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The Royal Haciendas All Inclusive Resort & Spa

Photo gallery for The Royal Haciendas All Inclusive Resort & Spa

Featured Image
On the beach, snorkeling, sailing, kayaking
On the beach, snorkeling, sailing, kayaking
On the beach, snorkeling, sailing, kayaking
4 outdoor pools

Overview of The Royal Haciendas All Inclusive Resort & Spa

VIP Access

The Royal Haciendas All Inclusive Resort & Spa

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
Chetumal / Pto. Juarez Highway, Km 289 10 Lote 2, Mz 70, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationGrand Coral Golf Riviera Maya6 min drive
  • Popular LocationPunta Esmeralda Beach12 min drive
  • Popular LocationPlaya 8813 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)53 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, The Royal Haciendas All Inclusive Resort & Spa is on the beach. The area's natural beauty can be seen at Mamitas Beach Club and Punta Esmeralda Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Traveling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Scuba diving, parasailing, and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Grand Coral Golf Riviera Maya - 6 min drive
  • Guadalupe Church - 12 min drive
  • 28 de Julio Square - 12 min drive
  • Punta Esmeralda Beach - 12 min drive
  • Playa 88 - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • Los Murales — 9 min walk
  • Coco's Cabanas — 9 min drive
  • Fonda Argentina — 10 min drive
  • La Pirata — 13 min drive
  • 500 Gramos Grill — 13 min drive

About this property

The Royal Haciendas All Inclusive Resort & Spa

Upscale property on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive Resort & Spa's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. All 252 soundproofed rooms feature free WiFi and pillowtop beds. Guests will appreciate conveniences like microwaves and coffee makers, while plasma TVs with satellite channels and DVD players provide a bit of entertainment.
The Royal Haciendas All Inclusive Resort & Spa offers 252 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and DVD players. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

4 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Royal Spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • All buffet and à la carte meals, snacks, and beverages included
  • 5 restaurants and 1 coffee shop/café
  • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • 4 spa tubs
  • Arcade/game room
  • Basketball
  • Children's pool
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare/activities
  • Laundry facilities
  • Microwave
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cribs/infant beds
  • Pillow-top mattress

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • DVD player
  • MP3 dock
  • Plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: USD 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property
The Royal Haciendas All Inclusive
The Royal Haciendas – All Inclusive
The Royal Haciendas – Optional All Inclusive
The Royal Haciendas All Inclusive Resort & Spa Playa del Carmen

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 663 out of 994 reviews
5 - Excellent 67%
Rating 4 - Good. 238 out of 994 reviews
4 - Good 24%
Rating 3 - Okay. 58 out of 994 reviews
3 - Okay 6%
Rating 2 - Poor. 23 out of 994 reviews
2 - Poor 2%
Rating 1 - Terrible. 12 out of 994 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

3/5 Okay

Traveled with partner
Liked: Cleanliness
Beach not that great. Not enough dining options. No outdoor cocktail availability in evening. No nightlife.
Stayed 7 nights in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 4th visit to this property. I would say it's still beautiful and we had a great visit but service was down and amenities were down from what our previous expectations were. I'm sure it is due to COVID, but they did a free test on site for our return to US which was a nice touch.
Stayed 7 nights in May 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have made some changes to their restaurants that wasn't very desirable.
Stayed 6 nights in Jul 2021

3/5 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and polite. The amenities are great, but I’m not happy with other kind of services. For example, it’s almost impossible to eat in their restaurants because it’s supposed to be only by appointment but what they are doing is to safe all the spots only for people with membership. One day I tried to schedule an appointment in Los Murales for the next day, and i was told that you can’t make an appointment from one day to another, appointments
Stayed 6 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2021