Ratings based on 172 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from swaziland
Old motel in barren semi industrial wasteland.Posted Jan 9, 2018
Great staff compensate for the overall experience. Suite was clean , in dire need of modernisation. No furniture in lounge and tv didn't work. Reported 3 times no joy. Was offered a different unit but family decided wasn't for us so moved out on day 2 of 5. Could be improved with modernisation.
by A verified traveler
Not for WalkersPosted Jan 6, 2018
Cons: the location
Location: no walking allowed so not able to explore the surroundings. the business next to the hotel had strings of concertina wire surrounding it...
The quality of the rooms were slightly less than expected, but the location of the hotel was terrible. If we had a car, it would have been fine but we prefer to walk -- and usually walk 10-12 miles each day of vacation. The hotel is located in a terrible part of town and hotel staff advised us not to walk, in fact they said we cannot allow you to walk. This was deeply disappointing. The hotel staff were pleasant and no complaints about them.
by A verified traveler
Posted Jan 2, 2018
Booked 2 rooms. One room had 17 cockroaches. We were unable to change rooms because hotel was fully booked. Hotel also advertises pick-up from airport. No-one picked us up. Communication was not good either.
by A verified traveler from Jamaica, NY
It's an ok hotel for the pricePosted Nov 28, 2017
Pros: I like that fact it was very close to down town Capetown you could walk it if your up to it and the weather is just great.
Cons: Needs to upgrade the old furniture and appliances they make the rooms look outdated.
Location: From my balcony I had a beautiful night view of the skyline. The hotel is secured with a 24hr security guard so the premises is secure.
I was recommended this hotel via the rep from Expedia. It was cheap for the short time I was staying there So I really can't complain much because as they say, "you get what you pay for." The Expedia rep accidentally booked my dates wrong and for some reason with all my trip planning, I didn't catch the error. Well, we arrived Cape Town via the train and it was a very long commute but well worth it. We arrived at the station and called the hotel for pick up. well, we waited nearly and hour because it appears the Uber driver had other plans. After calling the hotel several times the Uber driver finally showed up. When we checked in I was told there were no reservation on file for us then I handed them my print out but it was booked for the wrong dates. Well, Mike at the front desk was very accommodating even managed to give us an upgrade. His mannerism and customer service far exceed what I normally experience. to sum this review all up, I really wanted to give this hotel at least 4 stars but as a business owner myself. I rarely get a full night sleep. There were times I was awoken out of my sleep with people yelling across the open court even heard loud music. I looked out and it appeared the occupants lived there. While being driven back to the airport, I asked the driver if people lived at the hotel and he told me they allocate rooms for students from the local university. If a good days rest and quiet is priority for you then I do not recommend this hotel.
by A verified traveler from Calgary
Airport Shuttle -MAYBE......Posted Nov 20, 2017
Pros: Clean rooms.
Cons: Availability of shuttle is problematic. Getting the Expedia rate was a huge hassle.
I chose this hotel because of the airport shuttle - we arrived Cape town at 10:30pm and were leaving at 10 am to catch a flight to Port Elizabeth. The website does indicate that it has "limited hours". When I called hotel before catching our outbound flight, they told me no shuttle for our arrival- so we took shared ride arranged by hotel. When we got to hotel after midnight, they told me the morning shuttle was already full - so getting to and from the hotel added $60! And you are not very close to the airport, it took about 15 minutes at midnight (not including stops for other passengers on the shared ride). On check in, my credit card was billed at double the rate arranged by Expedia - who had already billed me for the stay. I asked about the Expedia rate, but the gentleman at the desk couldn't help, and I desperately needed to go to bed after 12 hours on plane. I then called Expedia from my room and wasted over an hour of our 6 1/2 hours available for sleep to finally get a refund on room rate (make sure you have a cell phone that works when you get here!). Nobody offered any compensation for my cell phone minutes or lost sleep. When Expedia tried to call us on hotel phone to save my cell phone, they were told we were not answering - we were sitting beside the phone and it never rang! Hotel is clean and seems like a nice place - but all the aggravations were not worth the few dollars we saved by choosing the hotel!
for Familiesby A verified traveler from BRASIL
NICE HTL NEAR TABLE MOUNTAIN AND CENTREPosted Nov 2, 2017
Cons: IMPROVE AIR CONDITIONING AND HAVE A OVEN
Location: EVERTHING IS ABOUT 3KM FROM THE HOTEL SO THE LOCATION IS GOOD
THE ROOM IS GOOD THE ONLY PROBLEM THERE IS NO OVEN
for Everyoneby A verified traveler from seattle
Good location by the castlePosted Oct 5, 2017 on Orbitz
Pros: Room, staff and service Also, try the Pub for great service and cheap foodstuffs
Cons: Maintenance and new carpets.
Location: Near castle of good hope, rail station, CBD, waterfront, 20 minutes to airport. Located at base of Table Mountain.
While the hotel like most of South Africa needs some maintenance, the staff were great, rooms large with kitchen and balcony. Free breakfast had lots of choice. Best was free ride to airport.
for Everyoneby A verified traveler from Vancouver, Canada
Nice Hotel in District 6Posted Sep 24, 2017
Pros: Location and excellent staff assistance.
Cons: Rooms need to be renovated.
Location: Easy route to Table Mountain and the Downtown waterfront area by complimentary shuttle.
Although the hotel is located away from downtown the complimentary shuttle service makes up for the distance. Stayed here for 8 nights and was very pleased with services by staff at the hotel. Both the front desk staff and the shuttle drivers were very helpful. The hotel offers complimentary shuttle service to the airport. Breakfast had a variety of menu items. Room was a bit dated but understand that renovation is ongoing.
by A verified traveler
Complete Comfort and CarePosted Sep 14, 2017 on Hotels
Excellent staff and lovely convenient place to stay while visiting Cape Town.
by A verified traveler from london
BasicPosted Aug 16, 2017
The reception staff was very nice but we book a three bedroom and got a two which had to be sorted. They did not fix any of the repairs reported. I would not book this hotel again. The bar on premises was good as it was to remote from city centre to walk anywhere else.