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Overview of Aloft Cancun

Photo gallery

Guest reviews

4.2/5 Very Good
995 reviews
Guests rated this property 4.2/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

Popular LocationCancun Convention Center1 min walk
Popular LocationForum Beach3 min walk
Popular LocationChac Mool Beach7 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)30 min drive

Choose dates to view prices

  • aloft, Room, 2 Queen Beds, Lagoon View

    5/5 guest room rating

    Room amenities

    • 309 sq ft
    • Lagoon view
    • Sleeps 4
    • 2 Queen Beds
    More details
  • aloft, Room, 1 King Bed, Ocean View

    4.6/5 guest room rating

    Room amenities

    • 309 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More details
  • aloft, Room, 1 King Bed, Lagoon View

    4.6/5 guest room rating

    Room amenities

    • 309 sq ft
    • Lagoon view
    • Sleeps 4
    • 1 King Bed
    More details
  • aloft, Room, 2 Queen Beds, Ocean View

    4.6/5 guest room rating

    Room amenities

    • 309 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Queen Beds
    More details
  • aloft, Room, 2 Queen Beds, Lagoon View

    4.7/5 guest room rating

    Room amenities

    • 309 sq ft
    • Lagoon view
    • Sleeps 4
    • 2 Queen Beds
    More details
  • Junior Suite, 1 King Bed, Lagoon View

    Room amenities

    • 618 sq ft
    • Lagoon view
    • Sleeps 4
    • 1 King Bed
    More details
  • Junior Suite, 1 King Bed, Ocean View

    Room amenities

    • 618 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More details
  • Room, Non Smoking

    Room amenities

    • 309 sq ft
    • Sleeps 4
    • 1 King Bed OR 2 Queen Beds
    More details

About this area

Cancun

Located near the beach, Aloft Cancun is in Zona Hotelera neighborhood and is connected to the convention center. La Isla Shopping Mall and Las Americas Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Aquaworld. Dolphin Discovery and Ventura Park Cancun are not to be missed. Spend some time exploring the area's activities, including outlet shopping. Our guests love the hotel's location for the nightlife.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Cancun Convention Center - 1 min walk
  • Forum Beach - 3 min walk
  • Chac Mool Beach - 7 min walk
  • Tortuga Beach - 3 min drive
  • La Isla Shopping Mall - 3 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • Nook — 1 min walk
  • WXYZ bar — 1 min walk
Questions about this property?Find answers

About this property

Aloft Cancun

Hotel connected to the convention center in Zona Hotelera with free valet parking
Along with a restaurant, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a swim-up bar, and a coffee shop/café are onsite. All 177 rooms offer free WiFi, 24-hour room service, and LCD TVs with satellite channels. Guests will also find minibars, rainfall showerheads, and coffee makers.
Aloft Cancun offers 177 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and hair dryers.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests under 18 years old are not allowed in the health club or fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Free valet parking
Parking height restrictions apply

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 249 for adults and MXN 149 for children
1 restaurant and 1 coffee shop/café
2 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service

Things to do

Billiards/pool table
Fitness center
Outdoor pool

Family friendly

Dry cleaning service
Free cribs/infant beds
Laundry facilities
Outdoor pool
Snack bar/deli

Conveniences

ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken

English
Spanish

Business services

1 meeting room
Conference space (366 square feet)

Outdoors

Free pool cabanas
Pool sun loungers
Pool umbrellas
Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Braille signage
Handrails in stairways
In-room accessibility
Roll-in shower
Valet for wheelchair-equipped vehicle
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

More

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cribs/infant beds
Linens

Bathroom

Designer toiletries
Hair dryer
Rainfall showerhead
Shower
Towels

Entertainment

42-inch LCD TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

More

Connecting rooms available
Desk
Electrical adapters/chargers
Guidebooks/recommendations
Iron/ironing board
Laptop-friendly workspace
Phone
Safe
Window screens

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in

Renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 2 April 2020 to 30 June 2020 (dates subject to change).

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 249 for adults and MXN 149 for children (approximately)
  • Early check-in fee: MXN 1140 (subject to availability)
  • Late check-out fee: MXN 1140 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. Safety features at this property include a smoke detector.
  • This property advises that enhanced cleaning and safety measures are currently in place.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitizer.
  • For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

We should mention

Pool access available from 6:30 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

Aloft Cancun
Aloft Hotel Cancun
Cancun Aloft
Aloft Cancun Hotel
Aloft Cancun Hotel
Aloft Cancun Cancun
Aloft Cancun Hotel Cancun

Frequently asked questions

Can I cancel my reservation for free at Aloft Cancun and receive a full refund?
Yes, Aloft Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to Aloft Cancun cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool. Pool access is from 6:30 AM–10:00 PM.
Is Aloft Cancun pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this property?
Self parking and valet parking are free at this property.
What time is check-in at Aloft Cancun?
Check-in is from 3 PM–midnight. Early check-in is available for a fee of MXN 1140 (subject to availability). After-hours check-in is not available.
What time is check-out at Aloft Cancun?
Check-out is at noon. Late check-out is available for MXN 1140 (subject to availability).
Where is this property located?
Located in Zona Hotelera, this hotel is within a 5-minute walk of Cancun Convention Center, Forum Beach, and Gaviota Azul Beach. Tortuga Beach and Chac Mool Beach are also within 2 mi (3 km).

Guest reviews

4.2
Very Good
5 - Excellent
462
4 - Good
362
3 - Okay
106
2 - Mediocre
35
1 - Poor
30
4.2
Cleanliness
4.4
Service and Staff
4.0
Amenities
4.1
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is incredible. You can walk to the nightclubs. It's centrally located

Stayed 4 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The view from the room was beautiful and the rooftop view at sunset were great.

Stayed 4 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Mar 2020

2/5

  • Liked: Staff & service
  • Disliked: Cleanliness

Some food was not fresh. Silverware rusted. Cockroaches on the floor.

Stayed 4 nights in Feb 2020

3/5

    The Aloft is a good hotel, It's clean and reasonably located close to the shops and the beach. The overall experience was ok except dealing with reception. Check in takes forever and the desk staff are clearly overwhelmed by the influx of guests at one time. If you need anything from reception at this time, even if you're already checked in, then be prepared for an unreasonable wait for the simplest query.

    Stayed 2 nights in Feb 2020