“staffs were nice and helpful. But the hotel itself was old, bedding was clean but too small couldn’t fit the king size bed. The room has very poor soundproofing, and noises from the hallway can be clearly heard. The facilities are outdated and do not justify the $400+ per night rate.”
“I booked this room specifically for the sea view, but it was barely visible through a tiny window that doesn’t even open. However, the biggest issue was the cleanliness. The bed sheets and covers were dusty and there's visible stains.
When I called the front desk to request a change, the staff member was incredibly dismissive. They pointed at a coffee stain and told me it was 'too small' to worry about, even claiming they couldn't guarantee that other sheets would be any cleaner. While we……