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"Nice staff but not the cleanest. Also the floor above had someone moving what sounded like furniture all night."

"Room on 5th floor. Street noise was terrible. Room outdated but clean. Appreciated free coffee in lobby in the morning. Used the gym twice and had what I needed. Location definitely the selling point. "

"I recently stayed at this hotel in Dallas and overall had a good experience, but there was one issue that I feel should be addressed. I specifically booked and paid for a room with a balcony, but when I checked in, the room I was given did not have one. I called the front desk to ask about the discrepancy and was placed on hold for about 20 minutes without ever speaking to anyone. Unfortunately, I had to leave for a concert, so I wasn’t able to follow up further at that time, and I never received any response from the hotel afterward. Aside from that situation, the hotel itself was very nice. The location was great, and everything else about the stay met my expectations. I just wish the issue with the room type had been handled more attentively. I would consider staying here again, but I hope they improve communication and ensure guests receive the room they actually book."

"The hotel was nice, and the staff was very friendly. Unfortunately, we paid for a deluxe room hoping for a good night's rest. There were two or three families surrounding us who kept their doors open and yelled and cackled all night long. At four in the morning their small children were running up and down the halls, yelling at the top of their lungs. Apparently, we had an adjoining room with one of them, and the crack under the door made their rude behavior even louder. I'm not sure I'd try the hotel again, given that they pay no attention to the noise level in the middle of the night."

"Great hotel with close by breakfast restaurant."

"Our and several other flights were cancelled so everyone was in a rush to get things ready. Our room was clean and tidy, staff was very pleasant while trying to get accommodations ready for guest. I would definitely recommend Holiday Inn Express"

"Great area with lots of options for dining and entertainment. Staff was very friendly and helpful"

"I loved my stay. The staff were so welcoming. The amenities at the hotel were wonderful. Best experience I have had at a hotel, definitely will be returning....."

"i am so mad at the staff i asked for wake up call i missed my flight because it cost my family members had help me with hotel i got told on Sunday Saturday morning 806 she promised me i get up this about 10am i now i had stay extra night THIS WHY I WILL NEVER RETURN HERE AGAIN coustmers always come first the lady at 330am scream and yelled at me It not my responsibility or my problem thats how fast coustmers dont want come back this so disorganized my flight was 530am i am sorry there no second chance on this Please STAY AWAY FROM HERE "