Normalville Vacations from $462

The guest ahead of us at check in had the penthouse reserved for Friday and Saturday. They didn’t show on Friday so their stay was cancelled by hotel staff with the penthouse being given to another guest. One staff member at reception desk to accommodate all guests. Where was staff??? The lobby was full with guests waiting to check in. Staff member at the desk was extremely pleasant and helpful. Never overwhelmed. After finally checking in, we proceeded to our room. Upon entering the room, it gave an instant “newly abandoned” vibe. The air was musty. The room had an odor of old cigarette smoke and wet dust. The decor screams early 2000’s. The lone desk attendant was willing to accommodate us with another room but we kindly declined. Worst experience I’ve ever had at a hotel.

Affordable

Clean room, friendly staff, good location.

I didn't have any major problems with my room I couldn't solve by going to speak to the front desk. But items such as: Not having a refrigerator, telephone not working were bit of an annoyance since those are some amenities that "should" be prepared upon check in. Whether or not "remodeling" was part of the problem ( as what I was told ), I just felt my room was a little unprepared, but nothing I couldn't work with. Overall, I'd give my experience about a 7/10.

The hotel is very well located in downtown . spacious, clean, all looks new. The staff is very welcoming and kind . AJ was the best! Helpful, talkative and informative about any question we had. Thank you and we will stay there again.