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Absolutely loved it! We will be back for sure!!! Everyone was sooooooooo nice ❤️
Had a great time went there to relax and enjoy myself and I was pampered each and every person there was pleasant at breakfast one morning I said oh I need to get up and get fruit and before I knew it I had a plate at the variety of fruit brought to me and put down in front of me.
Amazing hotel. The staff is so friendly, they make the stay incredible. Best resort I have been to.
Hotel was beautiful. Staff was amazing. Jj from breakfast was awesome and took great care of us. The bartenders were all friendly. Only thing was we went on a bachelor party, and this hotel is pretty much shut down by 10pm. So I would recommend to families, but younger crowds that like to party or ...
Love staying at all the Excellence properties. Never a bad experience.
My son is 4 years old and he is autistic, it was his first trip to the beach. I informed the hotel staff when we checked in, they really acomodated all his needs. Everything was great my son loved the kids area.
Best vacation, excellent food,lots of lounges with shade whatever time you want one, lots of things to do and see at the hotel. Very good entertainment. We were there a year ago, it was 10 times better, all the staff very helpful and it seemed every one enjoyed there job.
Excellent service, food, drinks. Everyone is so friendly. Beautiful well maintained beach and grounds. Rooms are clean and spacious.
Great facilities for relaxing by the beach, at the spa and enjoying meals at restaurants. The right mixture of fun with pool side music, parties and opportunities to explore Mexico.
All the staff was super nice. I have no problem With anything. I had a great view everything was close. The food was also good. I will definitely stay there again hopeing that I will have the pleasure to go back soon.
Very close to the beach and very close to all the shopping stores walking distance
The hotel staff was nothing but the best, we only had one bad enocounter with a member of the staff but I won’t let one bad apple ruin the bunch. The room was nice, clean, and elas expected. My only complaint for the room was it would only get to 22 deg C and I like it a bit colder. The food all ...
Nice hotel, with the beach right next to the pools
The hotel was very modern, plenty of beach and shade and amenities. The food selection was great. Plenty of entertainment, so if you want to stay in the resort you will be entertained. Only complaint I have which is personal preference was the bed, I found it uncomfortable to firm for me, my wife ...
The people are the real jewels in this crown. Genuinely warm & welcoming. Seem to really love their jobs & care about the guests. I've stayed in several resorts, but these guys are by far the best staff ever!
Amazing amenities, great food and drinks and best people you can find in Mexico. This was one of the best vacations I have had and mostly because of the staff at Secrets that made it into their mission to make everyone happy! Thank you to everyone who made my week special: Valeria and entire entertainment ...
This was our first trip to Cancun and we picked Grand Moon Palace because of the ratings. We agree with the positive ratings. The resort was beautiful and clean. The staff was very friendly and helpful. We will be going back the the Grand Moon Palace next year.
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