Ratings based on 1,460 Verified Reviews

4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Stunning but some quirks

Posted Aug 21, 2017
The hotel is the most beautiful hotel that I have ever seen and had the pleasure to stay in. The service is impeccable - every person that we came into contact with was delightful and happy to help in anyway. When we made requests for additional bed linen it was delivered quickly and with a smile. The hotel is incredibly old so do not expect a quite stay. There were a lot of mechanical noises and some issues with plug-ins not working etc. But all in all a wonderful hotel and would certainly recommend it to visitors to Banff to get a truly unique and luxurious experience.
Comment from Hotel Management
Aug 21, 2017 by Fairmont Banff Springs, Hotel Management
Thank you so much for the kind comments and for taking the time to post this review. Truly means a lot! We hope that your stay with us was everything you dreamed it would be and more. Come back to visit us again soon!
3 out of 5
by A verified traveler from Austin

Beautiful views, nice older hotel.

Posted Aug 15, 2017
The hotel is a big maze- its challenging finding your way around. Our room wasn't ready until after 4:30 and it was extremely small off in a different wing from the main area. The staff were all very nice and helpful.
Comment from Hotel Management
Aug 15, 2017 by Fairmont Banff Springs, Hotel Management
We appreciate you taking the time to post this review and for the comments and feedback. We would like to apologize for any inconveniences that might have occurred during your stay and hope we were able to resolve them for you.
3 out of 5
by A verified traveler from New York, NY

Not Worth for $500 plus per night

Posted Jul 25, 2017
I originally requested for 2 beds but they assigned me on one king size bed. The room was small and so as the bathroom. The toiletries could be better being a Fairmont Hotel. My luggage was delivered to a different room and waited for an hour if I didn't make a call my luggage will not be delivered to my room. I will not recommend this Hotel except for picture taking outside on the lake/ river view. It's not worth for $500 plus a night stay. You are just paying the name "Fairmont". Parking is $25 all the way to the public parking area, it was a long walk to the hotel. Staff was good as expected with same treatment you get from 3 star Hotels.
Comment from Hotel Management
Jul 27, 2017 by Fairmont Banff Springs, Hotel Management
First and foremost we would like to apologize for any of the inconveniences you faced with our service here at the hotel - this of course is not the level we hold ourselves accountable to and will work with our teams to ensure that future stays are flawless. We have also passed along your comments to our team here for internal review and action, thank you for bringing this to our attention. -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from Glenville, NY

Everything I dreamed it would be

Posted Jul 16, 2017
This iconic hotel will not disappoint. The view from my room was awesome. Definitely take the time to do the complimentary tour they offer.
Comment from Hotel Management
Jul 24, 2017 by Fairmont Banff Springs, Hotel Management
We are delighted to learn that you got the chance to explore the Castle and had a chance to take our Heritage Tour - something that showcases the long and proud history that the property has. Thank you for the picture and for taking the time to post this review, we hope you know how much it truly means to us. Come back to visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Beautiful overpriced castle

Posted Jul 10, 2017
Pros: Beautiful hotel with gorgeous view from main areas.
We made reservations 5 1/2 weeks ahead of our 3 day vacation in Banff NP. The Fairmont was the only centrally located hotel available in Banff during Canada Day holiday. The hotel is beautiful, the staff wonderful, the basic Fairmont room with a queen bed was the price of a Ritz Carlton It was smaller than a Red Roof Inn room and did not have any amenities worth the price as I was used to in a Ritz Carlton. It was a bed, table and chair in a small room (plus beverage fridge and coffee maker). We called it our Harry Potter Room. We came to hike (early up and late in) and were happy to get a room but only enjoyed one meal at the hotel at the outside balcony restaurant. The food was delicious and the view outstanding.
Comment from Hotel Management
Jul 10, 2017 by Fairmont Banff Springs, Hotel Management
Thank you for taking the time to post this review and for the feedback and comments. It is something that truly helps us move forward in creating memorable experiences for all of our guests. We hope you had an enjoyable time exploring Banff National Park as well as the history of the Castle and we hope to welcome you back again soon! -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler

Absolutely hands down the most Amazing

Posted Jul 9, 2017
Absolutely hands down the most Amazing place I have ever stayed. We came here on our honeymoon. Can't be beat.
Comment from Hotel Management
Jul 10, 2017 by Fairmont Banff Springs, Hotel Management
First and foremost we would like to congratulate you on your most recent nuptials and to thank you for allowing us to be part of the experience. We are so happy to learn that you had an amazing time here! We hope we get the chance to welcome you back again soon! -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft Myers, Fl

A castle in the mountains.

Posted Jul 7, 2017
Pros: It is in a different league. The photos in the internet give you an idea.
Cons: Sauna is ridicuosly expensive. $60/day
Location: beautifull National Park. Many lakes and mountains. Breathtaking and I mean breathtaking. I have never seen anything like this in the American Prks
The best hotel I have ever experienced in the most beautuful scenery. The Budapest Royal Hotel being the competition. However Canadians need to learn to cook--the city restaurants. Hotel restaurants were good.
Comment from Hotel Management
Jul 11, 2017 by Fairmont Banff Springs, Hotel Management
We are so glad to learn that you had a wonderful time exploring the Canadian Rockies and the Castle. Both are iconic pieces of the Canadian landscape. Thank you so much for the review and the comments and feedback - something for sure that we will share with our team. We hope your overall trip was amazing and that we get the chance to see you again soon! -Fairmont Banff Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from T

Wonderful. Lovely facility and staff!

Posted Jul 6, 2017
Very nice. Very nice. This is extra Yada Yada because Expedia wants more. If this review isn't accepted this time I will not review
Comment from Hotel Management
Jul 6, 2017 by Fairmont Banff Springs, Hotel Management
Thank you! so glad that you found the hotel very nice and we hope we get the chance to welcome you back again. We appreciate you taking the time to post this review.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceptional Banff Stay

Posted Jul 1, 2017
This hotel was amazing, the architecture of the building is fascinating. Our room was spacious, modern with excellent bedding, towels, toiletries. The hotel staff, service, and food quality was exceptional.
Comment from Hotel Management
Jul 4, 2017 by -Fairmont Banff Springs, Hotel Management
It sounds like you had a lovely time here at the Castle! Thank you so much for the kind comments and for taking the time to post them. We hope you had a great time in Banff National Park and we can't wait to welcome you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from WINNIPEG, MB

Dream come true.

Posted Jul 1, 2017
Pros: THE CHARACTER AND ATMOSPHERE AND THE AMAZING STAFF.
Cons: NOTHING
Location: BANFF IS BEAUTIFUL. THERE IS PLENTY OF SHOPPING, THE BANFF HOT SPRINGS, THE SULPHUR MOUNTAIN GONDOLA AND THE CAVE AND BASIN ATTRACTION.
I HAVE WANTED TO STAY AT THE FAIRMONT BANFF SPRINGS FOR AS LONG AS I CAN REMEMBER AND I WAS NOT DISAPPOINTED. THE HOTEL WAS BEAUTIFUL, THE STAFF WAS FRIENDLY AND HELPFUL AND THE VIEW WAS AMAZING. I CAN'T WAIT TO GO BACK.
Comment from Hotel Management
Jul 5, 2017 by Fairmont Banff Springs, Hotel Management
We are so glad to learn that you had an amazing time and that you can't wait to come back - we are looking forward to that! Thank you so much for the review and for the feedback.