Ratings based on 577 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Houston
nice hotel steps from the beachPosted Sep 11, 2014
everything about the hotel itself was good overall. the beach and the drinks and entertainment were great. my only complaint about the rooms were the beds. They weren't the most luxurious in the world but they were comfortable. The food is my biggest complaint. If I could have given it a rating I would have given it 1 or 2 stars. It upset my stomach somehow and after a while I just ate outside of the hotel. The location is great 5 to 10 minute cab ride shops, restaurants etc. if it weren't for the food I would have given it a four star rating but I would say its a higher end 3 star hotel
for Couplesby A verified traveler from New York, NY
Nice hotel with great entertainmentPosted Sep 5, 2014
Pros: Animacion Team
Cons: Food quality
Nice beach hotel, the only minus is the food - they should definitely improve on the quality and quantity of food. But overall we had a great time!
by A verified traveler from canada
Very DisappointedPosted Sep 1, 2014
Pros: Staff is really hard working
Cons: I would say everything especially customer service and dinners offered, menu really need to be revised.
Location: 5th Avenue, really good place to visit.
Had bad experience for first 3 nights . first night room had red ants on wall, room service came sprayed the room with some spray and told us it is ok now, second night came back from our day trip and bed was full with red ants this time, called room service and they sprayed again but after few hrs. there were red live ants again. Requested for room change and they gave us room just for that night as they were not able to move us and give us two rooms on same floor as our kids were with us too travelling so we have to go another floor and leave our stuff and sleep on separate floor from our kids. Third day we were move to different room but this time ac not working for the room, guy came and spent hr. in the room but nothing. Packed for third time and moved to different room again. Went to guest service and informed about our trouble and slap on face was that are sorry and can offer extra dinner, Will not advice on this hotel due to poor customer service.
by A verified traveler from Virginia
Never Again, even for Free..!Posted Aug 19, 2014
Pros: Nothing. never again in this place
Food and Beverage quality: NO A/C in all restaurants. You will literally sweat when you go to eat in the only food source on the resort. This facility will make "Golden Corral" a five star buffet. You are only allowed certain number of reservations for what they call premium restaurant, in our case it was a total of (4) for 2 weeks stay. Even in premium restaurant, the food quality was so bad. Hotel staff are rude and will nickel and dime you for everything, when my daughter got sick, the buffet staff gave my wife a lecture on how it's not allowed to bring food to rooms from buffet when she tried to get breakfast for my daughter. There was no Meals and beverages at companion properties. Safe in rooms are two dollars/day. No complimentary water to drink, no Mini-bar. bad in-room A/C, UN-controlled mosquito population and must have extra towels when showering because you will flood the room. Beach towels are free, but dispensed with restrictions and one per/person with a card. loose your towel and pay thirty dollars. Drinks: All Drinks are fake, I am not a drinker myself, one beer will send me to the 7th heaven. I will stay in the pool most of the day, total about 10 beers, 5 pina colada and walk out like i had nothing!. All my friends had concurred of this fact too Shows and daytime activities: Bad Night shows. day time activities are horrible. They might need to redefine the terms of comedy and Vegas shows. You will be bored. Staff: Mean staf
for Everyoneby A verified traveler
Posted Aug 19, 2014
Pros: close to sea
Cons: more choices at buffet
Location: within walking distance to shopping
located in a very safe area, was a bit disappointed with unruly kids in pool area that the staff did nothing about, lots of fun activities.
for Everyoneby A verified traveler from Cincinnati, OH
Everything we needed right on the beachPosted Aug 17, 2014
Everything was what we expected. Only complaint would be the uncomfortable beds. Everything else was great!
by A verified traveler from Virginia
Don't go there..Posted Aug 15, 2014
Pros: Pretty much Nothing,
Cons: No Comments here
Location: No comments here either
Food and Beverage quality: NO A/C in all restaurants. You will literally sweat when you go to eat in the only food source on the resort. This facility will make "Golden Corral" a five star buffet. You are only allowed certain number of reservations for what they call premium restaurant, in our case it was a total of (4) for 2 weeks stay. Hotel staff are rude, when my daughter got sick, the buffet staff gave my wife a lecture on how it's not allowed to bring food to rooms from buffet when she tried to get breakfast for my daughter. There was no Meals and beverages at companion properties. Safe in rooms are $2/day. No complimentary water to drink, no Mini-bar. in-room A/C is bad, UN-controlled mosquito population and must have extra towels when showering because you will flood the room. Beach towels are free, but dispensed with restrictions and one per/person with a card. loose your towel and pay $30. Shows and daytime activities: Night shows are bad. day time activities are bad. You will be bored. No A/C in any free resort restaurant or bar Staff: Hotel staff are mean and nickel and dime you for everything. They will investigate when they see a dirty towel, (This is real, when we spilled some drinks on the floor and was cleaned with a towel, the mgmt sent Columbo team to investigate
for Everyoneby A verified traveler from Austin, TX
Posted Aug 10, 2014
Nice hotel... Beautiful beach. Food was OK. I think the staff could be nicer, to me it felt like they were just doing thier job and didn't really make you feel welcomed.
by A verified traveler from NY
Would not stay there again!Posted Aug 8, 2014
Pros: Not much. Provided water equipment and organized activities for teens.
Cons: Dehumidify all rooms. Assure hot water in all rooms. Provide hotel shuttle. Include all restaurant dinners.
Location: Great location on beach. Several excursions could be booked. Close to town and shopping.
There were 7 of us in our party with three rooms. There was no hot water in my shower. Called and complained. Got hot water for a couple of hours. Did occasionally have hot water in the bath tub. Rooms very musty. A couple of people in our party had to change rooms because the smell was so bad and they requested dehumidifiers which they were emptying 3-4 times a day. Bed and pillows were extremely uncomfortable. Reception personnel very slow. Not very personable or welcoming. Guest services not very helpful. The only staff we found to be consistenly pleasant and great to deal with were the wait staff and cleaning people. Price was among the least expensive of the all inclusives in the area. However, they "nickle/dimed" on everything i.e. charged for use of room safe, lost tennis balls, lost pool towels, limited number of dinners in restaurants, etc. Had to pay for a shuttle from the airport to the hotel which is quite pricey. The one thing this hotel did have going for it was the number of activities and things for teens and young kids to do. They provided bicycles, kayaks, snorkelling equipment, paddle boards and windsurfers which were fun. Plus the beach volleyball, ping pong, tennis, etc. The two teens in our party enjoyed these amenities. I've stayed in the same area in a different hotel and would go back there. But this one, even though quite inexpensive, was not worth the money.
for Familiesby A verified traveler
Lovely hotel, 30 minutes from town.Posted Aug 4, 2014
The hotel is very lively, noisy (but in a good way - people having fun) and the food is excellent and plentiful. The beach is great with plenty to do and only 30 minutes walk from Playa del Carmen. If you want a quiet holiday then this hotel is probably not for you. The quality of food and the service in the buffet far exceeds that served in the on-site (free) restaurants. If you want a better taste of Mexico - go into town! Room allocation needs to be improved as we were not offered ocean view rooms on arrival and had to kick up a fuss to be moved the next day Better Day - the providers of transport to and from the hotel obviously provide a service cheaply on the "understanding" that you will book a sightseeing tour with them during your stay. We were unaware of this and they were not happy with us and made this clear. If I went again, I would pay for taxi transport.