Title: Casa Balam Cancun Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&selected=30529052&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa Balam Cancun Escape to an oasis near Las Palapas Park where you can unwind by the pool or explore shopping paradise at La Isla Mall. ## Photo gallery for Casa Balam Cancun ![View from property - Casa Balam Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/d4c9ae4e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Point of interest - Casa Balam Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/5d876498.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Estudio 15 | Premium bedding, down comforters, individually decorated - Casa Balam Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/c14f3ed7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - Casa Balam Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/335b576a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Estudio 5 | Wardrobe - Casa Balam Cancun (Cancun)](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/e17c1998.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In the heart of Cancun, Casa Balam Cancun offers a serene retreat with a garden and laundry facilities. Relax on the terrace, take a dip in the outdoor pool, or plan your day with free in-room WiFi and tour/ticket assistance – all just steps from La Isla Shopping Mall. ## Reviews 6.4 ## Popular amenities - Pool - Free WiFi - Air conditioning - Parking available - Laundry ## Check prices for these days [Tonight ](https://www.expedia.com/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.com/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=30529052&PinnedHotelID=30529052&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 19 of 19 rooms ### View all photos for Estudio 5 ![Estudio 5 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/w3997h3000x0y0-4b0edb65.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 5 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Down duvet - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 7 ![Estudio 7 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/0f8e4fdc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 7 ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Hypo-allergenic bedding Down duvet Premium bedding Blender - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 3 ![Estudio 3 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/d68e8dab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 3 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Down duvet - 269 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Estudio 8 ![Estudio 8 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/18052261.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 8 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Down duvet - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 12 ![Estudio 12 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/b213a57f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 12 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Down duvet - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 13 ![Estudio 13 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/45713303.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 13 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Down duvet - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 10 ![Estudio 10 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/1c8ccc13.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 10 ### Highlights Balcony or patio Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 14 ![Estudio 14 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/915160d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 14 ### Highlights Balcony Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding - 484 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Estudio 15 ![Estudio 15 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/c0279710.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 15 ### Highlights Balcony Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding - 484 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Estudio 11 ![Estudio 11 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/e10a9b2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 11 ### Highlights Balcony or patio Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding - 484 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Estudio 9 ![Estudio 9 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/994c1e29.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 9 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Down duvet - 258 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 6 ![Estudio 6 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/6367d3b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 6 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Down duvet - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 4 ![Estudio 4 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/2ef3cd3c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 4 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Down duvet - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Estudio 1 ![Estudio 1 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/d0b0c17c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 1 ### Highlights Individually furnished Individually decorated Air conditioning Kitchenette Mini-fridge Smart TV Hypo-allergenic bedding Down duvet - 269 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Habitacion 16 ![Habitacion 16 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/38f2f93c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitacion 16 ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Hypo-allergenic bedding Down duvet Premium bedding Griddle - 215 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Habitacion 19 ![Habitacion 19 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/0018daeb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitacion 