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Aloft Tulum

4.5 star property
Travelers can explore the beautiful Playa Paraiso nearby, then return to relax by the pool in one of the complimentary cabanas at this coastal retreat

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Aloft Tulum sits on Mexico's coast, offering both relaxation and adventure. Guests can enjoy two pools with cabanas or book rejuvenating spa treatments including massages and facials. The on-site restaurants serve meals throughout the day, and WiFi keeps everyone connected.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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About this property

Aloft Tulum

  • Luxury hotel near Tulum National Park
  • Located close to Playa Paraiso and Playa Ruinas, Aloft Tulum provides an airport shuttle, a poolside bar, and a rooftop terrace. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. In addition to a shopping mall on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
  • Additional perks include:
    • 2 outdoor pools along with free cabanas, sun loungers, and pool umbrellas
    • Full breakfast (surcharge), bike rentals, and self parking (surcharge)
    • A roundtrip airport shuttle (surcharge), an electric car charging station, and express check-out
    • Express check-in, a banquet hall, and a TV in the lobby
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 140 individually furnished rooms include comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes.
  • Extra conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Bathrooms with rainfall showers and designer toiletries
    • 55-inch LCD TVs with Netflix, streaming services, and premium channels
    • Wardrobes/closets, coffee/tea makers, and daily housekeeping

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Policies

Check-in

Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.0 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25 to 25 for adults, and USD 20 to 25 for children
  • Airport shuttle fee: USD 268 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 1 (roundtrip), (up to 17 years old)
  • Covered self parking fee: USD 17 per day
  • Pet fee: USD 50.0 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property caters to LGBTQ+ guests
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Aloft Tulum have a pool?

Yes, this property has 2 outdoor pools.

Is Aloft Tulum pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 50.0 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for USD 17 per day.

What time is check-out at Aloft Tulum?

Check-out is at noon.

Does Aloft Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 268 per vehicle applies.

Where is Aloft Tulum located?

Located in Zama, this luxury hotel is within 3 mi (5 km) of Tulum National Park, Tulum Mayan Ruins, and Playa Ruinas. Tulum Beach and Playa Paraiso are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.6

Cleanliness

9.2

Amenities

9.2

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 306 out of 461 reviews
Rating 8 - Good. 104 out of 461 reviews
Rating 6 - Okay. 22 out of 461 reviews
Rating 4 - Poor. 14 out of 461 reviews
Rating 2 - Terrible. 15 out of 461 reviews

Reviews

Verified

8/10 Good

Ajay

Liked: Cleanliness, amenities, property conditions & facilities
Good, clean rooms. Convenient location for exploring Tulum. One day there was a shortage of towels, which was inconvenient. However, overall good for a short stay.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff super nice and the location is great.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry facility excellent. Breakfast ok, coffee needs to be better. Staff great. Rooftop awesome.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Great breakfast 😊
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Sahiba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean. Close to the city center and beach road. Would stay here again
Stayed 1 night in May 2025
Verified

10/10 Excellent

shayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful! I loved my stay!
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, beautiful property. Safe parking garage, beautiful roof top pool, great staff, great location, great food!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Nithin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and great facilities. The breakfast was excellent.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

FABIOLA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location , brand new property. Friendly and helpful staff
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Wendi Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel was inviting and felt so off the beaten path. It was centrally located.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Maria

Liked: Property conditions & facilities

Relaxing time

Very nice hotel. Very clean , the breakfast buffet was delicious.Very friendly and accommodating staff. I would recommend it.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Guerdy

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was great , and it wasn’t too far restaurants or other activities! They let you do early check-in.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite Place To Stay

My favorite place to stay when visiting Tulum. Love the food, the staff and the property. It’s close to downtown and as well as the hotel zone. Worth the price!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Tajah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft Tulum property is amazing and close to nearby restaurants, grocery stores and more. The staff is very helpful, and able to get you a taxi right away! 10/10 recommend. I would stay here again!
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Vinicius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, near the cenotes, near shops and restaurants. The price of hotel is very reasonable, and don’t be scared by the destination fee, is optional and I used and was a good deal.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Aqib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Tulum. Central location to beaches and the city center. Everything was fantastic, from staff being friendly and helpful, location, cleanliness the hotel did not disappoint. Lots of amenities close by to make your stay perfect! Rooftop pool was also a great space.
Stayed 5 nights in Feb 2024
Verified

8/10 Good

Deborah

Property was great, as well as location. Phones were not working so it was hard to order in room dining I had to keep calling from my cellphone and even then nobody would answer. Overall great stay.
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel midway between downtown Tulum and the beach. Rooms were spacious and comfortable. Only gripe were that the pool loungers were tired and menu was limited.
Stayed 7 nights in Feb 2024
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft Tulum is located in the middle of downtown. It is a well kept and clean hotel with modern design and amenities. There is a beautiful view on the rooftop that contain a swimming pool and a restaurant. Near the hotel are convenience stores and small stores. Front staff is very helpful and accommodating, especially Jorge who helped us with transportation to the airport.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearly perfect as far as everything I needed. Staff was wonderful. I do wish at least one of the pools was heated.
Stayed 9 nights in Dec 2024
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire stay was perfect! The staff, the room, food, location. Perfect for what we were looking for! Horacio, Daniel, Daniel, Emanuel, everyone was so nice and helpful. Amazing. We are going back with friends in February!
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Hostensia

Service was good but the parking was an issue. We didn’t know parking wasn’t part of the hotel but I’m glad they were able to waive the fee for that. Great place to stay overall.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Keir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here in the past. All around the Aloft Tulum is a great value hotel for the $. Great rooms, great pool(s),great staff, and very clean. Also convenient location for short cab ride to Ruins, Downtown, Beach. For the budget traveler you can’t go wrong, and will be pleasantly surprised how nice the property is 😉👍 Myself, I look forward to future stays at the Aloft Tulum 😎
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Aishwarya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the perfect budget friendly hotel in Tulum. The location is great, lots of food options nearby and they even arrange scooter rentals if you ask them. Food is great, loved their fresh tropical juice and the hotel has a great vibe inside , lots of game options and they even have a nice rooftop pool and bar which we loved! Highly recommend staying here if you want budget friendly accommodation.
Verified

10/10 Excellent

Manuel Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded our expectations. Our entire group was impress by the facilities both in the rooms as well as the common areas. Would definitely stay here again if they keep their prices the same!