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The Royal Haciendas All Inclusive

Photo gallery for The Royal Haciendas All Inclusive

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
Pillowtop beds, in-room safe, individually decorated
Breakfast area
Combined shower/tub, free toiletries, hair dryer, towels

Overview of The Royal Haciendas All Inclusive

VIP Access

The Royal Haciendas All Inclusive

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa
Chetumal / Pto. Juarez Highway, Km 289 10 Lote 2, Mz 70, Playa del Carmen, QROO, 77710

Explore the area

  • AirportPlaya Del Carmen, Quintana Roo (PCM)8 min walk
  • Popular LocationQuinta Avenida10 min walk
  • Popular LocationPlaya del Carmen Main Beach13 min walk
  • Popular LocationMamitas Beach11 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Playa del Carmen

Located on the beach, The Royal Haciendas All Inclusive is in Playa del Carmen Centro, a neighborhood in Playa del Carmen. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Traveling with kids? Consider Cenote Chaak Tun and Xaman Ha Aviary. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with ecotours.

What's nearby

  • Cenote Chaak Tun - 10 min walk
  • Quinta Avenida - 10 min walk
  • Central Square - 12 min walk
  • Playa del Carmen Main Beach - 13 min walk
  • Mamitas Beach - 11 min drive


  • Burger King - 3 min walk
  • Cheester Es Pasta - 3 min walk
  • El Sabor Mexicano - 2 min walk
  • Antojitos Playa del Carmen - 3 min walk
  • El Gusto Jarocho - 3 min walk

About this property

The Royal Haciendas All Inclusive

4-star all-inclusive property located in Playa del Carmen Centro
Playa del Carmen Main Beach is located near The Royal Haciendas All Inclusive, which provides a roundtrip airport shuttle, 2 poolside bars, and a swim-up bar. This property is a great place to bask in the sun with a white sand beach, sun loungers, and beach umbrellas. Indulge in a body wrap, a massage, and a body treatment at Royal Spa, the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants. Enjoy the health club, as well as activities like snorkeling, basketball, and kayaking. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a grocery/convenience store and a terrace.
Other perks include:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free valet parking
  • Free bicycle rentals, 2 outdoor tennis courts, and express check-out
  • ATM/banking services, coffee/tea in the lobby, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff, first-rate property condition, and location
Room features
All 252 individually furnished rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to amenities like free WiFi and air conditioning. Guest reviews highly rate the spacious rooms at the property.
Other conveniences in all rooms include:
  • Pillowtop mattresses and free cribs/infant beds
  • Shower/tub combinations, free toiletries, and hair dryers
  • 43-inch HDTVs with satellite channels
  • Wardrobes/closets, balconies, and recycling

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities


Land activities

Fitness facilities
Tennis lessons


Water fitness


Onsite entertainment and activities
Onsite live performances
Theme parties


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered valet parking on site

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • 4 spa tubs
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms


  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services


  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • In-room massages
  • Sauna
  • Spa tub
  • Steam room


  • Elevator


  • Designated smoking areas

Room amenities


  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress


  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels


  • 43-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

Outdoor space

  • Balcony


  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Similar properties

See similar properties



Check-in from 4:00 PM - midnight
Express check-in available
Minimum check-in age: 25


Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 1.72 per accommodation, per night
  • Sanitation services: USD 3.89 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 146 per vehicle (roundtrip, maximum occupancy 10)
  • Airport shuttle fee per child: USD 146 (roundtrip), (from 1 to 18 years old)
  • Late check-out fee: USD 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property

Frequently asked questions

Does The Royal Haciendas All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at The Royal Haciendas All Inclusive?

As of Mar 23, 2023, prices found for a 1-night stay for 2 adults at The Royal Haciendas All Inclusive on Apr 15, 2023 start from $316.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Royal Haciendas All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Royal Haciendas All Inclusive?

Valet parking is free at this property.

What time is check-in at The Royal Haciendas All Inclusive?

Check-in is from 4:00 PM - midnight.

What time is check-out at The Royal Haciendas All Inclusive?

Check-out is at 11 AM. Late check-out is available for USD 600 (subject to availability).

Does The Royal Haciendas All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 146 per vehicle applies.

