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On the beach, sun loungers, beach towels, beach massages
2 outdoor pools, sun loungers
2 outdoor pools, sun loungers
2 outdoor pools, sun loungers

Guest reviews

3.8/5 Good
733 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air Conditioning
  • Spa

Map

Explore the area

Popular LocationTurtle Beach2 min walk
Popular LocationPuerto Cancun Marina Town Center2 min drive
Popular LocationLangosta Beach13 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)30 min drive

Choose dates to view prices

  • Standard Room

    Room amenities

    • 269 sq ft
    • Sleeps 3
    • 2 Double Beds OR 1 King Bed
    More detailsStandard Room
  • Junior Suite, 2 Bedrooms

    3.8/5 guest room rating

    Room amenities

    • 699 sq ft
    • Water view
    • Sleeps 5
    • 2 Double Beds and 1 King Bed
    More detailsJunior Suite, 2 Bedrooms
  • Family Suite (3 Bedrooms with dining room)

    4.2/5 guest room rating

    Room amenities

    • 1022 sq ft
    • Sleeps 8
    • 2 Double Beds and 1 King Bed
    More detailsFamily Suite (3 Bedrooms with dining room)
  • Superior Room, Ocean View

    4.1/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Double Beds
    More detailsSuperior Room, Ocean View

About this area

Cancun

Located in Cancun's Zona Hotelera neighborhood, Cancun Bay Resort - All Inclusive is next to a golf course and on the beach. Market 28 and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tortuga Beach and Turtle Beach. Traveling with kids? Don't miss Cancun Interactive Aquarium and Dolphin Discovery. Discover the area's water adventures with kayaking, snorkeling, and parasailing nearby, or enjoy the great outdoors with ecotours.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Turtle Beach - 2 min walk
  • Puerto Cancun Marina Town Center - 2 min drive
  • Tortuga Beach - 6 min drive
  • Plaza Las Americas - 9 min drive
  • Langosta Beach - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • El Faisan — 1 min walk
  • Sushi Bar — 1 min walk
Questions about this property?Find answers

About this property

Cancun Bay Resort - All Inclusive

Beachfront property with calming spa services
At Cancun Bay Resort - All Inclusive, hit the beach, dine onsite at El Faisan, or enjoy a drink at one of the property's 2 bars/lounges. All 132 rooms offer balconies or patios, minibars, and LCD TVs with cable channels. Guests will also find room service, free local calls, and laptop-compatible safes.
Cancun Bay Resort - All Inclusive offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

Guests under 18 years old are not allowed in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and local beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Follows industry sanitization guidelines of Safe Travels (WTTC - Global)
Sheets and towels are washed at 60°C/140°F or hotter
High-touch surfaces are cleaned and disinfected
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Guest rooms kept vacant for 48 hours between stays

Safety measures

Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Hand sanitizer provided
Masks available
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking
  • Limited parking spaces
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • All buffet meals, snacks, and local beverages included
  • 4 restaurants and 1 coffee shop/café
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Shopping
  • Spa services
  • Spa tub

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • Meeting rooms
  • Conference center (1970 square feet of space)

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massage - on the beach
  • Massage - sports

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower

Entertainment

  • Cable channels
  • LCD TV

Food and drink

  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from April 1 2020 to June 30 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 5 children stay free when using existing bedding
Rollaway/extra beds are not available

Property payment types

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.23 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: USD 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Minimum Spring Break check-in age is 18 years old.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.
  • The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property requires payment of the 1st night upon booking, with the full balance due at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa tub

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort
Cancun Bay Inclusive Inclusive
Cancun Bay Resort - All Inclusive Cancun
Cancun Bay Resort - All Inclusive All-inclusive property
Cancun Bay Resort - All Inclusive All-inclusive property Cancun

Frequently asked questions

Can I cancel my reservation for free at Cancun Bay Resort - All Inclusive and receive a full refund?
Yes, Cancun Bay Resort - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Cancun Bay Resort - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Cancun Bay Resort - All Inclusive?
As of Jul 8, 2020, prices found for a 1-night stay for 2 adults at Cancun Bay Resort - All Inclusive on Jul 9, 2020 start from $163, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking is free at this property.
What time is check-in at Cancun Bay Resort - All Inclusive?
Check-in is from 3:00 PM–noon.
What time is check-out at Cancun Bay Resort - All Inclusive?
Check-out is at noon. Late check-out is available for USD 10 (subject to availability).
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include volleyball, aerobics classes, water fitness classes, and more.
Where is this property located?
Located in Zona Hotelera, this beachfront property is next to a golf course and within 1 mi (2 km) of Las Perlas Beach, Turtle Beach, and Langosta Beach. Tortuga Beach and Cancun Golf Club at Pok Ta Pok are also within 3 mi (5 km).

Guest reviews

Overall score and ratings for Cancun Bay Resort - All Inclusive

3.8
5 - Excellent
262
4 - Good
216
3 - Okay
138
2 - Mediocre
61
1 - Poor
56
4.2
Cleanliness
4.2
Service and Staff
3.8
Amenities
3.8
Property condition

3/5

  • Liked: Cleanliness, property conditions & facilities
  • Disliked: Staff & service

It was clean. Nice area. Was able to get to activites easily.

Stayed 4 nights in Mar 2020

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 4 nights in Jun 2018

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    It was a beautiful property. The food and staff were great! The bartenders were pleasant and courteous. The only problem I saw was one night the cleaning person did not change the sheets on one bed. I pulled back the sheet to go to bed and it was dirty and soiled.

    Stayed 5 nights in Mar 2020

    2/5

      This traveler didn’t leave comments with their review
      Stayed 5 nights in Mar 2020

      1/5

      • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

      They did not have hot water in my room and i asked for more towels and never brought them so i decided to leave the hotel and go to another hotel

      Stayed 5 nights in Mar 2020