“We were not very impressed with this place. Our check in supposed to be at 4 and didn’t get room until 8:30 pm. Staff was very rude. Front desk lady was very mean. They didn’t give us any information regarding room service. Our room wasn’t clean so we had to call for room service. The place smell like smoke all day. The view was great from our room. We were able to see fireworks from 19th floor.”
“It's an old mansion, so there are multiple level of stairs up to the front entrance. The breakfast was included and they were great! Our room was spacious and bathroom recently updated. The only negative I can think of is the room was chilly and there is no thermostat. The heat and A/C are centrally controlled. We really enjoyed our stay. The bathroom was nicer than our more expensive "suite" at the Hyatt Regency in Niagara Falls!”