Ratings based on 760 Verified Reviews

2.5 out of 5
35% of guests recommend
2.5 Room cleanliness
2.8 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from denver co

miss this place if at all possible

Posted Dec 8, 2017
Pros: nothing
Cons: too much to list
Location: denver tech center north light rai mall 2 restaurants
overall didaster room was dirty and no tv no coofeepot no toilet paper then i asked for a different room when i opened door ofd the new room there were 2 guys having sex on bed when i opened the door could of been an ugly situation had i not apologize quicly and politely.then the sink and tub were so dirty and the staff was very non professional it gets worsr but i think you get the picture never again
Comment from Hotel Management
Dec 10, 2017 by Hotel Management, Hotel Management
Thank you for your recent review regarding your stay with us. We apologize for our failure to address your concerns during your stay with us. We have discussed your comments with our department heads, and we are taking steps to improve our attention to guest concerns. Thank you for choosing our hotel and we hope you will visit us again and give us an opportunity to provide you with an excellent hotel experience. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Could not even find a clean room-left hotel!!

Posted Dec 7, 2017
Pros: Nothing
Cons: Everything!
Location: Location was nice
This was the worst hotel experience I have ever had! After getting our first room, which was dusty, still had trash, had nothing in the bathroom including a shower curtain. The picture was off the wall, the smoke detector was off the wall. We tried 4 rooms before we finally had enough and left the hotel. DO NOT STAY HERE!!!!
2 out of 5
by A verified traveler

Cheap hotel.

Posted Nov 20, 2017
Room was dirty, many things broken or in disrepair. Won't be staying at this hotel or chain again.
Comment from Hotel Management
Nov 22, 2017 by Hotel Management , Hotel Management
Thank you for your feedback. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Sterling, CO

Great location and walking distance to light rail

Posted Nov 17, 2017
Upon check in my room smelt bad. I believed it was the smell was marijuana so I asked for another room. The hotel clerk gave me another room. When I walked into the new room smelt the same as the other room. But now I knew what the smell was, pesticide to kill cockroaches or bedbugs. I confirmed that by the dead flies in my window seal that were victims of the recent fumigation. The room was dated and only 27 TV channels but no list of what channels were available. One towel and wash cloth in the bathroom and no plastic cup was in the bathroom to rinse out your mouth or get a drink of water. Also found the remains of fingernails that were lying on the ground against the wall. The refrigerator made a loud noise all night long.
Comment from Hotel Management
Nov 20, 2017 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Huntington Beach, CA

Latinsia deserves a raise!

Posted Nov 3, 2017
Latinsia at the front desk was there at the front desk and was super helpful and very patient with some guests who where pretty rude and difficult. Morning... she was there. Afternoon... she was there. Evening... she was there. That girl deserves a raise!!! As far as the room goes... the place is ok... you get what you pay for.
Comment from Hotel Management
Nov 5, 2017 by Hotel Management , Hotel Management
Jeff, thank you for your review. We are glad to know you were pleased with most aspects of our hotel, especially with the service provided by our staff. Your compliments will allow me to thank Latinsia for a job well done. We hope you will choose us again so we can serve you even better. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Denver, CO

Not worth the money

Posted Oct 28, 2017
Pros: Nothing
Cons: Everything
Bad odor in room, no clean towels - had to go to front desk to ask for a towel which ended up being stained with black ink or blood (not sure). The room had no utensils or anything that would allow us to use the kitchenette. The tub still had hair in it. There were no sheets on the bed and pillows were paper thin. No extra blankets, No extra pillows. This place was absolutely awful.
Comment from Hotel Management
Oct 30, 2017 by Hotel Management, Hotel Management
Brenda, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with our housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Worst experience I gave ever had start to finish

Posted Oct 22, 2017
I came in the location on the day of reservation around 12:00pm to see if I would be able to check into me room early. I had tried to call before arriving about 10 times and was not able to reach anyone at the front desk. I was put on hold for several minutes (10minutes +/-) for the majority of the attempts I mad to reach someone at the hotel and the other times I no one ever even answered the phone just rang on and on. Once I arrived at the hotel I sat in the lobby waiting for someone to come speak to me for about 45 minutes, during this time I saw an employee walk, to the what I am guessing is an office behind the front desk, and start talking to another employee and a toddler. but I was not helped or even acknowledged. I then called customer service and was told that they were in the back doing " departures" and if I want to use the phone and call them they would be happy to help. When someone finally came to the front desk she was rude and with a snarky tone said that the only room she had was a queen, which is not what my reservation was for, and that there would be a $20.00 early check in fee, which I had never been charged before when I have checked in early with an extended stay hotel before which I have checked in early with every one of my stays,but giving her the benefit of the doubt, maybe they other employees had waived the fee and that is not normally allowed, or what ever may have been the reasoning that I hadn't heard about this "early check-in" fee, had s
Comment from Hotel Management
Oct 24, 2017 by Hotel Management, Hotel Management
First of all, please accept our sincerest apologies for the behavior of our associates and for the inconvenience caused, and thank you for informing us of these situations. We can understand your disappointment and are sorry for the inconvenience you experienced. We provide thorough training for all our associates and will redouble our efforts. Counting on your kind generosity to accept our apology, we truly hope you will consider returning to our hotel so that we can provide a much better stay. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Oct 18, 2017
The hotel was not very clean, including a pair of panties hanging out in the bathroom. The linens did not smell clean. I would not suggest this hotel to anyone.
Comment from Hotel Management
Oct 20, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at our hotel. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
2 out of 5
by A verified traveler

This is an old hotel

Posted Oct 17, 2017
Pros: Water in the shower was hot
Cons: Everything. Old, dirty
This place is very worn. I am just going to say water was hot and the bed was flat. No housekeeping service. Refrigerator was louder than my car's engine.
Comment from Hotel Management
Oct 19, 2017 by Hotel Management, Hotel Management
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Sincerely, Hotel Management
1 out of 5
by A verified traveler from denver, co

Staff does not care and poor housekeeping

Posted Oct 16, 2017
Checked in to find the room unkept and not cleaned from the previous visitor, sheets rolled up on floor, dirty towels everywhere. Went to front desk and then switched rooms to one that was made but had no soap/shampoo, limited toilet paper, no towels. Then when we asked for towels, they had no extra clean ones on hand and we had to wait until the morning for towels. Website said complimentary breakfast, but went to front desk only for them to say they don't have the supplies and their shipment was coming in the next day. This hotel is clearly not well kept and have poor management/staff who gave attitude when we complained that rooms are dirty/ unkept/ unsupplied. Wish I could give 0 stars, would not recommend to anyone.
Comment from Hotel Management
Oct 18, 2017 by Hotel Management , Hotel Management
Lorraine, thank you for your review of your stay. We apologize for your disappointment with your recent stay at our hotel.  Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee.   We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals as well as providing each guest with professional customer service. We hope you will visit us again when you are in this area.    Sincerely, Hotel Management