Ratings based on 555 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Jul 20, 2014
Pros: Close to the beach
They don't treat you like a visitor and pleasure vacation , the staff don't help you to resolve any problem
3 out of 5
by A verified traveler from Macomb Twp., MI

Excellent beach, okay hotel

Posted Jul 20, 2014
If you are looking for the best beach and don't care about the food or bed, then this is the hotel for you. If you want good food that varies with each meal and each day and you want a comfortable bed and pillows, then don't stay here. The guest services area only had one helpful and knowledgeable employee, Sabrina. The entertainment was amazing each night. Truly the best we've seen so far. Can't say enough about the beach and water. So clean and beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hollister, Ca

Great hotel for the price.

Posted Jul 18, 2014
Location was great and plenty of activities for families. We took our three teenagers for a two weeks vacation and they loved it. Make reservations for tha A La Cart Restaurants as soon as you check inn. Julio Cesar the manager at the Mexican restaurant was amazing.
3 out of 5
by A verified traveler from Dayton, OH

On the beautiful beach of Playa del Carmen.

Posted Jul 15, 2014
Pros: The regular staff and a few at the front desk. Specialty restaurants food was FANTASTIC, but the buffet food got old fast. Not enough of a variety.
Cons: The noise and the availability of management at the front desk. The staff other than the two gentleman on duty from about 7 to midnight were wonderful
Location: Shopping directly across the street or a 10 minute taxi ride into Playa del Carmen. We've been to this area of Mexico 5 other times & just love beach!
Disappointed in the hotel. Our trip started with a nice person at desk on check in, then after about an hour in the room we were sure the air was not working, as it got hotter and hotter in. Called for assistance and they sent a service person to check and yes, it was broken. Only with his assistance, we moved to another room 2 doors down & it was the same. Then moved again to another room, which was not the upgrade we paid for. Desk staff had changed and the two men we dealt with at the desk were rude and not at all helpful. Told us we would need to speak to a manager the next day. Not happy with their response, we were tired and made due with what we were given. We went to desk but no manager available at the time we were told & 2 hours later still no manager. However, who needs a manager, when a girl and man were able to handle it by themselves very politely. Gave us our original upgraded room with the air fixed. The noise is bad at night when trying to sleep from rooms next to you, the hall, and the bar & grill area outside was noisey, usually until 3 AM before it got quite. The rooms all have an issue with moisture, due to being so close to the water. All other staff were polite, eager to help, greeted you daily and even acted ashamed that the 2 men at the desk were so rude to us & that we had no manager assist us with the issue. I still cannot believe a well-known Hotel would not have a manager on duty at all times to assist with customers.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ventura, California

Not bad for the price

Posted Jul 15, 2014
The past couple of times we have been to Cancun, we stayed in the Riviera Maya where the Resorts are much bigger and nicer therefore really noticed the difference with this smaller Resort. This time we wanted to try Playa del Carmen and this resort was recommended to us. When we arrived, we were actually assisted by the person in charge of the front desk, sadly to say, he was not friendly at all! He seemed upset because we were not carrying our passports rather just ID and said we could not use dollars in the resort (why? I dont know, he did not explain). Never explain anything about the resort (i.e. where our room was, restaurants, hours, etc.) just gave us the key. The bell man had to tell us where the room was and when we got there, the room was not even ready! We went back to the reception and someone else helped move us to another room. The one that had helped us before was standing there but pretended not to see us. Honestly, we did not have a good start there thanks to that person but his staff helped in making our stay much more pleasant after that because they were all very nice. The food was not that great, it was the exact same thing every day so after a few days you really get tired of it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Viva Maya - Playa

Posted Jul 9, 2014
Pros: Location is perfect for doing things in the area. Dinners at the Mexican and Italian restaurants were great and filling. Staff was very good
Cons: Food on buffet was ok. Rooms close to pool very loud in morning due to 24 hour bar. Updates needed for rooms. AC blows but no always cold
We stayed at the property two years ago and decided to stay there again on this year's trip. In addition to my wife and me, we had an additional 8 people ranging from 17-29. All in all it was a good trip. The location is great for being able to do many of the things around the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Springfield Mo

Posted Jul 7, 2014
Enjoyed the vacation, lot's of fun, Staff was nice, food was decent, drinks where decent. Spent 6 days no issues at all.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel!

Posted Jul 6, 2014
Staff were courteous and helpful. Entertainment team were awesome. Beds were comfortable and rooms were clean!
5 out of 5
Recommended
for Everyone
by A verified traveler

great time,

Posted Jul 3, 2014
we had a great time wonderful place, food was good, drinks were plentiful. Taxi to playa was 7 bucks then went to coba and akumul for adventure.
5 out of 5
Recommended
for Everyone
by Roy from Vancouver, Canada

Best bang for the buck on the Mayan Riviera

Posted Jul 2, 2014
This is my fifth time staying at the Viva Maya. You can beat the location, the staff, or the beach for the dollar spent. It's a clean well run hotel. The staff are what make this place. There is always something going on or nothing depending on what your looking for. I have nothing but great things to say about this resort. I have always had a great time. I come to Mexico for the scuba diving ( which is great) but the people keep coming back.