Ratings based on 694 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom fla

We really enjoyed the viva and the Mexican people

Posted Apr 19, 2015
Pros: People
All great we enjoyed every thing . The excursions we got from the beach locals were terrific.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Fun and light atmosphere

Posted Apr 15, 2015
Pros: Entertainment, fun atmosphere,Anamacion Team, Mexican restaurant was the best!, location and proximity to the beach, Water Sports team, Pool Snack bar
Cons: Buffet food was almost the same food all week. It was good, but we got bored with it.
Location: Lots of excursions available. We visited Xcaret, but for $149 per person, I would not do that one again. It was beautiful though.
We just returned from our week stay. We traveled with two couples and my 16 year old daughter. It was the perfect hotel for our group. There was always something to do. The Anamacion team did an amazing job keeping guests involved and entertained if they wanted to. There were so many activities we could participate in, starting at 9 am with Stretching/yoga, then water aerobics, then darts, then some beach competition like volleyball, baseball, bocce, archery, bingo, ping pong, etc. However, you could lay on the beach and not be disturbed at all if you wanted. There were plenty of beach chairs on the beach, which was right by the pool. There was also an amazing catamaran team that would take us on rides in the ocean. They also had boogie boards, snorkeling equipment and paddle boards that you could sign out if you wanted. The shows each night were simply amazing. I cannot say enough great things about the Anamacion Team. All bartenders and workers were kind and courteous. Our room was cleaned daily and never had a problem with anything!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CHIHUAHUA

hotel muy agradable, limpio cómodo, muy a mi gusto

Posted Apr 12, 2015
Pros: todo, principalmente la amabilidad del personal, no discriminan a nosotros los mexicanos de los turistas extranjeros.
Cons: Que la comida sea mas variada , claro entiendo que había italianos y por tal razón había pizza, pastas, etc, pero me gustaría variedad de frutas.
Location: había variedad de actividades, los martes en el hotel ponen artesanías mexicanas (me encanto), en la playa solo me encotre varias bachas de cigarrillo
logre mi objetivo divertirme, relajarme, descansar, comer , beber, requisito todo.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Grand Rapids, MI

Hotel with great view

Posted Apr 11, 2015
Very nice hotel. Staff was very pleasant and helpful. Night time shows were entertaining. For a group of early 20 something's they did a fabulous job. Many different activities were included.
2 out of 5
by A verified travelerfrom Medellin

Good Staff, noisy room

Posted Apr 9, 2015
Pros: The beach, the activities all the time, the shows.
Cons: Noise proof doors!!!! Eliminate tile joints in hallways. Change Food variety. Not a single piece of whole beef in a week (small cuts for tacos availa
Location: Playacar. 2kms (a bit more than a mile) away from Playa del Carmen. You can walk, ride a bike or take a 7 dolar cab. Beach is great. Pool is ok.
The hotel has a great location, inside Playacar, which is a gated community with other hotels and villas. It has a beautiful stripe of beach with kiosks and palmtrees. Staff was very kind always and very friendly. On site Dive center was great. No extra cost for Windsurf, Kayac and Catamaran... BIG Plus! The CONS: I would subtract 4 points for the extremely noisy room. You can hear EVERYTHING your neighbor does (even snoring!!) You can also hear every movement on the hallway. From one end to another as if you had left your door open. First time I have had such experience. It kills the whole point of relaxing and sleeping up late. Also, the mainpool. It is OK, just felt too crowded at times. maybe a bit small. The food... well it was just OK. You can't really tell there is no variety, but it does grow tiresome. Fruits and vegetables were almost the same everyday but in general it was OK. I have been to better buffets but this one was OK. Why 2 overall instead of 1? Well, the activities with no extra cost add one more point at the end. However I would never go back to this place as not being able to get some good continuous sleep between 6:00am and 4:00am because of noise is a big issue for me (yes your read it right, its not from 4 to 6 as in two hours, its from 6 am when kids wake up and bounce beachballs down the hallway to 4am when your drunken neighbors get back to their room. In between time, you get housekeeping trolleys, suitcases, doors slaming, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel on the Beach

Posted Apr 9, 2015
Pros: Staff was better than any hotel out there.
Cons: The beds were extremely uncomfortable.
Location: Very close by to a number of things such as golf and shopping.
Room was very disappointing. The beds were extremely uncomfortable. However the staff is top notch, and truly makes the experience. They went above and beyond every single day to make it a great week!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Amazing vacation!

Posted Apr 6, 2015
Pros: Friendly staff and very clean
Cons: Food got a little old by the end, but that's going to happen with buffets. Pillows were not the best and no wash clothes in the bathrooms.
Just got back from a week long vacation with our adult children 24 and 21 and we all agreed this was our best family vacation ever! The resort was smaller than we have stayed at in the past, but we never had a problem finding a spot at the pool or the beach. The staff was amazing, very friendly and always cleaning. Lots of activities during the day and walking distance to Playa del Carmen. Don Diego's was so good we went there for two of our three nights. Would stay at this resort again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chivasso (To)

Messico e nuvole: una vacanza spettacolare!

Posted Apr 6, 2015
Pros: La pulizia, la posizione ottimale per raggiungere comodamente le varie destinazioni, l'allegria dello staff e dei ragazzi dell'animazione.
Cons: La struttura è di livello eccellente, ottimo rapporto qualità-prezzo: non ci sono aspetti da migliorare. E' perfetto!
Location: Posizione perfetta (zona Playacar) riservata principalmente ai villaggi: 20/30 min di passeggiata e si raggiunge 5a Avenida.Comodissima per escursioni
Esperienza splendida al Viva Wyndham Maya: la struttura è molto bella, le camere sono spaziose e dotate di ogni comfort. La nostra stanza si trovava nella zona riservata agli adulti, piscina e campi da tennis nelle vicinanze. Il ristorante a buffet prevede una grande varietà, cibo buono e in abbondanza: sono anche previste serate a tema (menu orientale, messicano, italiano, internazionale, ecc). L'animazione è a dir poco eccezionale: i ragazzi sono squisiti e gli spettacoli serali sono di alto livello e coinvolgenti. Io e la mia amica siamo rimaste entusiaste dall'esperienza. La spiaggia è di fine sabbia bianca e mare dalle 1000 tonalità di blu: la posizione del villaggio è strategica, sia per raggiungere la Quinta Avenida di Playa del Carmen (5 minuti di taxi oppure 20/30 minuti a piedi) sia per andare a Chichén Itza o Tulum. La pulizia è uno dei punti forti: ogni cosa è splendente e lo staff è sempre disponibile, cortese e pronto a regalare sorrisi. L'area wifi è vicino al check in e il segnale è molto buono. Villaggio CONSIGLIATISSIMO!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Minnesota

Ok

Posted Mar 30, 2015
Pros: The room was small and no bathtub. The toilet was broken. Staff had someone come up to fix it, but it never worked.
Cons: Maybe have the staff follow up to see if our toilet was fixed.
Location: Beautiful area! A little problem with seaweed on the beach and in the water. The conditions were not ideal for snorkeling. Should not had us go out.
The hotel staff was awesome especially housekeeping!
2 out of 5
by A verified traveler

Don't let pictures fool you!

Posted Mar 29, 2015
No toiletries in bath unless you a club resort member. Charged for safe in room. You can only book 2 dining reservations. Buffet is average.