“Beautiful property. Convenient location. Food at bar is good and happy hour is nice. Price for stay is affordable.
Not a secure property at all. Don’t expect much from the free breakfast. Rooms were not refreshed daily. Between three reservations, there were two room changes mid-stay.
Front desk Staff desperately needs a customer service training course. Especially management. Not welcoming, doesn’t make experience feel like vacation. I felt that I was a bother asking them to resolve any……
“There was very poor communication. Eye messaged about checking and didn’t get a response until right before check in. My entire stay they did not provide proper bath towels just small mat sized towels. They kept saying they weren’t ready. The customer service in general isn’t that great there’s no one to help with bags nor is the a gurney or anything to help with bags. The carrots in the living room was filthy and the upstairs loft bed had stains and smelled very bad. They also charged me a $100……
“Stayed at this location twice. Once night when we first arrived in Puerto Rico and 2 weeks later for our last 2 nights there. The staff were friendly and heloful. The room was tidy and clean. Would definately stay there again on my next visit to Puerto Rico.”