Biwa Tulum

Property class: 4

Choose dates to view prices

Located close to Tulum Mayan Ruins and Playa Paraiso, Biwa Tulum provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. In addition to a gym and a restaurant, guests can connect to free in-room WiFi.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room, 1 King Bed, City View

A hotel room with a bed, a desk, a TV, a kitchenette, and a ceiling fan.

Standard Double Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds, Accessible, City View

A hotel room with two beds, a kitchenette, a TV, and a desk.

Deluxe Twin Room, Multiple Beds, Accessible, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Junior Suite, 2 Bedrooms, City View

A modern living room with a sofa and ottoman, a kitchen with a refrigerator and bar stools, and a blue accent wall.

Junior Suite, 2 Bedrooms, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 645 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Located in Tulum City Center, a neighborhood in Tulum, Biwa Tulum is near a metro station and near theme parks. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Gran Cenote and Playa Paraiso. Don't miss out on a visit to Xel-Há Park. Visit our Tulum travel guide
Map
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780

What's nearby

  • A coastal scene with a stone structure, a beach, and palm trees.
    Jaguar Park
    4 min drive - 1.3 miles
  • Dos Aguas Park
    8 min walk - 0.5 miles
  • Hospital de Tulum
    14 min walk - 0.8 miles
  • Cenote Calavera
    3 min drive - 1.1 miles
  • Hunab Lifestyle Center
    3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    91 min drive

Restaurants

  • Mestixa
    3 min walk
  • El Asadero
    2 min walk
  • Caribe Swing
    5 min walk
  • Taqueria Maya
    3 min walk
  • San Carnitas
    3 min walk

About this property

Biwa Tulum

  • Upscale hotel near Tulum Mayan Ruins
  • Located close to Playa Paraiso and Gran Cenote, Biwa Tulum provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. In addition to a gym and a restaurant, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • An outdoor pool along with sun loungers
    • Free self parking
    • Local cuisine breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
    • Tour/ticket assistance, multilingual staff, and smoke-free premises
  • Room features
  • All guestrooms at Biwa Tulum feature thoughtful touches such as air conditioning and separate dining areas, in addition to amenities like free WiFi and safes.
  • More conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 49-inch Smart TVs with cable channels
    • Separate dining areas, microwaves, and free infant beds

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Frequently asked questions

Does Biwa Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at Biwa Tulum?

As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at Biwa Tulum on Oct 27, 2026 start from $31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Biwa Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Biwa Tulum?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Biwa Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Biwa Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 240 per vehicle applies.

Where is Biwa Tulum located?

Located in Tulum City Center, this hotel is 2.3 mi (3.7 km) from Tulum Mayan Ruins and 2.4 mi (3.9 km) from Gran Cenote. Playa Paraiso and Cenote Manatí are also within 9 mi (15 km).

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Reviews

Biwa Tulum Reviews

9.2

Wonderful

9.8

Cleanliness

8.8

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 150 out of 223 reviews
Rating 8 - Good. 57 out of 223 reviews
Rating 6 - Okay. 7 out of 223 reviews
Rating 4 - Poor. 6 out of 223 reviews
Rating 2 - Terrible. 3 out of 223 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very cleat the rooms are news the staff are great too, the food is really great the reception alway are ready to attend
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been at the biwa 4 or 5 times now. Always great and a lovely staff!
Stayed 11 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
Stayed 12 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Tulum

Loved my room Great layout with plenty of room for luggage and moving around. Very clean. Comfortable bed and pillows. Lovely pool and roof top bar with sitting area Walking distance to the main shopping and restaurant area Friendly and helpful staff Would definitely stay again
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great deal

Pleasant. Close to the main street. Oxxo one block away! Friendly staff. Good value!
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back at Biwa!

This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit!
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great hotel to stay
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have breakfast but will next time
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Happy with our stay, everything as expected.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!
Stayed 4 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk personal were wonderful, from check in , to answering questions, to check out.
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were great. Television was a bit difficult to mange but that was minor. Overall we enjoyed our stay.
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Really nice rooma and staff. Close to restaurants. A bit noisy from street, but earplugs helped, so slept well.
Stayed 15 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met all our needs. Excellent. Thanks.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff consistently went above and beyond ....

Get this. The hotel is brand new and gorgeous, and it was a bit noisy from street noise, so I discussed this with Harold the owner (great guy) and his amazing assistant manager Denise. They are going to replace the brand new windows with triple pane glass to totally eliminate any outside noise. We travel a lot and this is one of the most enjoyable experiences ever and the hotel is gorgeous. Tremendous attention to details.
Stayed 4 nights in Dec 2017
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was not handled well. We got in late only to find the power out and no one to check us in.
Stayed 7 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Zu laut, Hotel liegt an einer befahrenen Straße, schallisolierte Fenster sind definitiv sinnvoll. Zimmer hat eine Küchenzeile, allerdings wäre ein größerer Kühlschrank wünschenswert…
Stayed 9 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
el hospedaje incluia desayuno, aun sin embargo como el Domingo no abre el area de restaurant, pues ese dia tuve que pagar el desayuno por mi cuenta, el Hotel esta bien, aun sin embargo si hay algo de ruido externo por tanta moto y el area de los alrrededores esta descuidada y da sensacion de inseguridad, aunque no tuvios ningun problema
Stayed 2 nights in Sep 2024