My new husband and I decided to come here for our honeymoon and were super excited! Unfortunately we encountered the following issues:
We checked in about 40 minutes after check in time and it wasn't clean. It says in the agreement that is a possibility however I thought with the extra time the cleaning crew would be able to clean it but nope. Based on the fact that property owners cannot guarantee a check in time, we will not be staying here again, we will instead go somewhere else where the owners can actually pay a good cleaning crew to get the job done on time to ensure maximum customer satisfaction.
Due to this I had to call and of course nobody was there since it was the weekend (which I expected) but I still left a message requesting a call back. We never got a call back to even apologize. Once again, poor customer experience. If they had just called to apologize, I probably would've rated this review differently.
After leaving the message I called maintenance and Jeremy was great and said he would call the cleaning crew and see if they can get there soon. Apparently they got backed up pretty bad, which is totally understandable but the right thing to do is to at least let people know that their check in is being pushed back so they don't go get groceries and have them sit in their car until the cleaning crew finally gets there to clean. It's basic common courtesy.
Lastly, they claim to have wifi, they do not, they have a hotspot which has no signal/service which was disappointing.
The cabin itself is great and the view was beautiful but due to lack of customer focus, we will not be staying with this group again.