Better than expected
Posted Jun 20, 2012
Just returned from a week at Cancun Palace with my wife and 4 kids (15, 12, 10, 8) and had a great time. They just finished the lobby bar but there is still some construction going on. It's not obtrusive and none of it affected our stay. Positives were the room (family deluxe, good size, clean, and reasonably quiet, the restaurants (Ciao was my favorite), the beach (clean and the waves great), the pool.
The entertainment was average but I wasn't expecting much. The Magician was very good, the fire show was just ok. The mama mia show was poor (lip synching mediocre dancers). I didn't bother with the elvis show or the mexican night.
My main negative was the transport company (Best Day), the guy at the hotel organizing the return shuttle was useless and didn't show up for multiple meeting times. eventually the hotel concierge sorted him out. The only other small negatives was pushing the time share at the check-in and exit and the whole resort credit thing which I thought was a waste of time.
Anyway, those are small negatives and didn't affect my experience in any way. Overall, I had a great time. The kids loved the beach and the pool. the food and accommodation were better than expected. I think it's a great spot for families looking for a relaxing vacation. The Hard Rock renovations look nice and none of the construction affected my stay. Five stars!