They don't honor reservations made through Expedia
Posted Sep 6, 2016
We booked the Grand Spa Suite for 4 adults, which was supposed to have 1 King, 1Queen bed through Expedia. When we arrived at the hotel, we were informed that the Grand Spa was not available, and the only room they had was with 1 King and a sofa. After speaking with the manager via phone, she told me that they do not guarantee any room that is booked through Expedia, or any other site than their own. We were meeting friends there that we have not seen in a long time, and ended up accepting the reservation since most other hotels were booked.. After a long day of site seeing, etc, we arrived to our room, only to find that the 'sofa' was not a bed at all, but just a soft love seat. You would think that since they saw 4 people standing in front of them at the desk they would clarify that the sofa was NOT a bed. Where did they expect us to sleep? Not even 1 person could sleep on the love seat. So at 12 midnight, we were forced to find alternate accommodations for our friends, and they certainly got the better of the deal. Their hotel was much more comfortable, and priced much better. The answer from the manager was 'Well I told you it was just a king bed and a sofa.. You chose to take the room." Since they knew we needed sleeping for 4, one would assume it was a pull out sofa. The room was also old, dingy, with structural cracks in the walls and floor, the door to the bedroom was coming off the hinges, it was cold feeling and not appealing at all.