19 ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Hypo-allergenic bedding Down duvet Premium bedding Griddle - City view - 215 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Habitacion 17 ![Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/71c70f6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitacion 17 ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Hypo-allergenic bedding Down duvet Premium bedding Griddle - City view - 215 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Habitacion 18 ![Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/71c70f6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Habitacion 18 ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Hypo-allergenic bedding Down duvet Premium bedding Griddle - 215 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Estudio 2 ![Estudio 2 | Premium bedding, down comforters, individually decorated](https://images.trvl-media.com/lodging/31000000/30530000/30529100/30529052/39bd27d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Estudio 2 ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Hypo-allergenic bedding Down duvet Premium bedding Private bathroom - 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More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Balam.h30529052.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Balam.h30529052.Hotel-Information) ## About the neighborhood Located in Downtown Cancun, a neighborhood in Cancun, Casa Balam Cancun is in a regional park. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Las Palapas Park and Forum Beach. Cancun Convention Center and La Isla Shopping Mall are two other places to visit that come recommended. [Visit our Cancun travel guide](https://www.expedia.com/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.16080%2C-86.82825&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WpCC6ndNKx3n-x4JAQ_d5VIJR_0=) Gladiolas, Cancun, QROO, 77500 ### What's nearby - ![Cancun_BenitoJuarezMunicipalBuilding_6277943_016](https://images.trvl-media.com/place/6277943/ea950b64-8a95-4790-8f37-5b0ccfe5c808.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Benito Juarez Municipal Building 5 min walk \- 0.3 miles - Las Palapas Park 1 min walk \- 0.1 miles - Plaza 28 8 min walk \- 0.5 miles - Mercado 23 10 min walk \- 0.5 miles - Plaza Las Americas 3 min drive \- 1.1 miles ### Getting around - Cancun Intl. Airport (CUN) 21 min drive ### Restaurants - Hunter Bar 3 min walk - Cheester 1 min walk - Los Pescaditos 5 min walk - El Mercado De Las Delicias 6 min walk - Pericos 5 min walk ## About this property ### Casa Balam Cancun Hotel near Las Palapas Park Located close to La Isla Shopping Mall and Cancun Convention Center, Casa Balam Cancun provides a terrace and laundry facilities. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool - Self parking (surcharge), express check-out, and a front-desk safe - Outdoor furniture, tour/ticket assistance, and smoke-free premises Room features All guestrooms are individually furnished, and boast comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like free WiFi and air conditioning. Extra conveniences in all rooms include: - Hypo-allergenic bedding and down comforters - Showers and shampoo - 42-inch Smart TVs with streaming services and digital channels - Blenders, coffee/tea makers, and housekeeping ## Similar properties ![Comfort Apartment, City View | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/107000000/106270000/106265700/106265616/a940373d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Torre Yaxche 39 Downtown Cancun - Parking included - Free WiFi - Air conditioning - Laundry 8.8 Excellent 42 reviews [](https://www.expedia.com/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=106265616&PinnedHotelID=106265616&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/119000000/118940000/118937600/118937587/57882619.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL FARALLON INN Downtown Cancun - Parking included - Free WiFi - Air conditioning - Housekeeping 9.2 Wonderful 19 reviews $41 nightly $55 total Mar 3 - 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Onsite parking available only on request - Uncovered self parking on site (MXN 150 per day) - Onsite parking options include a carport ### Things to do - Outdoor pool ### Conveniences - Laundry facilities - Safe at front desk - Virtual front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) (for a fee) - Tour and ticket assistance ### Outdoors - In a regional park - Outdoor furniture - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Smooth flooring in room - Tile flooring in public areas - Well-lit path to entrance ### More - 1 building - 3 floors - Smoking not allowed ## Room amenities ### Bedroom - Down comforter - Hypo-allergenic bedding - Premium bedding ### Bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch smart TV with digital channels - Streaming services ### Food and drink - Blender - Cleaning supplies - Coffee/tea maker ### More - Air conditioning - Desk - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 10:00 AM Contactless check-out available Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance A virtual front desk provides assistance to guests Information provided by the property may be translated using automated translation tools Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking. ### Access methods Access code, private entrance ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ## Important information ### Optional extras - Uncovered self parking fee: MXN 150 per day - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Housekeeping fee: MXN 400 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve onsite parking This property accepts debit cards and mobile payments; cash is not accepted Mobile payment options include: PayPal Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators Pool access available from 9:30 AM to 10:30 PM Guests under 18 years old are not permitted at this adults-only