Ratings based on 1,037 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
66% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.1 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from new jersey

the place was the worst we ever stayed

Posted Nov 19, 2015
Pros: not one thing.
Cons: evrerthing better customer service to people that are from other places
Location: the beach was nice but it rain most of the time we was there.
when we arrived we went to our room the room was smelling of mildow there wasent any electicaty in the room so we went to the front desk to let them know so the hotel cleck said to us that we had to see if they had another room so we sat in the lobby for two hours until lunch time the food was not that good at all so they finally got us a new room after two and a half hours so we got to the new room and it was just as bad as the frist room this room had bad bedding the curtin rods where rusted and while we where there it rain in the room there was water all over the floor and not only did it rain in our room the whole hotel had water leaking everywhere this place was the worst we have ever stayed the service was bad we did not feel welcome the staff was not friendy at all tawards us we felt so out of place at this hotel this was the worst vacation ever we would never ever got to this place or recommend any body to stay at this place not only because the hotel was falling apart but we dident feel welcomed there this was our anaverasary and it was so bad.
5 out of 5
for Everyone
by A verified traveler from Ciudad de mexico

Estancia agradable junto a la playa

Posted Nov 18, 2015
Pros: Su personal mu atento en todo momento.
Cons: Quizas su bufet un poco de mayor variación en cuanto a pescados, mariscos, productos del mar
Location: Se puede visitar las ruinas arqueologicas cercanas como Chi ce¿heitza, Cob{a, Tulum, playa Morelos, Xcaret...etc
Fui de viaje a esa ciudad por cuestiones profesionales que se llevo a cabo en el Moon Palace por la mañana, por lo que disfrute de las instalaciones del hotel, su personal muy atento en general, adquiri paquete todo pagado. la atención en los restauranes y en la cocteleria en el Bar, los eventos realizados para hacer participes a los presentes como hora de karaoke excelente. Me agrado mucho mi estancia en ese Hotel durante mi estancia. Si recomendaria a amistades y familiares para disfrutar de ese paradisiaco lugar. Atte Sr Fq
4 out of 5
for Everyone
by A verified traveler from minneapolis minnesota

Excellent place to relax

Posted Nov 8, 2015
Good place to relax and wonderful nightly entertainment. Good location to events and activities.
1 out of 5
by A verified traveler from fl

The hotel are in bad condition the air condition v

Posted Nov 7, 2015
The pepol in the restaurant are very goog attention the hotel are in bad condition no work the ac in the roons the activities for the night close too early and need mantenimient in all areas
3 out of 5
for Everyone
by A verified traveler

Hotel needs a little work. One elevator broken.

Posted Nov 5, 2015
Staff was nice and helpful. Entertainment staff did a nice job with what they had available during the day,at night time it was karaoke every night no live shows at all I was disappointed about that.
3 out of 5
for Everyone
by A verified traveler from Los Angeles

Nice budget hotel

Posted Oct 24, 2015
Pros: Staff is very friendly and go out of their way to help guest.
Cons: Outside appearance. Paint maybe make it look nicer.
Location: Location is south of the hotel zone so it is away from the busy touristy area so less traffic. Hop on the bus out front and your downtown in 10 min.
Nice hotel right on the beach with nice view of the beach. For the price it was what I expected. Clean rooms, friendly staff and the food in the all inclusive was more than I expected. The nights I was there it rained and there was water leaking in the lobby and some small water puddles but not in the room so that was fine for me. I would stay here again.
3 out of 5
by A verified traveler from las vegas

Not the best hotel in cancun

Posted Oct 20, 2015
The hotel is in a bad shape... The room was not clean and the towels were allways with stains. While was raining there were water coming from the floor in my room. Will not recommend it and sure note coming back!
2 out of 5
by A verified traveler from Bloomfield, MI

Do not book this one

Posted Oct 18, 2015
Pros: The people in the entertainment group tried to keep it alive during the day
Cons: Everything from amenities to beach front
Location: Take the bus and spend time somewhere else
Worst hotel I have been in Cancun area, started with NO AC at arrival, you had to have a fan blow all night in your room to somewhat cool off, the hotel needs New management and a lot of improvement.
1 out of 5
by A verified traveler from CHICAGO, IL


Posted Oct 13, 2015
Pros: Staff was very kind but you get that in any other hotel too. Mexican people are very nice people.
Cons: Remodel the whole hotel OR CLOSE IT DOWN
Hotel is in bad conditions at this time. I have stayed here in the past and never had a problem until my latest trip last week. None of the elevators were working. The pool was emptied for a whole week. Only two restaurants are open for all inclusive and is the same food every day. They don't clean the beach as they used too. They don't offer any shows, the only entertainment was karaoke for two hours each night. I do not recommend booking in this hotel.
4 out of 5
for Couples
by A verified traveler from Rio de Janeiro - BR

Localização, Atendimento e Acomodações

Posted Aug 25, 2015
Pros: Os funcionários que trabalham nos restaurantes, são muito atenciosos e educados.
Cons: O atendimento da recepção deveria melhor em muito, pois são um tanto apático, e não te informam realmente o que você precisa.
Location: Muito bem localizado. tudo pertinho! Exceto os parques é claro, pois são em outra localidade.
Não é lá um dos melhores hotéis que já ficamos, mas é agradável. Precisa melhorar algumas pequenas coisas nas acomodações.