Ratings based on 1,019 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Penna

Beautiful Outside only

Posted Mar 28, 2015
Pros: Beautiful outside and grounds
Cons: Customer service, rooms
Location: Not much to do nearby, had to pay for everything optional
It was one of the worse hotels for service I have stayed at and I travel frequently for vacations. We had to change rooms twice after much aggregation at the front desk. The staff at the front desk were very indifferent to our problems and made no real attempt to correct things without constant appearances on our part at the desk, which took alot of our time, when we should have been able to spend that time enjoying our vacation. We had 3 nights with no hot water, had to take ice cold shower one night in order to make our dinner reservation that they required you to make at their restaurants. Also a toilet that continued to run, no electric one night in the whole room, no lights in area with TV, no lights on balcony, no alarm clock or clock. Poor customer service or no customer service by calling number provided to call for front desk.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom columbus, ohio

great week-long stay

Posted Mar 16, 2015
Pros: Food, drinks, entertainment
Cons: Rooms can be updated
Location: We did not leave the resort area too much since it was all-inclusive but there was not a shortage of options that could be done if we wanted to.
Room - did have a bit of a musty smell that wasn't bothersome, but it did come back on all our clothes. Bar was great to have but didn't really need it too much. Maid service was good. Food - excellent food quality and choices. Although breakfast and lunch got a bit repetitive every day, there was enough choices to mix it up. Plenty of excellent options for dinner, and the Japanese was our favorite. Staff - very helpful whenever we needed anything or had questions. Pool - spent most of our time here. The pool was very busy every day so we had to "reserve" our chairs each morning. There is plenty of space at the pool and beach, but if you want a good spot in the sun for the pool, I would recommend getting up early. Beach - beautiful with plenty of room. There was a lot of seaweed build up and the ocean was too rough to swim, but it was nice to walk up and down. Other Services team - probably the highlight of our trip was the entertainment group stationed at the pool and nightly entertainment. Some of the evening's shows were better than others. Best Day travel was great to use for private car service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas

Beautiful hotel and VERY clean which I appreciated

Posted Mar 16, 2015
Pros: Cleanliness, beautiful inside and out, great selection of food, wonderful/friendly employees, great area, great pool!!!
Cons: Housekeeping would never give us enough towels. I tipped him, then got plenty of towels, but the next day, I only received 2 towels, no washcloths.
Location: There is a great little outdoor mall about a 10 minute walk from the hotel that had wonderful little Mexican art and items to purchase. Biking,kayaks
Went over spring break and this hotel was excellent with keeping the younger crowd busy with functions around the pool and I was able to enjoy my time near the ocean. It seems that this hotel is more geared to an over 25 or so crowd which I was also very happy about and not a lot of craziness going on even though we were there at the heart of spring break. They have a huge variety of food at the buffet, so even a picky eater like myself was able to find something to eat at every meal. The service at the buffet can not be matched, everyone is so pleasant and welcoming we didn't even want to go to the other restaurants in the hotel to eat. Our favorite waiter was Gierellmo, who was always so accomodating to my daughter and myself and on the last night of our stay, set a special table just for the two of us complete with a red tablecloth, sparkly spring confetti, fancy napkins and champagne. We loved sitting in his section and I would recommend you ask for his section when going to the buffet and you will always get excellent service and he is a character as well! The rooms were very clean and very nicely done. Every inch of the hotel is spotless, just the way I like things. 99% Of the staff was very friendly and always very helpful. I would and have recommended this hotel to all of my friends and would not hesitate to go back. And, even though it is an all-inclusive, I still believe that you should tip for great service which I noticed a lot of people weren't doing.
4 out of 5
by A verified traveler

Almost perfect all inclusive resort

Posted Mar 14, 2015
Pros: We liked palm trees on the beach. You can truly relax watching ocean in a shadow of the palm trees.
Cons: There were no side tables near beach chairs. Where you supposed to put your drink? In a sand? Children's playground room is in a very bad condition.
The resort has very friendly hotel staff. You can truly relax and enjoy your stay. Note they don't have ocean view rooms. The food was good, but not great. Buffet included following sections:Italian cuisine section (pizza and pasta), mexican section, american section, salad bar, cold cuts and cheese, various deserts. There were Japanese section (sushi), but not every day. In general there were not enough seafood choices. The hotel has perfect location. You can walk to Playa Del Carmen city. There is pretty good onsite entertainment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 8, 2015
This resort was awesome! The attentiveness of the staff was amazing! The food was great. The sun was great! The rooms were good too- a little less comfortable than I first expected, but nothing that this resort didn't make up for. I am going back for sure.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york, ny

Total relaxation. Good food

Posted Feb 24, 2015
All great I except for evening entertainment which was a bit amateurish
5 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 24, 2015
Pros: Everything. Would come back
My husband and I came with our daughter/husband/one year old and daughter's husbands' parents. The one year old was the hit of the pool. Everyone was so friendly and the staff couldn't have been more attentive. Sumaey, our server at the pool, was awesome! It is such a big place yet not too big that everyone just kind of did what they wanted and we always knew that we would find each other some place on the property. The buffet was fabulous. We preferred the buffet over most of the restaurants just because of the flexibility the buffet offers. The lobby bar was where the best drinks were. Considering coming back next year with more family.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the beach

Posted Feb 12, 2015
Nice amenities and all inclusive food and drinks were great. Nice hotel overall with great pool and right on the beach. Lots of activities for adults and kids. The only issues i had were that room smelled like mildew and hallways are very noisy every morning when people are leaving to catch early morning flights. For the price rooms could have been better over all as far as smell and stains on sheets/towels.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom PA

Nice safe hotel close to beach.

Posted Feb 9, 2015
Service was excellent. Lacked activities to do if it's raining out.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

Old-world style, modern conveniences

Posted Feb 7, 2015
Pros: We liked the proximity to the beach, the old/new world charm, the buffet and the service.
Cons: The only thing that could be improved would be to have softer/better thread count sheets; they were a little stiff.
Location: There is lots to do in the area. We went on a tour (which we booked at the hotel) to Tulum and Coba. We also visited Playa Del Carmen, the town.
We loved this place. Close to the beach, the best all-inclusive buffet we have ever experienced. Plus, there was a bar in our room complete with a stocked refrigerator. We would definitely stay here again. Great service too!