Posted May 30, 2016
I realise this hotel is 2 star but that is no excuse for the state of our room, there was cobwebs on the window ledge, condoms left in a drawer I'm guessing from previous guests. There was dampness in the bathroom. The hot water was only a trickle, very hard to shower in so little water. No curtain on the bathroom window, no heater in the bathroom. The room had a very unpleasant smell.
We stayed 2 nights, after the first night we complained to the very rude man at front desk, he did refund us half of the 2nd nights money. But I feel as a very poor 2 star hotel they have some nerve charging £80 per room a night. Since coming home I've read very similar reviews, just wish i'd read them before booking. I've saw replies from the manager calling people liars etc...........there's too many negative reviews all stating the same complaints to be made up.
I travel regularly for work and can honestly say this is the first time I've left a review as bad as this.
I don't know if the man at front desk is a manager, he certainly needs a few lessons in customer service and manners. After complaing about the hot water he said he'd look at it while we were out,when we got back water was still the same, so I asked him if anyone had looked, his response was "there's nothing wrong with the water", so he came to our room and after agreeing there was no water flow he nastily said "ok, I give you some money back" then walked out, with no more information given until I went to front desk AGAIN.