Ratings based on 749 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby Pam from Miami
Great stayPosted Dec 3, 2013
I was amazed. My boyfriend and have travelled over the world and we always try to do all inclusive resorts, but Riu Palace Riviera Maya tops all off, from the food to the staff, everything was great, most all inclusive only offer cheap brands of alchool and Riu offered was good quality. Theres always activities going on during the day, the staffs are amazing, always remembered our names. I will recommend and looking forward on coming back.
for Everyoneby A verified traveler
Posted Dec 2, 2013
for Everyoneby Gosia from Milwaukee, WI
Beautiful experience !Posted Nov 30, 2013
Hotel is beautiful and very close to the beach, loved the pool and palm trees on the beach. Service was excellent, variety of delicious food at the buffet. People that work there would go out of their way to make your vacation the most pleasant! Room service, buffet service, pool service was just amazing, very helpful and very friendly. Access to other Riu Hotels on Playa del Carmen made it very convenient and great experience! The entertainment team will fill your day with games by the pool, the beach and shows in the evening. The location of Riu Palace is great, 10 min walking distance to 5th Avenue, where all the stores, beautiful elegant restaurants, pubs, clubs are located. I would love to go back there and I will! We went in November, the weather was gorgeous every day, we had an amazing time! Loved it!
for Couplesby Mauricio from Buenos Aires
Very nice hotel on the beach.Posted Nov 30, 2013
Excelent hotel really all inclusive. You dont need any dollar or credit card.
for Everyoneby A verified traveler
Posted Nov 28, 2013
for Everyoneby larry from chicago
Beautiful beach would love to be a Riu memberPosted Nov 25, 2013
Pros: Staff and friendliness was second to none. And cleanliness was same.
Cons: Honestly, we vacation a lot all over the states. As for out of country (1st time) since 1988 in Bahamas. And would do this again.
Location: Great locale
Great experience. Very friendly,although asked for a nice view, was told had view of the front yard, but had view of the back. Still very nice. Already talking to family about all going to stay at a Riu hotel. All r in. Can't wait.
for Everyoneby Linda from long island new york
Posted Nov 22, 2013
Pros: the people who worked at the pool and in the restaurants were nice the pool area and the beach were nice the entertainment was school kid stuff
Cons: everything the updating of this hotel is long overdue and they must take care of the smell its really bad
Location: we went to 5th ave were we end up having dinner because the all inclusive wasn't average and that's saying something
walked in to a smell as soon as you entered the place waited to long for the room our luggage was left in the open in the lobby the room when we finally got to it had a mildew smell and was very damp there was no bags in the wastepaper baskets only one towel the shower head was a plastic old thing from way back when the place was outdated for sure the air conditioner went on & off more off then on the toilet didn't work properly need I go on and Im someone who never complains it was clean however we did have a roach run across the room and if you wanted the internet you had to go downstairs and pay for it oh don't take a late walk they shut down all the lights and last but not least when I got home all my clothes smelled so bad I couldn't bring them in the house my hats and suitcases as well everything was ruined with this horrible smell Im trying to find out what to do about this......
for Everyoneby A verified traveler from texas
Posted Nov 21, 2013
for Everyoneby Mary from Brighton, MI
Nice Hotel, Great Beach & PoolPosted Nov 18, 2013
Pros: Wait staff was great
Cons: maid service and more flavorful food
Location: Swimming with dolphins
Nice hotel, maid service could have been better and food needs more seasonings. Beach and pool were great, we took out a Hobi Cat (no charge), husband took a quick lesson for $30, they also have jet ski for rent. We also took boogie boards (no charge) out to ride the waves. Wait staff is excellent, never without a drink!! Room service was quick. Not very kid friendly.
for Everyoneby joan from toms river nj
Will returnPosted Nov 17, 2013
Pros: The beach and all the palm trees.
Cons: Needs a little updateing.
Location: Walking distance to other hotels and fith ave.
The best staff, always someone around to get you a drink. The beach is the most beautiful I have ever been too. Very clean hotel. Nice walk to fifth ave. You can't go wrong booking this hotel.