Are there all-inclusive benefits at The Royal Haciendas All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.




Rating 10 - Excellent. 616 out of 1000 reviews" "
" "10 - Excellent 62%
Rating 8 - Good. 248 out of 1000 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 77 out of 1000 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 36 out of 1000 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 23 out of 1000 reviews" "
" "2 - Terrible 2%




Staff & service




Property conditions & facilities




10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second visit to the Royal Haciendas. We truly like everything about staying here. The staff is so kind and they do everything that they can to ensure a quality stay. The facility is laid out in a convenient pattern. The beach is clean and enjoyable. The food is remarkable. We highly recommend the Royal Haciendas and we will be back.
Stayed 4 nights in Mar 2023

10/10 Excellent


Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time here and my family and I found everything to be great. Staff, facilities, rooms, food we're all terrific. Definitely not a party resort, but still plenty of places to get a drink and have fun. Great for families (8 & 6 year old). *Only minor negatives: 1. Getting good times for dinner reservations is tough, but even the 5:00 & 9:00 spots available are well worth it - food and service were excellent. 2. Ocean isn't the best, a lot of debris and tree roots/stumps in water. The beach itself is very nice with great sand, and they are battling the sargassum problem like all resorts. No smell whatsoever due to the workers they have removing it all day. 3. We did have to move rooms mid trip, which we were aware was a possibility before booking. Other than not really being able to fully unpack upon arrival, it was a relatively seamless process that didn't require much on our end or interrupt our day. We would absolutely go back to Royal Haciendas!
Stayed 6 nights in Mar 2023

10/10 Excellent

Patrice Lease

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything from the room to the facility to the staff and activities were awesome. There was a storm before we got there and the beach was eroded but there was constant work on it to get the seaweed cleared, etc the whole time....hopefully it will come back. So really no beach time, but everything else was spot on.
Stayed 8 nights in Mar 2023

10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and personal are very friendly
Stayed 5 nights in Mar 2023

10/10 Excellent


Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back yesterday was amazing! Kids had a lot of fun (6 and 9) especially at the kids club. They loved participating at all the activities..some were extra $(6$US for t-shirt) (key chain, tye die t-shirt, pillow making, bag, dream catcher, bingo, picture frame). They had a theme night every day. The girls were nice..Johana, Aimee and especially Michelle! Resort was very clean. They were always cleaning everything..was really impressed. There’s 2 restaurants and 1 place with buffet (different every day), no show at night but have different activities for adults (karaoke night, casino night). The room we had was huge with full kitchen, 1 closed room and jacuzzi on balcony. There’s a market where they sell food and souvenirs, a tennis court. We didn’t really stay at the beach because of seaweed. Also the beach was small but we spent a lot of time at the pool with swim up bar. Resort is divided in 2 with 1 big pool on each side, kids pool with slides. One side has a pizza oven place. They also have ceramic paintings to do for extra cost near the pool. We went to Playa 5th avenida with cab for 18$ US to go and 18$ US to come back but they also had free shuttle bus that leaves at certain hours but to come back is 50 pesos if not mistaken to come back. There’s also a photographer taking pictures for 14$ US/picture. I highly recommend, especially for kids!
Stayed 7 nights in Mar 2023

8/10 Good


Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and beautiful. Water had too much seaweed. There was no nightlife at all.
Stayed 6 nights in Mar 2023

8/10 Good


Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love everything but the beach, it has too many rocks.
Stayed 6 nights in Mar 2023

10/10 Excellent

monica Patricia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pretty nervous at first cause of the food review, will let me tell you first me being Latina and knows about Mexican food this is what you call real Mexican food. Food was delicious and hotel was spotless. If you guys love a quiet and not hear no party I do recommend this spot.
Stayed 5 nights in Mar 2023

6/10 Okay

Oliver E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Average..No nightly shows been to a different hotel they have live shows every night..Pool closes at 10. Average food..
Stayed 4 nights in Mar 2023

10/10 Excellent

Nelsita, rockville


General hotel information

Highly Rated Amenities
Outdoor Pool & Onsite Restaurant/Bar
Star Rating
Chetumal / Pto. Juarez Highway, Km 289 10 Lote 2, Mz 70, Playa del Carmen, QROO
Playa del Carmen