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Sun Palace Cancun - Adults Only - All-inclusive

4.5 star property
Adults-only luxury on the beach
VIP Access

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Sun Palace Cancun - Adults Only - All-inclusive

3 outdoor pools, sun loungers
Aerial view
Superior Two Bedroom Presidential Suite - Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board
Sundeck
View from room

Reviews

9.2

Wonderful

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • Breakfast included
    Breakfast includedBreakfast included
  • All inclusive
    All inclusiveAll inclusive
  • Hot Tub
    Hot TubHot Tub
  • Spa
    SpaSpa

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500
  • Popular LocationIberostar Cancun Golf Course1 min drive
  • Popular LocationDelfines Beach2 min drive
  • Popular LocationEl Rey Ruins4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive
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About the neighborhood

Cancun

Sun Palace Cancun - Adults Only - All-inclusive is located in Zona Hotelera, a neighborhood in Cancun, and is near theme parks and on the beach. Iberostar Cancun Golf Course and Aquaworld are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Ventura Park Cancun and Xoximilco. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park are also worth visiting. Scuba diving, snorkeling, and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
Visit our Cancun travel guideOpens in a new window

What's nearby

  • Iberostar Cancun Golf Course - 1 min drive
  • Delfines Beach - 2 min drive
  • El Rey Ruins - 4 min drive
  • Aquaworld - 5 min drive
  • Ventura Park Cancun - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • ‪Arena Sports Bar - ‬6 min walk
  • ‪La Hacienda Restaurant - ‬5 min drive
  • ‪Km 19.5 - ‬11 min walk
  • ‪Sun Palace - ‬1 min walk
  • ‪Soluna Bar - ‬5 min drive

About this property

Sun Palace Cancun - Adults Only - All-inclusive

Luxury all-inclusive property near La Isla Shopping Mall
Consider a stay at Sun Palace Cancun - Adults Only - All-inclusive and take advantage of free full breakfast, 2 poolside bars, and a swim-up bar. This property is a great place to bask in the sun with a white sand beach and sun loungers. Treat yourself to a body treatment, a facial, or a body scrub at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a terrace and shopping on site.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools with sun loungers and a swim-up bar
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • A gift shop, a 24-hour front desk, and smoke-free premises
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 247 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free stocked minibars and bathrobes. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Bathrooms with jetted tubs and free toiletries
  • Smart TVs with premium channels
  • Balconies, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aurora
  • Fuego
  • La Tratto
  • Thai

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi

Frequently asked questions

Does Sun Palace Cancun - Adults Only - All-inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Sun Palace Cancun - Adults Only - All-inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Sun Palace Cancun - Adults Only - All-inclusive on Aug 21, 2024 start from $354.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sun Palace Cancun - Adults Only - All-inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sun Palace Cancun - Adults Only - All-inclusive?

Self parking is free at this property.

What time is check-in at Sun Palace Cancun - Adults Only - All-inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Sun Palace Cancun - Adults Only - All-inclusive?

Check-out is at noon.

Does Sun Palace Cancun - Adults Only - All-inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 26 per person applies.

Are there all-inclusive benefits at Sun Palace Cancun - Adults Only - All-inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Sun Palace Cancun - Adults Only - All-inclusive located?

Nestled on the beach, this Zona Hotelera property is within 1 mi (2 km) of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, El Rey Ruins, and Iberostar Cancun Golf Course. Delfines Beach is 1.2 mi (2 km) away.

Sun Palace Cancun - Adults Only - All-inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 719 out of 1002 reviews" "
Rating 8 - Good. 185 out of 1002 reviews" "
Rating 6 - Okay. 59 out of 1002 reviews" "
Rating 4 - Poor. 19 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

FRANK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations but poor dining options.
Stayed 6 nights in Jul 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and love that it is all inclusive. Two things that need improvement are: the food and the push to buy something more. The food was average and is the reason I wouldn’t return to the Sun Palace. Also, the frequency at which the staff would ask becoming a member or purchasing some kind of deal was too much.
Stayed 4 nights in Jul 2024

