“With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable.”
“The staff were excellent and couldn’t be more helpful. The lobby and bar areas were nice. We had to change rooms as our first room wasn’t clean. We were moved to a better room only to find scaffolding being put up outside our room on the first day.
We went out for the day and when we came back there were workmen on the scaffolding. We decided to pack up and go home a day earlier than planned. We only stayed one night when we had paid for two. We won’t be going back to this hotel. It needs to……
“Room perfect for the purpose of a family of 4 getting a good nights sleep before an early flight.
Customer service and restaurant staff not of the same quality as I’ve experienced in other Hilton hotels.
Restaurant service was terribly slow, staff all inefficient, inexperienced and a lazy manager. When I asked for the service charge to be removed at no point did she ask why…. Looked like an unhappy camp although the number of staff was plentiful for the customers in the restaurant.”
“Great hotel. Experience was amazing from arrival to departure. A welcome and excellent service from the staff at reception and they were very helpful. Rooms were exceptionally clean and it was a lovely touch to have coffee and tea available with a fridge with soft drinks that were complimentary. We will visit this hotel again as it’s far the best that we have ever stayed in.”
“I am going to celebrate my husband's wedding. The hotel is cosy and unique, it has a nice restaurant where we had dinner and breakfast during our stay, and a small library bar where you can chill with friends. The room is spacious and warm, we love this hotel.”