“We took so long to check in even we arrived at 8 pm the rooms weren’t ready we waited for almost one hour to check in .. there is a huge miscommunication between staff to the point that they sent the deputy manager and the security to my room to ask me to check out on the day before my checking out and he was insisting. The toilet smelled so bad as if they never maintenance the building”
“1. Really poor communication by the staff. While considering a 2 night stay cation, I called to enquire if the pool is heated and was advised no. During check-in, it was mentioned that the pool can be heated upon 24 hrs notice.
2. Due to a fault of mine, forgetting my passport, check in process took very long. Upon settling in, getting the kids changed for swimming in the very cold pool, we learned we only had 10mins as pool closes at 6pm.
3. Very excited kiddos in the water was cut short by……