10/10 Excellent

Morgan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If I could give Sun Palace more stars I would! It starts and ends with the staff. From the warm greeting on the day you check in through check out there was always a friendly face to answer questions and ensure your visit was perfect. The facility itself is very modern and every ocean view room is fantastic. Everything is clean and well kept. There's a phenomenal app for your phone that lets you do anything from restocking your refrigerator to making dinner reservations in any of the hotel restaurants. Speaking of which these restaurants are phenomenal! There are so many options with cuisines from around the world and there's pretty much an option to eat something no matter what time of day it may be. Our room was well stocked, the hot tub was perfect, balcony and view were outstanding. Being an all-inclusive adults only hotel meant there was a lot of alcohol available in and outside your room. The outdoor facilities are a step above and again I have to note that the staff is super attentive without being intrusive. You have a few smaller pools where things are quieter and then the main pool where a lot of the fun and action occurs. There is easy access to the beach with its pristine water though maybe only for the best swimmers to enter. Make sure you get up early at least one morning and see the dawn and sunrise over the ocean from the beach or your balcony. There's a lot more I could say but all of it would be positive. This is a can't miss hotel and we'll be back.
Stayed 5 nights in Jul 2024

10/10 Excellent

Kim, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t usually leave reviews but I read so many I thought I should contribute. We are early 50s looking for an adults only AI that isn’t a young 20 something party vibe but still fun. I have been to Cancun and Cozumel as well as Playa del Carmen all AIs. I have to say this is the nicest, cleanest, most updated resort I have been to. The food was excellent at all of the restaurants especially the Italian (Gabby was an excellent server) Thai, and Fuego although a bit warm because it’s all outside. The buffets were decent and my bf likes spicy and never added hot sauce to anything. The pools were busy but we always found chairs even if we went down after 11. The staff was always attentive. My only complaint was that the beach was very narrow and not swimmable. I have stayed at the top of the seven previously and am use to calmer waters. There was no high pressure pitches at any point although it was offered. The only reason I wouldn’t return is that I like to be in the ocean more.
Stayed 7 nights in Jul 2024

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and super clean..Great dining options!
Stayed 1 night in Jul 2024

10/10 Excellent

Yurii

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing vacation place. Everything was great except for the rocky beach.
Stayed 5 nights in Jul 2024

8/10 Good

Kayli Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all very good. Minor issues like jacuzzi tub cold water didnt have enough pressure to go into the tub and leaked all over the floor. We booked 1 hour of jet ski thru Concierge and ended up being only half hour but they comped us for it at the end. The tour of la blanc was awesome and we didnt feel too pressured to buy their membership. Definitely worth the credits they gave you. We used ours on massages, very good!
Stayed 5 nights in Jul 2024

8/10 Good

Robert Earle Gower

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. We would highly recommend
Stayed 4 nights in Jul 2024

10/10 Excellent

Nelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. The facilities was clean and the spa services was excellent.
Stayed 3 nights in Jul 2024

10/10 Excellent

Misty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and property was amazing! We caught the trail end of the hurricane. The staff sprung into action and took great care of all the guests, making us feel safe. We'll be back!!
Stayed 5 nights in Jul 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Mar 2024

8/10 Good

Chrystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a nice stay. It’s a small hotel with a small pool area. It was an older quiet crowd. The food was fairly decent. The breakfast buffet could have been better. Very clean and staff is very attentive. Be careful if they offer you credits for their presentation. Upon check out they tried to state we still owed for things we used our credits for and still ended up paying for some of it.
Stayed 4 nights in Jun 2024

10/10 Excellent

DAVID

Liked: Cleanliness
Stayed 5 nights in Jun 2024

2/10 Terrible

fares

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Jul 2024

10/10 Excellent

Christopher Glenn, MISSOURI CITY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every part of this resort was fantastic. It is a bit smaller than most others which was exactly what we were looking for. The restaurants were excellent and the spa was the best part. The only downside was the beach had lots of rocks which made it impossible to get in the water. Overall this was a favorite and we would go back again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional! Great service everywhere.
Stayed 4 nights in Jun 2024

10/10 Excellent

cody

Stayed 4 nights in Jun 2024

10/10 Excellent

Martyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Food great and staff are fantastic. Some maintenance work going on during our stay so not all areas fully open. We would use hotel again.
Stayed 6 nights in Jun 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

JESSE

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 6 nights in Jun 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2024

10/10 Excellent

Violet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and good service. Staffs are very nice and didnt try to sell you tour. But the food can be better.
Stayed 3 nights in Jun 2024

4/10 Poor

Brooke

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
The are too sales pushy to have you become a member and even if there is bad weather and you already signed up for a tour, they will still charge you and not refund you…. Two sells pitchy shady I will never ever set foot on Sun palaces property again.
Stayed 5 nights in Jun 2024

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place. Pools are amazing.
Stayed 5 nights in Jun 2024

General hotel information

Reasons to Book
Outdoor Pool & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5