It was in the old part of the hotel. The room was very cold as the radiators were not working. I enquired at reception and was told that they would speak to someone to see if it could be sorted. A little while later an electric heater was delivered to the room which did not work and another was requested. This only managed to heat the bedroom while the bathroom remained cold. The window next to……