Ratings based on 1,514 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA

Stunning, magical and so much fun to stay at.

Posted Jan 5, 2018
Pros: Large rooms, really well serviced and excellent staff! The hotel is such an adventure. Obviously not a budget hotel but it's magical & value for money
Cons: Nothing!
Location: Really close to townsite, skiing etc. shopping, snow shoeing, restaurants, dog sledding. Outstanding destination.
Wow, what an experience. Everything was just first rate. It's an amazing hotel to get 'lost' in. You won't be disappointed.
Comment from Hotel Management
Jan 5, 2018 by Fairmont Banff Springs, Hotel Management
Thank you for the kind comments and for taking the time to post this review! We really appreciate and are delighted to know that you had a wonderful time with us here! Come back for a visit again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
It was really Fantastic could not jace had a nicer stay
Comment from Hotel Management
Dec 4, 2017 by Fairmont Banff Springs, Hotel Management
We are so glad to hear it! Thank you so much for taking the time to post this review, we hope you had a memorable stay.
3 out of 5
by A verified traveler from Spokane, WA

Disappointing experience in a nice setting

Posted Dec 2, 2017
We stayed at the Fairmont Banff during the Lake Louise Men's Worldcup at the end on November. The hotel itself is very clean and well-appointed. Our room was, at first glance, seemingly clean. But, we discovered that it actually was relatively dirty with trash from previous guests. A pop bottle was underneath the bed poking out, and little bits of trash were hidden in nooks and crannies. Really nothing that would've been a big deal at a motel 6, but totally not expected at $500 per night. In addition, they advertise having portable device chargers available for guests to use. When we asked for one, they said sure "Please, come to the concierge to obtain one." I immediately went to the concierge only to find they were gone for the night. I then approached the front desk. The receptionist at the front desk told me that they couldn't help me. No real effort made. Seriously? I asked to speak with a manager to see if they could assist with obtaining one. The receptionist at the front desk seemed annoyed, left to speak with somebody in the office behind the front desk, and eventually returned. He informed me one would be brought up to my room. They did follow through with getting one for me, but why did I have to ask to speak with a manager to get basic service? I wasn't asking for some exceptional item; it was the basic portable charger that they advertise all over the place. And, the rooms don't have any USB power sources like many hotels now do. Anyway, not what you'd expect.
Comment from Hotel Management
Dec 4, 2017 by Fairmont Banff Springs, Hotel Management
Thank you for taking the time to post this review and bringing all of this to our attention, it is something we will followup with our team. We are so sorry for the level of experience you received, as this is not the standard we hold ourselves accountable too.
5 out of 5
Recommended
for Everyone
by A verified traveler from red deer alberta

Beautiful scenery of mountains and wildlife.

Posted Nov 25, 2017
Interesting to get to know the history of a beautiful old hotel in our province .Got to love those hard working pioneers who carved out a place for us in the wilderness and for people all over the world to enjoy the beauty of nature in the Canadian Rockies !
Comment from Hotel Management
Nov 29, 2017 by Fairmont Banff Springs, Hotel Management
There is so much history here at the Fairmont Banff Springs and one that we are very proud of! We are delighted that you got the chance to explore our grounds and the Canadian Rockies. Thank you for the review and we hope we get the chance to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Great hotel in beautiful setting

Posted Nov 12, 2017
Staff was exceptional in meeting every need in a prompt, friendly manner!
Comment from Hotel Management
Nov 13, 2017 by Fairmont Banff Springs, Hotel Management
Thank you for the kind comments! We hope you know how much it truly means to us, come back for a visit again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, california

Posted Oct 15, 2017
Awesome hotel with knowledgable and helpful staff. Were celebrating our 25th anniversary and they had champaign waiting for us in our room. The view from our room was spectacular and the room was over the top nice. Loved our stay. Don't miss it!
Comment from Hotel Management
Oct 23, 2017 by Fairmont Banff Springs, Hotel Management
First and foremost we would like to congratulate you on your 25th anniversary and to thank you for allowing us to be part of such a special occasion. We are delighted that you had a wonderful stay here with us and we hope we get the chance to welcome you back again sometime soon.
5 out of 5
by Adam

Everyone loves the Fairmont!

Posted Oct 10, 2017 on Hotels
Loved the Fairmont Banff Springs! All the staff were amazing and hospitable. Only one encounter was the mouse at Rundle Lounge - I guess it's expected at such a heritage building.
Comment from Hotel Management
Oct 23, 2017 by Fairmont Banff Springs, Hotel Management
Thank you for the review, we have passed this along to our teams here to ensure that something like this does not happen again. We appreciate you bringing this to our attention. -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
The Banff Springs always provides an environment that helps to relax the tension and unwind. It never disappoints.
Comment from Hotel Management
Oct 10, 2017 by Fairmont Banff Springs, Hotel Management
We are so happy to learn that you were able to relax and unwind here! Thank you so much for the kind comments, we hope that a return trip is in the works!
5 out of 5
Recommended
for Everyone
by A verified traveler from ottawa

You get your money's worth

Posted Oct 9, 2017
If you want to spoil yourself, stay at the Fairmont. It's large, extravagant, and worth the money. They put a lot of time and consideration into every aspect of their customer experience and I couldn't have been happier with my stay.
Comment from Hotel Management
Oct 10, 2017 by Fairmont Banff Springs, Hotel Management
We are thrilled to learn that you had a wonderful time here and that you felt spoiled! Thank you so much for the review and taking the time to post it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Oct 9, 2017
A beautiful castle hotel that leaves you feeling like your in a fairytale! The staff went above and beyond to ensure our stay was nothing but perfect! Great location and great food! We will be back!
Comment from Hotel Management
Oct 10, 2017 by Fairmont Banff Springs, Hotel Management
It sounds like you had a lovely time exploring the castle and finding out what truly makes it so special. Thank you so much for the kind comments and for taking the time to post this review, we hope you know how much we truly appreciate it! Come back to see us again soon.