“Impressive ! Phone line reachable & able to help bçs my flight delay 9hrs. Driving 270Km, I was 5min late, staff no complaint even they said wait me till 11:00pm !
Spaces room. Grand hotel inside both paintings, furniture with good match. Like stay at a small castle. Traditional Scottish restaurant, cosy, good food. Friendly greeting staffs. Big laund in front ... so good!”
“The ambiance of the property was fabulous. It is an old building and was charming. The main bed was comfortable BUT the futon's were actually chairs that folded out and they were EXTREMELY uncomfortable. There was no staff available. It was all contactless. The bar was the same no people. If you didn't have cell phone to use the QR code you could not get a drink. The breakfast if you didn't pay for it in advance was not available as expected. I found the place charming but unwelcoming. However……
“This should be a marquee hotel with its history and design. But it's a very tired property being sweated by owners for the last bit of value. Hotel's business is mainly coach parties, so the few rack-rate customers like us feel marginalised. Seriously understaffed to serve and clean up after 3 coach parties at breakfast. Cleaning of the public areas is skimpy. Maintenance likewise.
Barely adequate overall for £140/night at end of Sept. For the record, I think I should have spent a little……
“Derek and Fiona are the best hosts I hv ever met. Though we arrive late, they had no issue at all and came out to receive us warmly and welcoming. The room is absolutely fantastic, neat and tidy. Can see they put a great deal of efforts to decorate them. Feeling very homey :)”
“My stay at Croft 21 Glamping was brilliant. I had travelled from Glasgow up to Inverness for work over the weekend. I arrived on the Saturday night and checked in smoothly, the pod had pretty much everything you could need. It was extremely clean and modern, everything worked fine I honestly have nothing bad to say about this place. I would definitely come back to this place and bring my girlfriend as she would love it just as much as I did. If I was to think of a way to improve the pod I would……
“It is a great view! Easy to park just over the road. Plenty of breakfast items and fruit provided. It was a bit cold when we arrived but once the heating was on we warmed up. Bed comfy, big telly.”
“The room was phenomenal and they left the sweetest goody bag for my dog in the room. The bed was so comfortable and the bathroom was huge! The tub was great for a much needed relaxing soak and the shower was massive.
The food in the restaurant was also delicious and the staff went above and beyond to make me feel welcomed and at home. I was so impressed with all of the care and details they put into their hotel as well as making their guests feel special. I will definitely be coming back! It was……
“Beautiful historic building, and our room was very large. Looked like some of the bathroom was redone but obviously plumbing was older. Water temperature in shower would get very hot or cold suddenly without being touched. Lots of stairs! Room temperature was not adjustable, noticed fans in the closet but saw no thermostat. Staff was fantastic! Vijay and Joyce were super friendly, and everyone was very polite and accommodating. Joyce even suggested a lunch spot for us on our way to our next……