Ratings based on 1,034 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Posted Apr 17, 2015
Very relaxing and fun. Great entertainment and the other services staff was fantastic.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom c

My stay at the Riu palace

Posted Apr 16, 2015
We booked an 8 night stay at the Riu palace and it is by far the most beautiful and amazing place I have everyl stayed at. The food quality was outstanding, lobster tail, filet mignon, Japanese food, Brazilian food..... No words to describe this place!! Highly recommended!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Apr 13, 2015
Overall very pleased with property. Friendly staff, beautiful beach, great food. Front desk and response from housekeeping was not great. Promised to deliver and/or fix minor issues - required several calls!! Had issues with plumbing and electricity- many other guests complained of same.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MInnesota

Beautiful beach

Posted Apr 7, 2015
Pros: The staff was very friendly and the beach was very nice. I loved that you could walk into Playa from the beach.
Cons: We had a nice stay, but thought the food was average. The hotel seemed to have a shortage of towels, one day we only had two bath towels and one wash
Overall it was a nice stay. There were a few glitches but the service staff was very accommodating and pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Fun Spring Break!

Posted Apr 6, 2015
Pros: Great location.
Cons: Hot water should not be optional.
Location: Many excursions to choose from and easy walk into town.
Very clean, nice facilities, good food. Beautiful beach and nice pool. 2 days we had no hot water for showers which was a pain. Nice 15 min walk into Playa Del Carmen.
4 out of 5
Recommended
for Students
by A verified traveler

High school senior trip

Posted Apr 6, 2015
Pros: Staff
Cons: Communication
Location: Easy walk to Playa and short trip to zip line etc. great location
Overall the facility was perfect for a large group like ours. The main issue was with the hot water. There were three days that many had cold showers. After many inquiries at the front desk, we found out that there was a issue with the pipes that needs to be fixed. I totally understand when issues arise that the hotel can't fix at that moment, but it would have been much better if they were upfront with us and communicated better. Staff was super friendly and pool service excellent!
3 out of 5
by A verified travelerfrom minneapolis

First time at all inclusive

Posted Apr 5, 2015
Senior trip with our 18 year old son! This is our fourth child. Disappointed in hotel. No hot water for all 7 days. No activities for 18 year olds besides drinking. Internet sporadic, front desk staff unfriendly and not helpful. Had to have door locked repaired. I would not recommend this.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MN

Well maintained beautiful hotel. Friendly staff

Posted Apr 4, 2015
Went with group of 30 high school seniors/parents. Lovely resort but showers were cold five out of seven nights. Would have liked entertainment staff to involve the guests more. They did some activities and maybe there were too many people. Love the Sports Bar with games for teens. Wish guests would stop "saving" pool lounges at 6am:( nice mix of families, older adults and groups like ours. Felt staff kept spring breakers under control. Actually saw more obnoxious adults then kids. Sleeping was difficult where my room was-housekeeping/beverage carts must have been located by it along with an ice machine right outside my door that people used in the middle of the night. Every sound echoed on the tile and doors slammed unless closed softly. Regardless it was a beautiful property.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom g frim chgo

Fun place and very nice staff.

Posted Apr 4, 2015
Rather crowded around pool. Overall great place. Nice food and beautiful lobby Loved the music in hotel lobby. Beware if numerous spring break high school kids
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice for an all- inclusive

Posted Apr 4, 2015
Some challenges with hot water, front desk staff who could've been nicer, but for an all-inclusive not bad.