Ratings based on 1,040 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Boston MA

Great trip

Posted Apr 26, 2015
Pros: Staff, beach, food
Cons: The rooms were a little dated. Private bath and shower but two double beds with king headboard for 4 people.
Location: Had a great trip with Jungle Maya to zipline and snorkel in cenote
Hotel was very nice and very well maintained. Staff was exceptional - friendly, responsive. fun. Food was surprisingly really good for an all inclusive. Huge variety - well prepared.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Louisiana

Nice hotel with great hotel personnel.

Posted Apr 19, 2015
Pros: The Staff and the Service! They were that good.
Cons: More food variety. Most of the items where the same for breakfast, lunch and dinner
Location: I do not feel that that there is much to do around the resort, but there is plenty there at the resort.
The best way is to say that the experience was very pleasant. With any trip you can always find something wrong. The staff was very nice, beach was very well maintained and the service around the pool was the same along the beach.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago,IL

Great service, beautiful hotel

Posted Apr 18, 2015
Service was the best I've ever had anywhere, hands down. The hotel was always spotless during our stay and pool and beach were impeccable. The only thing we didn't care for was the buffet style lunches and dinners if you didn't make a reservation at the sit downs. Other than that, it was a great trip!
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautifully kept resort, some repairs needed

Posted Apr 18, 2015
Great buffet choices, outstanding service, clean, needs minor repairs (tile in pool eg). The beach is wide and clean, very enjoyable overall.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Posted Apr 17, 2015
Very relaxing and fun. Great entertainment and the other services staff was fantastic.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom c

My stay at the Riu palace

Posted Apr 16, 2015
We booked an 8 night stay at the Riu palace and it is by far the most beautiful and amazing place I have everyl stayed at. The food quality was outstanding, lobster tail, filet mignon, Japanese food, Brazilian food..... No words to describe this place!! Highly recommended!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Apr 13, 2015
Overall very pleased with property. Friendly staff, beautiful beach, great food. Front desk and response from housekeeping was not great. Promised to deliver and/or fix minor issues - required several calls!! Had issues with plumbing and electricity- many other guests complained of same.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MInnesota

Beautiful beach

Posted Apr 7, 2015
Pros: The staff was very friendly and the beach was very nice. I loved that you could walk into Playa from the beach.
Cons: We had a nice stay, but thought the food was average. The hotel seemed to have a shortage of towels, one day we only had two bath towels and one wash
Overall it was a nice stay. There were a few glitches but the service staff was very accommodating and pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Fun Spring Break!

Posted Apr 6, 2015
Pros: Great location.
Cons: Hot water should not be optional.
Location: Many excursions to choose from and easy walk into town.
Very clean, nice facilities, good food. Beautiful beach and nice pool. 2 days we had no hot water for showers which was a pain. Nice 15 min walk into Playa Del Carmen.
4 out of 5
Recommended
for Students
by A verified traveler

High school senior trip

Posted Apr 6, 2015
Pros: Staff
Cons: Communication
Location: Easy walk to Playa and short trip to zip line etc. great location
Overall the facility was perfect for a large group like ours. The main issue was with the hot water. There were three days that many had cold showers. After many inquiries at the front desk, we found out that there was a issue with the pipes that needs to be fixed. I totally understand when issues arise that the hotel can't fix at that moment, but it would have been much better if they were upfront with us and communicated better. Staff was super friendly and pool service excellent!