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“I recently booked a room for my mother, and she expressed her satisfaction with the cleanliness of the room and the helpfulness and professionalism of the staff. The booking was made at the last minute.”

“Rooms were clean but little privacy ”

“Ok”

“Single bedrooms are worse in person and pictures are not shown for it. Very dirty inside, nothing seems to be cleaned at all except maybe the sheets. Every room is a smoking room, so everything smells like cigarettes, including; pillows, sheets, towels, floor, and AC blows out cigarette smell. ”

“This was my absolute worst hotels.com experience hands down. The room was so dirty that I tried to cancel my reservation, a first ever. And I’ve stayed in some funky places but this takes the cake. The furniture had crusty stains like 3-D stains, the remote control was covered in some kind of sticky goo, sheets stained, burn holes in the blanket, bathroom was a nightmare. Had to wake up at 4am to catch a flight. There was a prostitute coming in and out of an open room, homeless guy (very nice……