Ratings based on 852 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler


Posted Jul 29, 2014
Pros: The staff!! The beach and the scenery was amazing.
Cons: The beds were incredibly uncomfortable - quite hard. The pool water was really hot but not much you can do with that sun beating down!
Location: Snorkeling was great!
The staff was excellent! Super nice, helpful and friendly! So fun and absolutely beautiful beach, pool, and hotel! Would definitely go back for another vacation there.
4 out of 5
for Everyone
by A verified traveler from Houston, Texas

nice hotel... beautiful beach near Playa del Carme

Posted Jul 28, 2014
Pros: beautiful beach and I liked the fact that is located in a private area and close the Playa del Carmen.
Cons: qualify of food on the restaurants specially the reserved dinner ones. buffets were ok but not excellent.
Location: Playa del Carmen is very close that u can even walk or take a taxi. I recommend to visit 5th avenue its very fun with nice restaurants and shopping.
Very nice hotel overall... only two complaints: food was ok didn't like the dinner at Brazilian restaurant at all meat was very low quality and also we requested a king bed and had two twin beds fitting together that was very uncomfortable and too hard.
3 out of 5
by A verified traveler from Houston

Hotel needs an update for the price

Posted Jul 18, 2014
Pros: The staff and beach location.
Cons: Air conditioning, musty/cleaning solution smell. Better food and drinks.
The Riu Group has big hotel down to a science. The staff is very well trained and the guest feels welcome. The hotel runs very efficiently. But, the hotel itself is due for a serious refresh. The rooms are humid and a bit musty. There is a heavy smell of cleaning solution, and I do believe the rooms are clean, but the smell is a bit much. I am in the process of washing every article of clothing even the ones I didn't wear. And my luggage is stinking up my closet. The food is adequate and plentiful. It's not gourmet it's buffet. Designed to feed a whole bunch of people fast. The two buffets felt like a cross between a cafeteria and Golden Coral. The drinks are free flowing and served fast and with a smile but very sweet and very short of alcohol. The hotel is on a stunning stretch of beach. The pool is big, a bit tired looking, and actually pretty gross considering there are hundreds of people in there but probably the same at any large hotel pool. The pad around the pool is crowded and crammed with chairs. The beach is much nicer and cooler under the palms. Chairs around the pool are hard to come by after breakfast but there are plenty on the beach. The hotel runs like a cruse ship with activities every hour on the hour and shows at night. If this hotel gets a major update and face lift then it will be great. For now the price is bit high for the outdated accommodations.
4 out of 5
for Everyone
by A verified traveler from New York

Riu Palace: A marvelous resort.

Posted Jul 18, 2014
Pros: The scenery is absolutely spectacular. Beautiful grounds.
Cons: The front desk needs to do a better job at explaining how the restaurant reservation system works.
Location: Located on a beautiful beach. Conveniently located to Excaret and Tulum.
My wife, daughter and I had a fabulous time. I have nothing but nice things to say about our experience. The grounds are beautifully maintained and the staff was always friendly and accommodating. As for the pristine beach, it is as if we had stepped into a postcard. That is how beautiful it is.
5 out of 5
for Everyone
by A verified traveler from RoLi

Nice Hotel ! Nice beach !

Posted Jul 17, 2014
Very nice hotel next to the beach very good stuff /good bars /good drinks /good entertainment and activities! Few more towels in the room could be good!
3 out of 5
for Everyone
by A verified traveler from Miami

Great Hotel for the price!!!

Posted Jul 16, 2014
Pros: Good restaurants, good food!
Cons: replace the bed sheets
Location: location is amazing... very nice beach and very close to 5th Street
The hotel is old but vey well kept. Bed sheets is kinda old but clean. Hotel room smells a little "old" nothing that would prevent me to go back. Yes, I would stay there again!
5 out of 5
for Everyone
by A verified traveler from Ohio

Wonderful Vacation

Posted Jul 14, 2014
Pros: Service was outstanding, all the staff was wonderful
Cons: Nothing
Location: Playa Del Carmen, all water sports you could imagine , so many excursions to several other attractions
This place is amazing, everybody we came in contact with was so cheerful never came across anybody that was not helpful. Every part of this place had no disappointment. We ate at two out of five of the restaurants on the property along with both buffets , all were 5 STAR. Room was amazing, king bed , jetted tub, unlimited drinks in refrigerator and mini bar. Beach was so clean along with the pools. We would recommend this place to anybody
5 out of 5
for Everyone
by A verified traveler from Texas

Beautiful resort with amazing views!

Posted Jul 7, 2014
Great trip with good friends at a 5 star resort! Great palms to lay under and look at the ocean! Great food and shows at night!
1 out of 5
by A verified traveler from Minneapolis

Food is very bad!

Posted Jul 6, 2014
Pros: Only BEACH and OCEAN!
Cons: Food, Entertainment, air conditioning
Only one restaurant Krystal provide more or less good food! Everything else is horrible! Problem with air conditioning all the time and everywhere! Entertainment is awful! It's the worth hotel in Riu Palace group!
4 out of 5
for Everyone
by A verified traveler from Rebuck PA

Grand Palace

Posted Jul 4, 2014
Pros: The beach area, the food was amazing, the staff was very accomodating. Overall the entire resort was great.
Cons: The restrooms leave alot to be desired. On any given day the toilets or urinals were blocked and sometimes overflowing. Being able to drink the h2o
The hotel lobby is a grand spectacle. The registration desk runs quite smoothly. Our room , jr. suite, was very clean and well kept, also very comfortable. The beach is wide, white and beautiful. There are two sections of beach area with rows of palm trees the provide wonderful shade for those of us not wishing to be in the sun all the time. The buffet served breakfast, lunch and dinner all of which were very worth the calories. We only ate at the Japanese and Brazilian specialty resturaunts. We prefered the buffet.