Canada Mountain Vacations and Getaways

Very spaciuous room that fit all of us .

Great little find but where to park whilst checking in was very limited, not helped by large bus either. Seemed to have staff shortage on arrival but that was ok. Still great food at mantles and great rest stop

Awesome hotel with great staff. Not to mention the views of the mountains from the room is insane. Definitely will be staying here again when revisiting Banff

I have stayed at this hotel many times over the years and this is the first time that I felt it was showing its age. We had a few issues this time round. I should highlight that the staff responded to issues we had quickly but it was disappointing to find things not working. The faucet fell off the shower within 5 mins of getting the room. We needed someone to come in and fix it. The door on the mini fridge did not close so nothing got really cold. The hotel also had issues with the elevators while we were there. The parkade elevator stopped working entirely and we made the mistake of parking and then unloading. There were no signs that it was out of order and the concierge was unaware( I assume because he didn’t tell us). And all but one of the main hotel elevators stopped working when we checked out. This resulted in long line-ups and many irritated people. We ended up carrying our bikes downstairs because of the wait. Not sure what was happening. The staff were present and trying to direct ppl but it was still a bit chaotic. The breakfast buffet had long wait times to get in. We opted out because of that. We went to Portobello instead and the breakfast sandwich I had was inedible. The sausage was as stiff as my car tire. We were refunded for the breakfast and the staff were again very accommodating but it was still disappointing given the wait times, etc. All in all, a disappointing stay.

We and our pets had the most spectacular stay at this hotel. If you have the chance to book Gold status it makes all the difference. The staff and facilities were amazing. Yes the bathrooms are on the small side as this is a UNESCO property so there were limitations in how they could be designed. But everything else was phenomenal. There are so many people we want to thank from Hamish in the valet who greeted us by name! to Chamath, Caitlin, Katie, Georgia, Chris(also in valet) , Olivier, Shane and the best housekeeper Howard! We look forward to coming to visit Banff again as it is truly one of the most spectacular places to go!

Very spaciuous room that fit all of us .

Awesome hotel with great staff. Not to mention the views of the mountains from the room is insane. Definitely will be staying here again when revisiting Banff

I have stayed at this hotel many times over the years and this is the first time that I felt it was showing its age. We had a few issues this time round. I should highlight that the staff responded to issues we had quickly but it was disappointing to find things not working. The faucet fell off the shower within 5 mins of getting the room. We needed someone to come in and fix it. The door on the mini fridge did not close so nothing got really cold. The hotel also had issues with the elevators while we were there. The parkade elevator stopped working entirely and we made the mistake of parking and then unloading. There were no signs that it was out of order and the concierge was unaware( I assume because he didn’t tell us). And all but one of the main hotel elevators stopped working when we checked out. This resulted in long line-ups and many irritated people. We ended up carrying our bikes downstairs because of the wait. Not sure what was happening. The staff were present and trying to direct ppl but it was still a bit chaotic. The breakfast buffet had long wait times to get in. We opted out because of that. We went to Portobello instead and the breakfast sandwich I had was inedible. The sausage was as stiff as my car tire. We were refunded for the breakfast and the staff were again very accommodating but it was still disappointing given the wait times, etc. All in all, a disappointing stay.

Beautiful hotel with perfect location for us. Wasn't hard to get to or in and out of. Available parking which is always a plus. The hotel was spotless, beautiful views and the staff was extremely friendly and helpful. My only complaints were the coffee situation. Our room had a French press which is great, but I would have preferred something simple like a Keurig. And our A/C seemed like it could never cool down to where we wanted it. Overall though we would definitely stay there again and I highly recommend it.

We loved staying at the Chateau Canmore! Very accessible to everything around town and just a short walk from downtown.

The hotel was perfect location for our stay. We did not have to drive anywhere. The room also has a kitchenette which we were able to take advantage for warming up our leftovers. The decktop hot tub reservations during evening perfect. We had privacy for the 30 minutes in the hot tub. Besides the room having espresso coffee, the lobby has a commercial espresso machine that is only available to businesses and better than retail machine. For that alone i rate the hotel high in my books. I recommend for couples, families and group of friends.