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On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers

Guest reviews

3.7/5 Good
222 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All inclusive
Air Conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationGaviota Azul Beach1 min walk
Popular LocationForum Beach3 min walk
Popular LocationCancun Convention Center6 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)23 min drive

Choose dates to view prices

  • Deluxe Double Room

    4.2/5 guest room rating

    Room amenities

    • 474 sq ft
    • Resort view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Double Room
  • Deluxe Room, 1 King Bed

    Room amenities

    • 474 sq ft
    • Resort view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Double Room, Partial Ocean View

    Room amenities

    • 474 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Double Room, Partial Ocean View
  • Deluxe Room, 1 King Bed, Partial Ocean View

    Room amenities

    • 474 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Partial Ocean View
  • Deluxe Ocean Front Double with Balcony

    Room amenities

    • 474 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Ocean Front Double with Balcony
  • Deluxe Ocean Front King with Balcony

    Room amenities

    • 474 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Ocean Front King with Balcony
  • Family Suite Ocean Front

    4.3/5 guest room rating

    Room amenities

    • 947 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Twin Sofa Bed
    More detailsFamily Suite Ocean Front
  • Honeymoon Suite Ocean Front

    Room amenities

    • 947 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsHoneymoon Suite Ocean Front
  • Altitude Suite Double

    Room amenities

    • 549 sq ft
    • Resort view
    • Sleeps 4
    • 2 Double Beds
    More detailsAltitude Suite Double
  • Altitude Suite King

    Room amenities

    • 549 sq ft
    • Resort view
    • Sleeps 2
    • 1 King Bed
    More detailsAltitude Suite King
  • Altitude Suite Ocean Front

    4.4/5 guest room rating

    Room amenities

    • 549 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsAltitude Suite Ocean Front
  • Altitude Corner Suite Partial Ocean View

    Room amenities

    • 603 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsAltitude Corner Suite Partial Ocean View
  • Altitude Corner Suite Ocean Front

    5/5 guest room rating

    Room amenities

    • 603 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsAltitude Corner Suite Ocean Front
  • Altitude Master Suite Ocean Front

    Room amenities

    • 1054 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed and 1 Twin Sofa Bed
    More detailsAltitude Master Suite Ocean Front
  • Presidential Suite Ocean Front

    Room amenities

    • 1895 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsPresidential Suite Ocean Front
  • Deluxe Family Partial Ocean View

    Room amenities

    • 947 sq ft
    • Partial ocean view
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsDeluxe Family Partial Ocean View
  • Altitude Family Suite Partial Ocean View

    Room amenities

    • 1097 sq ft
    • Partial ocean view
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsAltitude Family Suite Partial Ocean View
  • Deal of the Day Deluxe Room

    Room amenities

    • 474 sq ft
    • Resort view
    • Sleeps 4
    • 1 King Bed OR 2 Double Beds
    More detailsDeal of the Day Deluxe Room
  • Altitude Suite Double - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)

    Room amenities

    • 549 sq ft
    • Resort view
    • Sleeps 4
    • 2 Double Beds
    More detailsAltitude Suite Double - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)
  • Altitude Suite King - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)

    Room amenities

    • 549 sq ft
    • Resort view
    • Sleeps 2
    • 1 King Bed
    More detailsAltitude Suite King - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)
  • Altitude Suite Ocean Front - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)

    Room amenities

    • 549 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsAltitude Suite Ocean Front - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)
  • Deluxe Doble Ocean Front - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)

    Room amenities

    • 474 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Doble Ocean Front - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)
  • Deluxe King - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)

    Room amenities

    • 474 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe King - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)
  • Deluxe Doble - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)

    Room amenities

    • 474 sq ft
    • Resort view
    • Sleeps 4
    • 2 Double Beds
    More detailsDeluxe Doble - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)
  • Deluxe King - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)

    Room amenities

    • 474 sq ft
    • Resort view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe King - PLAN EUROPEO (ALIMENTOS NO INCLUIDOS)
  • Breakfast Plan Deluxe Room Double

    Room amenities

    • 474 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsBreakfast Plan Deluxe Room Double
  • Breakfast Plan Deluxe Room King

    Room amenities

    • 474 sq ft
    • Partial ocean view
    • Sleeps 2
    • 1 King Bed
    More detailsBreakfast Plan Deluxe Room King

