We spent Christmas 2022 here and it's one we won't forget for many reasons. It was nicely decorated for Christmas. The weather interrupted some plans, but the kids were ok as that meant more pool time! The kitchen was nicely equipped with plenty of items needed for cooking /baking & storing leftovers. They had extra batteries! There have been many cabins we've stayed in with either no or dead batteries, this was so nice! They do supply coffee, sugar/sweetner, honey, oils, etc. shampoo/conditioner/body wash, & hand soap, but if you're picky bring your own. I tried them & it seemed fine for the 5 nights we were there & I have long curly hair & sensitive skin. I was pleasantly surprised to see Name Brand products as well, as so many places go generic & while they're ok, it's just nice to see the added care. The cabin was stocked with ample towels for bathing & the pool, extra throw blankets were everywhere, so if you like to go outside & have one you're set or just on the couch. There is no soundproofing, but they kindly have supplied sound machines in each bedroom or just leave the TV on, beds were comfy. We had crazy weather while there including power outages and Matt was wonderful about finding out all he could for us & walking my husband through making sure everything was working properly after the outages we went through. The driveway is steep and if snow hits you're better off waiting for it to clear even with AWD! We were hit with a winter storm & the road was horrible with multiple vehicles off the road the day before we left. We obviously had concerns about leaving at 10am the next morning & contacted Matt again. He was very understanding & aware of the roads when it snows. He told us to not worry about the check out time & just be careful. Morning came & more vehicles were off the road & crews were unable to reach the roads or our driveway. We contacted Matt & he blew us away with his concern for us & our kids & offered us another night if it wasn't inconvenient for us! He also added once again to not worry about check out time & be safe. It was truly heartwarming to know genuine, caring people still exist & while I know this was a rare occasion, he didn't have to! If for nothing more than to receive exceptional hospitality it's worth it to stay here & know you're not left to figure it out on your own. Thank you Matt for being the best & we've stayed at a lot of places in Pigeon Forge/Gatlinburg area!
The Florence Family!