Briarcliffe Acres Chalets

"The stove wasn’t working properly, check in lady was rude, wasn’t true sea view, hot tub never worked, the list goes on. "

"We had driven for two days and were a little upset when we got there our room not ready at 3pm. Even at 4 PM regular check-in time they’re still not ready so that was just exhausting. Finally, we got into our room and it was a nice room with a gorgeous view over the next five days that we stay there a couple things stood out to me. The staff and workers were all great very nice including Jimmya Denise. Connie. Everybody was very helpful delivered extra blankets because it was a cold week, but there were some things that were too bad. The swimming pools were freezing cold and basically unusable. The weather was running between 40 and 60° and even the indoor pool was freezing, so my kids were unable to enjoy the pool, which is one of the reasons why we booked the hotel another thing that was very difficult was the elevator continue to break down on the entire time we were there and we were at the bar and of a long hallway on the sixth floor with a dog that had to be brought out every few hours so going up and down the flight upstairs was exhausting and they kept telling us they were getting the elevator fixed, but then it would break down the same day again! I will have to say that we will definitely be back to Myrtle Beach, but unfortunately, we will not be booking with this resort. We did have the chance to eat at ocean blue the food was very good. We were one of the only people eating in there so we were served very fast but it is pricey! Floating river a joke."

"We stayed in room 1233. The beds have metal frame and one of the beds the bottom box was inside the metal making the bed unbalanced. The sheets and cover had yellowish stains. I asked to get help that night and no one came. Had to wait till next day. I got sheets that also were stained. The covers couldn't be changed??? That makes me wonder if they actually change them or how often. The glass doors could use cleaning. "

"Everything was good "

"Yes we enjoyed ourselves "

"When we first arrived it took forever to check in. When we finally got our room key and walked over to our building the hallways we gross! Looks like they hadn’t been vacuumed in a week! The rooms were filthy! The ceiling fans had about a quarter inch of black grime on it. Pictures over the bed looked like kids hocked loogies on them! I had to have them send someone up (not even the same day to come clean). They never one came to clean or empty the garbage. They gave us towels, but wrapped in a garbage bag thrown outside our room. Parking was terrible! The place was very dated and needs an overhaul badly! Even after my complaint and them cleaning there was zero follow-up. My bathroom door had a hole in it, the shower knob came off, the room divider was torn, and out door did not close properly! I had to throw my body weight into it! The pool, hot tub, and lazy river need to be drained and cleaned properly as they were filthy."

"The resort was amazing! We loved everything "

"I have nothing much to say about the property itself, it’s as expected which is a pretty decent property. Definitely suggest staying if you want clean property, unpaid parking, good staff and a nice pool area. "

"The deferred maintenance is obvious throughout the property. Showers and “hot” tubs were cold. The toilets ran non stop and when we were told someone would come to take a look, no one showed up. Water to the building was shutoff during peak hours on our first day. My wife had to work from the room and was constantly interrupted by construction above us. The property is way overpriced and there are much better options in Myrtle Beach. Definitely keep scrolling for better options! "