“We took so long to check in even we arrived at 8 pm the rooms weren’t ready we waited for almost one hour to check in .. there is a huge miscommunication between staff to the point that they sent the deputy manager and the security to my room to ask me to check out on the day before my checking out and he was insisting. The toilet smelled so bad as if they never maintenance the building”
“1. Really poor communication by the staff. While considering a 2 night stay cation, I called to enquire if the pool is heated and was advised no. During check-in, it was mentioned that the pool can be heated upon 24 hrs notice.
2. Due to a fault of mine, forgetting my passport, check in process took very long. Upon settling in, getting the kids changed for swimming in the very cold pool, we learned we only had 10mins as pool closes at 6pm.
3. Very excited kiddos in the water was cut short by……
“This place is fantastic.
The rooms are beautiful.
The pool is huge.
The place was spotless.
The people are kind and friendly.
The Mediterranean restaurant with the amazing views (the restaurant rotates is spectacular.
Couldn’t have been happier with our stay!
The breakfast was tasty and offered a ton of options!”
“hotel is great! staff is friendly and rooms are great.
Just a thought that they should have a shuttle service to areas within 3km or something like that as most of the 5 stars hotel in the world have that when it is in a traffic inconvenience area”
“Wonderful stay at this property where the staff are so kind, the breakfast is excellent, your room is beautifully maintained and the bar will make you whatever you like.”
“The Fairview was just what we needed for our time in Nairobi, lovely and peaceful and right in the heart of the city.
The staff were also extremely helpful and organised all our luggage whilst we went up country and again on our transfers. Thank you!”