Ratings based on 1,009 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york, ny

Total relaxation. Good food

Posted Feb 24, 2015
All great I except for evening entertainment which was a bit amateurish
5 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 24, 2015
Pros: Everything. Would come back
My husband and I came with our daughter/husband/one year old and daughter's husbands' parents. The one year old was the hit of the pool. Everyone was so friendly and the staff couldn't have been more attentive. Sumaey, our server at the pool, was awesome! It is such a big place yet not too big that everyone just kind of did what they wanted and we always knew that we would find each other some place on the property. The buffet was fabulous. We preferred the buffet over most of the restaurants just because of the flexibility the buffet offers. The lobby bar was where the best drinks were. Considering coming back next year with more family.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on the beach

Posted Feb 12, 2015
Nice amenities and all inclusive food and drinks were great. Nice hotel overall with great pool and right on the beach. Lots of activities for adults and kids. The only issues i had were that room smelled like mildew and hallways are very noisy every morning when people are leaving to catch early morning flights. For the price rooms could have been better over all as far as smell and stains on sheets/towels.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom PA

Nice safe hotel close to beach.

Posted Feb 9, 2015
Service was excellent. Lacked activities to do if it's raining out.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

Old-world style, modern conveniences

Posted Feb 7, 2015
Pros: We liked the proximity to the beach, the old/new world charm, the buffet and the service.
Cons: The only thing that could be improved would be to have softer/better thread count sheets; they were a little stiff.
Location: There is lots to do in the area. We went on a tour (which we booked at the hotel) to Tulum and Coba. We also visited Playa Del Carmen, the town.
We loved this place. Close to the beach, the best all-inclusive buffet we have ever experienced. Plus, there was a bar in our room complete with a stocked refrigerator. We would definitely stay here again. Great service too!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sminole, FL

Another Outstanding Day In "Paradise"

Posted Feb 7, 2015
Pros: Everything, what is not to like.
Cons: Bedding a little more comfortable and more English channels on the TV, eventhough the TV isn't used much.
Location: Great location about 45 miles south of Cancun, in a private, gated area of Playa del Carmen, surrounded by many other resorts, all affiliated with RIU
Pulling up to the hotel is pulling up to a palace. One of the best resorts in Mexico, especially on the Yucatan Peninsula. Fantastic food, refreshments, pools and one of the most beautiful places ever. Service is way above excellent. Beds are a little hard and TV is mostly in Spanish, but everything else is wonderful. There are shows every evening as well as a different cuisine theory. During the day, many pool and beach activities and grilling in the sand. Our third time and never disappointed. A must for your bucket list... again and again...
3 out of 5
by A verified travelerfrom New Jersey

Nice hotel but...

Posted Jan 29, 2015
It was a nice hotel, staff were friendly and wonderful. The hotel needs some maintenance work especially the pool. The beds were not that comfortable. The blankets were ok -there was no comforter so had to use blankets in closer. Pillows uncomfortable. Menus for restaurants were limited. The food was good except for the Japanese restaurant. The hotel also needs more entrainment.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 28, 2015
Had a great trip to Riu Palace Maya Riviera. The beach is fantastic, the staff is top notch and the grounds are impeccable. The food in the buffet was hot and very good. We were not impressed with the restaurants- the food was the same buffet food, just not as fresh nor hot.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Gorgeous hotel, friendly staff and beautiful view.

Posted Jan 27, 2015
I will go back to this resort and take my children. They were 13 and 7 and we had our best vacation ever. The pools, food, nightly entertainment, and beach activities were perfect for us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ky

Loved It!

Posted Jan 26, 2015
Do not pay attention to the haters! You will not be disappointed.