About this area

Cancun

Located on the beach, Reflect Cancun Resort & Spa - Optional All Inclusive is in Cancun's Zona Hotelera neighborhood. La Isla Shopping Mall and Las Americas Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Tortuga Beach and Gaviota Azul Beach. Traveling with kids? Don't miss Cancun Interactive Aquarium and Aquaworld. With scuba diving, snorkeling, and water skiing nearby, you'll find plenty of adventures in the water.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 3 min walk
  • Cancun Convention Center - 6 min walk
  • Chac Mool Beach - 9 min walk
  • Cancun Golf Club at Pok Ta Pok - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • O — 1 min walk
  • Risotto — 1 min walk
Questions about this property?Find answers

About this property

Reflect Cancun Resort & Spa - Optional All Inclusive

Upscale resort on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Reflect Cancun Resort & Spa - Optional All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. All 395 rooms offer free WiFi, balconies, and LED TVs with cable channels. Hair dryers, laptop-compatible safes, and showers are among the other amenities that guests will find.
Reflect Cancun Resort & Spa - Optional All Inclusive offers 395 accommodations with laptop-compatible safes and bathrobes. Rooms open to balconies. LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

All inclusive details

All-inclusive room rates at Reflect Cancun Resort & Spa - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free valet parking

Food and drink

  • Buffet and à la carte meals, snacks, and beverages included
  • 5 restaurants and 1 coffee shop/café
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Playground
  • Shopping
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free cribs/infant beds
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Linens

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LED TV
  • Premium channels

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in from 3 PM - noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Reflect Krystal Grand Cancun All Inclusive Resort
Reflect Krystal Grand All Inclusive Resort
Reflect Krystal Grand Cancun All Inclusive
Reflect Krystal Grand Cancun All Inclusive
Reflect Krystal Grand All Inclusive All-inclusive property
Reflect Cancun Resort & Spa - All Inclusive Cancun
Reflect Krystal Grand All Inclusive
Reflect Krystal Grand Cancun - All Inclusive Cancun
Reflect Krystal Inclusive
Reflect Cancun Resort Spa
Relfect Cancun Resort Spa
Reflect Krystal Grand Cancun Optional All Inclusive
Reflect Cancun Resort & Spa - Optional All Inclusive Resort
Reflect Cancun Resort & Spa - Optional All Inclusive Cancun

Frequently asked questions

Can I cancel my reservation for free at Reflect Cancun Resort & Spa - Optional All Inclusive and receive a full refund?
Yes, Reflect Cancun Resort & Spa - Optional All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Reflect Cancun Resort & Spa - Optional All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this resort have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is this resort pet-friendly?
No, pets are not allowed at this property.
How much is parking at Reflect Cancun Resort & Spa - Optional All Inclusive?
Self parking and valet parking are free at this property.
What time is check-in at Reflect Cancun Resort & Spa - Optional All Inclusive?
Check-in is from 3 PM–noon. Late check-in is available during limited hours.
What time is check-out at this property?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Is this property all-inclusive?
Some rate plans available at this resort are all-inclusive.
Where is this property located?
Nestled on the beach, this Zona Hotelera resort is just steps from Delphinus Dreams and Gaviota Azul Beach. Cancun Convention Center and Forum Beach are also within 10 minutes.

Guest reviews

Overall score and ratings for Reflect Cancun Resort & Spa - Optional All Inclusive

3.7
5 - Excellent
73
4 - Good
74
3 - Okay
29
2 - Mediocre
23
1 - Poor
23
4.1
Cleanliness
3.9
Service and Staff
3.5
Amenities
3.8
Property condition

4/5 Good

    This traveler didn’t leave comments with their review
    Stayed 2 nights in Aug 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    It was great the only bad thing was the beach to much sargasso

    Stayed 4 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Beautiful property and beach, above average food and service. Definitely worth it to use the Altitude all-inclusive. Recommend the Corner Suite Ocean Front. The property is exactly like its web-site says. It's not built for 24/7 hard partying or spring breakers, but perfect for those who want to relax and enjoy food, drinks, and a great beach... the water is never more than three or four feet deep for at least a hundred yards out and as far down the beach as you can walk. Limited things to do on the resort, but good food and safe shopping is very close by, walking or by cab. Overall, exactly as advertised. Best staff and food I've had out of 4 big, nice results visited in Mexico. If you want to stay drunk and sleep 4 hours a night for a week, go somewhere else. If you're an adult, this is the place.

    Stayed 4 nights in Jul 2020

    3/5

    • Liked: Staff & service

    The hotel was average. Our stay was influenced by the covid-19 so the service was limited. The staff did their best and we appreciate that.

    Stayed 2 nights in Apr 2020

    5/5 Excellent

      This traveler didn’t leave comments with their review
      Stayed 4 nights in Mar 2020