Aloft Cancun

Photo gallery for Aloft Cancun

Lobby
aloft, Room, 2 Queen Beds, Non Smoking, Ocean View | Beach | Beach nearby, white sand
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes
aloft, Room, 1 King Bed, Non Smoking, Lagoon View | In-room safe, desk, laptop workspace, blackout drapes

Overview of Aloft Cancun

Aloft Cancun

3.5 star property

4.0/5 Very Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationForum Beach2 min walk
  • Popular LocationCancun Convention Center4 min walk
  • Popular LocationChac Mool Beach9 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

Choose dates to view prices

About this area

Cancun

Located near the beach, Aloft Cancun is in Zona Hotelera neighborhood and is connected to the convention center. Shoppers can check out La Isla Shopping Mall, while everyone can enjoy the natural beauty of Caracol Beach and Delfines Beach. Don't miss out on a visit to Aquaworld. Spend some time exploring the area's activities, including outlet shopping. Guests love the hotel's location for the nightlife.

What's nearby

  • Forum Beach - 2 min walk
  • Cancun Convention Center - 4 min walk
  • Gaviota Azul Beach - 4 min walk
  • Plaza Caracol Mall - 5 min walk
  • Chac Mool Beach - 9 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • Ty-coz Express - 2 min walk
  • Isla Contoy - 4 min walk
  • Marinero's - 4 min walk
  • The Surfin Burrito - 9 min walk
  • El Caribeño - 13 min walk

About this property

Aloft Cancun

3.5-star pet-friendly hotel connected to the convention center in Zona Hotelera
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Other amenities include a snack bar/deli, a rooftop terrace, and a meeting room.
Aloft Cancun offers 177 air-conditioned accommodations with safes and complimentary bottled water. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

Guests under 18 years old are not allowed in the health club or fitness facility.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking options include a carport

Food and drink

  • Continental breakfast available for a fee daily 6:00 AM–10:00 AM: MXN 280 for adults and MXN 140 for children
  • 1 bar

Restaurants on site

  • WXYZ bar

Things to do

  • 24-hour fitness center
  • Billiards/pool table
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (366 square feet)
  • Meeting room

Outdoors

  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility
  • Lever door handles
  • Low-height counter and sink
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Free extra futon mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • Satellite channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in fee: MXN 1140
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1140
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: MXN 280 for adults and MXN 140 for children (approximately)
  • Pet fee: MXN 1000 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: MXN 1140 (subject to availability)
  • Late check-out fee: MXN 1140 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the health club or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Aloft Cancun
Aloft Hotel Cancun
Cancun Aloft
Aloft Cancun Hotel
Aloft Cancun Hotel
Aloft Cancun Cancun
Aloft Cancun Hotel Cancun

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 448 out of 999 reviews
5 - Excellent 45%
Rating 4 - Good. 318 out of 999 reviews
4 - Good 32%
Rating 3 - Okay. 115 out of 999 reviews
3 - Okay 12%
Rating 2 - Poor. 55 out of 999 reviews
2 - Poor 6%
Rating 1 - Terrible. 63 out of 999 reviews
1 - Terrible 6%

4.1/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

3.8/5

Eco-friendliness

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 9 night, location is good, big grocery store around the area. Is just 5 minutes walk. Sometimes the elevator card, hard to work. Overall stay is good.
Stayed 1 night in Jul 2022

2/5 Poor

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at many Alofts this one was not up to the standards of others. Pictures are completely edited. Dirty rags left in the room, furniture worn, bug on the bed. The music is so loud at the pool I couldn't hear the person sitting next to me. No towels to be found. The music they leave blaring until 11pm and right at 7am it's back on. You clearly hear the music in the room on the 9th floor. They give you 1 room card key and remind you a million times if you lose it they charge you. So when my daughter wanted to go back to the room I had no key and had to call her to let me in. If you're use to staying at Alofts don't expect the same from this one.
Stayed 1 night in Jul 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The love my stay at aloft Cancun. The location is close to all the activities. In addition, all the hotel employees were extremely helpful.
Stayed 4 nights in Jul 2022

2/5 Poor

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The room is basic with a nice pool. booked a room with two queen beds but made reservation only under my name. I don't appreciate security yelling over me and would not even let my friend into my room, even though I stated he would not spend the night. They wanted me to pay extra .... , What for if the room can accommodate two people.
Stayed 2 nights in Jul 2022