property No pets and no service animals are allowed at this property ### Property is also known as Palapas Suites Hotel Cancun Palapas Suites Hotel Palapas Suites Cancun Cancun Palapas Suites Hotel Palapas Suites Balam Cancun Palapas Suites Casa Balam Cancun Hotel Casa Balam Cancun Cancun Casa Balam Cancun Hotel Cancun ## Frequently asked questions ### Does Casa Balam Cancun have a pool? ### How much does it cost to stay at Casa Balam Cancun? ### Is Casa Balam Cancun pet-friendly? ### How much is parking? ### What time is check-in at Casa Balam Cancun? ### What time is check-out at Casa Balam Cancun? ### Where is Casa Balam Cancun located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa Balam Cancun Reviews 6.4 All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 7.2 Cleanliness ### 6.0 Location ### 5.8 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 8 8 - Good 2 6 - Okay 3 4 - Poor 5 2 - Terrible 5 ## Reviews ### 4/10 Poor #### luis Sep 5, 2022 Liked: Cleanliness Disliked: Staff & service, amenities I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good. ##### luis Stayed 1 night in Sep 2022 ### 2/10 Terrible #### Danny Mar 5, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities #### Nasty vile management, horrid stay I never had a email or message about checkin. When I showed up a woman came out and I asked her if she worked there. She said scan the wall code and follow my checkin message. I said I didn’t have a message. She acted like she didn’t work there and spoke perfect English. I kept saying I don’t have a message to follow. I then said I guess I can’t checkin. Suddenly she started to help me only after I said I was leaving and finding another place since I had no message. The first room she gave me the sliding patio door lock was broken off. Unable to secure the room. Her answer was well it’s a balcony no one can get in. Yes they can. It’s a shared balcony the other room can just walk in. So she moved me next door in which the lock really didn’t work. I said I would take another room. A lesser room in which I paid for the balcony room but I needed a room that locked properly. So I took the ground floor room 2 that at least had proper locks. She was totally nasty and rude. She said room 2 was being cleaned and I would get a WhatsApp message when the room was ready. So I walked a half mile carrying luggage only to find out the room wasn’t ready. I said I’m going back to my hotel and I would be notified when the room was ready. The next day. I never spoke to this witch again until checkout. I did in fact contact the owner because she locked me out by changing the gate code without telling me. She was constantly changing the gate code so I was up letting people in locked out. ![](https://a.travel-assets.com/ugc/hotel-reviews/E38F39CC42DD1389541DC6B8EE33193FC435E3B81741119263881.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2369CDE20008B8412BA3BFD96A517A0EEBA30DE91741119264293.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3BFAAE93CE99FB1F8AEEFF866E7A40E6658B41C01741119269493.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B5FC6CE5EC46A679F5728F44BB07070B0314B2D01741119269828.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Danny Stayed 28 nights in Feb 2025 ### 10/10 Excellent #### María Teresa Dec 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities La habitación impecable, ubicación estupenda! Seguro y tranquilo, muy amables, lo recomiendo. Gracias ##### María Teresa Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### CLAUDIA SHARENY Nov 6, 2024 Liked: Staff & service, property conditions & facilities Lugar tranquilo y en buenas condiciones ##### CLAUDIA SHARENY Stayed 3 nights in Nov 2024 ### 4/10 Poor #### JOSE Aug 1, 2024 Disliked: Staff & service, amenities, property conditions & facilities Personal pija estúpida que no se entera. Web horrosa donde no ponen dirección. Difícil de ubicar. Mal señalizado. Absurdo e-mail en inglés he tenido que responder a 10 e-mail para una estancia de dos noches. Olor por todo el hotel y habitaciones. No funciona televisión ni pilas en mando de aire water sin tapa ##### JOSE Stayed 2 nights in Jul 2024 ### 2/10 Terrible #### Jorge Mar 27, 2024 Liked: Property conditions & facilities, room comfort Disliked: Staff & service #### Mal desde un inicio Mi experiencia fue muy mala. Primero, el lugar no está bien identificado, pareciera una casa por lo que perdimos tiempo y recursos en encontrarlo. Segundo, llegamos y no tenían la reservación, a pesar de que en la app ya aparecía como reservado. Me indica que se comunicaron conmigo para realizar el pago pero no fue así, en otras oportunidades he recibido mensajes de los hoteles cuando tienen alguna notificación por correo electrónico y ellos nunca me notificaron. Cuando eres extranjero requieres del apoyo de alguien que esté en el hotel para apoyarte con esos problemas, pero ahí casi nunca se mantiene nadie. Finalmente, nos proporcionaron una habitación pero a pesar de que si aceptan tarjeta de crédito, por ser domingo no nos quisieron proporcionar el enlace de pago, por lo que nos complicaron la situación teniendo que conseguir el dinero de la reserva en efectivo y dejándonos sin nada de efectivo. Adicional, nos cobraron más por la habitación, a pesar de que en el sitio web de hoteles.com ya está fijado un precio. ##### Jorge Stayed 3 nights in Mar 2024 ### 2/10 Terrible #### Verified traveler Mar 7, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Me pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca ##### Verified traveler Stayed 1 night in Mar 2021 ### 2/10 Terrible #### Verified traveler Jan 3, 2020 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience. ##### Verified traveler Stayed 4 nights in Dec 2019 ### 10/10 Excellent #### Ty, Seattle Aug 20, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒 ##### Ty Stayed 5 nights in Aug 2019 ### 6/10 Okay #### ANDREW Apr 24, 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### Quirky hotel downtown