Ratings based on 164 Verified Reviews

3.5 out of 5
70% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Calgary

Airport Shuttle -MAYBE......

Posted Nov 20, 2017
Pros: Clean rooms.
Cons: Availability of shuttle is problematic. Getting the Expedia rate was a huge hassle.
I chose this hotel because of the airport shuttle - we arrived Cape town at 10:30pm and were leaving at 10 am to catch a flight to Port Elizabeth. The website does indicate that it has "limited hours". When I called hotel before catching our outbound flight, they told me no shuttle for our arrival- so we took shared ride arranged by hotel. When we got to hotel after midnight, they told me the morning shuttle was already full - so getting to and from the hotel added $60! And you are not very close to the airport, it took about 15 minutes at midnight (not including stops for other passengers on the shared ride). On check in, my credit card was billed at double the rate arranged by Expedia - who had already billed me for the stay. I asked about the Expedia rate, but the gentleman at the desk couldn't help, and I desperately needed to go to bed after 12 hours on plane. I then called Expedia from my room and wasted over an hour of our 6 1/2 hours available for sleep to finally get a refund on room rate (make sure you have a cell phone that works when you get here!). Nobody offered any compensation for my cell phone minutes or lost sleep. When Expedia tried to call us on hotel phone to save my cell phone, they were told we were not answering - we were sitting beside the phone and it never rang! Hotel is clean and seems like a nice place - but all the aggravations were not worth the few dollars we saved by choosing the hotel!
4 out of 5
Recommended
for Families
by A verified traveler from BRASIL

NICE HTL NEAR TABLE MOUNTAIN AND CENTRE

Posted Nov 2, 2017
Pros: LOCATION
Cons: IMPROVE AIR CONDITIONING AND HAVE A OVEN
Location: EVERTHING IS ABOUT 3KM FROM THE HOTEL SO THE LOCATION IS GOOD
THE ROOM IS GOOD THE ONLY PROBLEM THERE IS NO OVEN
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Nice Hotel in District 6

Posted Sep 24, 2017
Pros: Location and excellent staff assistance.
Cons: Rooms need to be renovated.
Location: Easy route to Table Mountain and the Downtown waterfront area by complimentary shuttle.
Although the hotel is located away from downtown the complimentary shuttle service makes up for the distance. Stayed here for 8 nights and was very pleased with services by staff at the hotel. Both the front desk staff and the shuttle drivers were very helpful. The hotel offers complimentary shuttle service to the airport. Breakfast had a variety of menu items. Room was a bit dated but understand that renovation is ongoing.
2 out of 5
by A verified traveler from london

Basic

Posted Aug 16, 2017
The reception staff was very nice but we book a three bedroom and got a two which had to be sorted. They did not fix any of the repairs reported. I would not book this hotel again. The bar on premises was good as it was to remote from city centre to walk anywhere else.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 14, 2017 on Hotels
3 out of 5
by Dorothy

The friendly hotel

Posted May 4, 2017 on Hotels
Not the most convenient place to be but the staff made up for it by being so helpful
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice Hotel with central location

Posted Apr 20, 2017 on Orbitz
Friendly and helpful staff and full, delicious breakfast but room was old and had roach problem at night.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Good hotel close to city

Posted Apr 7, 2017
Pros: Quiet location but close to city,clean ,good meals
Location: Hotel is close to city but away from the noise and traffic
Clean hotel,good breakfast ,and very friendly and helpful staff. A handy shuttle service,especially for hotel pick up and drop off,the shuttle driver gave us a running commentary of places of interest.
3 out of 5
Recommended
for Everyone
by A verified traveler from johannesburg

Nice hotel in central location

Posted Mar 21, 2017
Noisy at times but a nice view over the city. Not good to go out at night since it is in an industrial area.
5 out of 5
by Tintswalo

clean and good breakfast

Posted Mar 20, 2017 on Hotels
Amazing stay. The place is great