26 Apr 2021
Location & Pool: Good; House & Hygiene: Terrible
There was for us (3 adults, 3 kids: 4, 8 & 8yo) just two reasons this stay was OK - the heated pool & the proximity to beaches. The house itself was not clean - both overall cleanliness and rental perspective - especially in the current COVID times. There’s no linen provided as per the listing, and it was clear the previous group hadn’t had any - we had to wash all the mattress protectors to remove the sweat, vomit odour & body hair from them, before we could use our sheets. The washer’s spin cycle seems faulty so it was well past the kids’ bedtime before we could make the beds. The furniture in each bedroom had drink stains, sand and body hair - more cleaning needed. The neighbour mentioned that there had been schoolies groups staying, explaining the state of the overflowing bins of bottles and trash out front, and the bedding, bedrooms and kitchen inside. There was just two-thirds of one roll of toilet paper in the house (the one on the holder) for our two night stay for six people. The dining chairs have torn coverings, were dirty or no seat padding or all of the above (listing photo is clearly old). Given that that rules for the property state that you must vacuum, mop and run & empty the dishwasher or risk a $50 fine per failure to comply - what does the cleaning fee cover? There was no sense at all that the property had been cleaned or even visited by the hosts or cleaner between stays to warrant the fee. The internet failed at some point, so the Apple TV, Netflix etc did not work. The kitchen’s collection of old pots and pans, mismatched and incomplete crockery, cutlery, glassware and utensils was disappointing - easily fixed for $100-200. The cutlery and kitchen utensils were dirty, so we had to put everything in the dishwasher before we could make dinner. The two largest pans were very dirty with baked on food, and with no scourer in the house so had to drive to Blairgowrie IGA for one. Much of the house itself is dirty and tired - dust and grime build-up on window sills and architraves, broken towel rails, worn out dining furniture - things that are easily remedied, and most at little to no expense. The pool and enclosure give the impression that it is the most recent upgrade to the property as it is good condition and was well used - for an additional fee! A disappointingly expensive visit to the coast - cannot recommend this property if the current standard of cleanliness & facility persists.