An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk. ##### ANDREW Stayed 2 nights in Apr 2019 ### 10/10 Excellent #### Jose Dec 29, 2018 Liked: Cleanliness, property conditions & facilities, room comfort Excelente en todos los aspectos, higiene, atencion, queda muy cerca de la parada del bus, es una zona muy tranquila y confortable... ##### Jose Stayed 1 night in Dec 2018 ### 10/10 Excellent #### Verified traveler Dec 13, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy cómodo y buena atención lo recomiendo ampliamente ##### Verified traveler Stayed 4 nights in Dec 2018 ### 10/10 Excellent #### Verified traveler Dec 12, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort agradable,comodo limpio precio exelente personal muy amable si vienen a cancun estas suites perfectas para hospedarse ##### Verified traveler Stayed 7 nights in Dec 2018 ### 10/10 Excellent #### Verified traveler Dec 7, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort exelente lugar muy centrico, todo a la mano cercano a la zona hotelera, la atencion muy buena exelente para quien quiera pasarla bien y por un exelente precio RECOMENDABLE ##### Verified traveler Stayed 4 nights in Nov 2018 ### 10/10 Excellent #### Verified traveler Dec 6, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente hotel, instalaciones modernas y nuevas, muy cerca de la zona hotelera y a unos pasos de plaza palapas. Cuenta con cocineta y frigobar, la piscina con buenísimas instalaciones y está en el segundo piso. Ampliamente recomendado ##### Verified traveler Stayed 1 night in Nov 2018 ### 4/10 Poor #### Kameal Oct 27, 2024 ##### Kameal Stayed 6 nights in Sep 2024 ### 6/10 Okay #### Karen Jul 8, 2024 ##### Karen Stayed 2 nights in Jun 2024 ### 6/10 Okay #### Verified traveler Jan 1, 2024 Disliked: Staff & service ##### Verified traveler Stayed 4 nights in Dec 2023 ### 8/10 Good #### Jannik Sep 26, 2022 Liked: Cleanliness, staff & service ##### Jannik Stayed 2 nights in Sep 2022 ### 4/10 Poor #### Alan Feb 15, 2022 Disliked: Staff & service, property conditions & facilities, room comfort ##### Alan Stayed 2 nights in Feb 2022 ### 4/10 Poor #### Verified traveler Jan 6, 2020 ##### Verified traveler Stayed 2 nights in Dec 2019 ### 2/10 Terrible #### Michela Dec 30, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Michela Stayed 1 night in Dec 2019 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Flights](?equalTargetTab=tab-1) - [Packages](?equalTargetTab=tab-2) - [Cars](?equalTargetTab=tab-3) - [Vacation Rentals](?equalTargetTab=tab-4) - [Things to Do](?equalTargetTab=tab-5) - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.com/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) - [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.com/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) - [Hilton Cancun Mar Caribe All-Inclusive Resort](https://www.expedia.com/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information) - [Hotel Riu Palace Peninsula - All Inclusive](https://www.expedia.com/Cancun-Hotels-Riu-Palace-Peninsula-All-Inclusive.h4862726.Hotel-Information) - [The Westin Lagunamar Ocean Resort Villas & Spa, Cancun](https://www.expedia.com/Cancun-Hotels-The-Westin-Lagunamar-Ocean-Resort-Villas-Spa.h12210.Hotel-Information) - [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.com/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) - [Hyatt Ziva Cancun All Inclusive](https://www.expedia.com/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) - [Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive](https://www.expedia.com/Cancun-Hotels-Breathless-Cancun-Soul-Resort-Spa-Adults-Only-All-Inclusive.h69562378.Hotel-Information) - [Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive](https://www.expedia.com/Cancun-Hotels-Hyatt-Vivid-Grand-Island.h101124286.Hotel-Information) - [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.com/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) - [Hotel Riu Caribe - All Inclusive](https://www.expedia.com/Cancun-Hotels-Riu-Caribe-All-Inclusive.h522221.Hotel-Information) - [The Pyramid Cancun By Oasis - All Inclusive](https://www.expedia.com/Cancun-Hotels-The-Pyramid-At-Grand-Oasis-All-Inclusive.h10924097.Hotel-Information) - [Hotel Riu Palace Las Americas - Adults Only- All Inclusive](https://www.expedia.com/Cancun-Hotels-Riu-Palace-Las-Americas-All-Inclusive-Adults-Only.h1087294.Hotel-Information) - [Occidental Costa Cancún All Inclusive](https://www.expedia.com/Cancun-Hotels-Occidental-Costa-Cancun-All-Inclusive.h197382.Hotel-Information) - [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.com/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) - [Intercontinental Presidente Cancun Resort by IHG](https://www.expedia.com/Cancun-Hotels-InterContinental-Presidente-Cancun-Resort.h12937.Hotel-Information) - [Live Aqua Cancun - Adults Only - All-Inclusive](https://www.expedia.com/Cancun-Hotels-Live-Aqua-Beach-Resort-Cancun-All-Inclusive-Adults-Only.h1140762.Hotel-Information) - [Iberostar Selection Cancún - All Inclusive](https://www.expedia.com/Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689.Hotel-Information) - [Moon Palace Cancun - All-Inclusive](https://www.expedia.com/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) - [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.com/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) - [Flights to Benito Juárez](https://www.expedia.com/Destinations-In-Benito-Juarez.d553248635640645911.Flight-Destinations) - [Benito Juárez Vacations](https://www.expedia.com/Benito-Juarez.d553248635640645911.Destination-Travel-Guides) - [Car rentals near Benito Juárez](https://www.expedia.com/Destinations-In-Benito-Juarez.d553248635640645911.Car-Rental-Destinations) - [Benito Juárez Vacation Rentals](https://www.expedia.com/Destinations-In-Benito-Juarez.d553248635640645911.Vacation-Rental-Destinations) - [Things to do in Benito Juárez](https://www.expedia.com/Things-To-Do-In-Benito-Juarez.d553248635640645911.Travel-Guide-Activities)