Ratings based on 773 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Parking

Posted Nov 19, 2016
Pros: The room. The champagne greeting.
Location: Close to Southpark Mall and eateries.
I enjoyed my stay at the hotel. My only compaint was lack of parking. We parked in the garage. It was a long walk to the hotel.
4 out of 5
by A verified traveler from US

Posted Nov 2, 2016
It is good hotel but not not worth the money.
3 out of 5
by A verified traveler from Philadelphia

Hotel is in need of restoration.

Posted Oct 26, 2016
Pros: The location was convenient.
Cons: The room furnishings could have been better.
Location: Convenient for shopping.
Room was spacious, but poorly laid out. Bed was old and saggy with lumpy pillows.
3 out of 5
by A verified traveler

Very uncomfortable bed, my back is still hurting

Posted Oct 11, 2016
The hotel was clean, nice, pricey , pool was unavailable to use, room was not the one I requested
5 out of 5
by A verified traveler from New Jersey

Convenient location and easy access to several maj

Posted Sep 14, 2016
Pros: The staff always greeted you with a friendly hello
Location: Directly across the street from a major mall, but never a traffic problem to get in or out of the hotel due to traffic.
Very quiet hotel with ample parking and never a long wait for the elevator
2 out of 5
by A verified traveler from Columbia, MD

Disappointing

Posted Sep 14, 2016
The room service was brought in paper bags, not traditional room service. The one staffer was very annoyed she had to bring it to us. I would not stay here again!!! Just rude folks.
4 out of 5
by A verified traveler from Dallas

biz in CLT

Posted Sep 2, 2016 on Hotels
Good business hotel in walkable Southpark location.
4 out of 5
by Michael from Johns Creek GA

Impecable Amenities and a Good Central Location

Posted Aug 29, 2016 on Hotels
Had a great overnight stay for a Wedding while in Charlotte. Great central location that had good driving access to Uptown area and walking access to eateries that were within 2 or 3 Blocks of the hotel. The Hotel's Room Décor and the Interior Courtyard was impressive, and, both the Bar and Restaurant adjacent to the lobby were pretty cool. Breakfast was a little pricey, but very tasty. Only thing that could have made that part any better would have been a live Jazz Band on Sunday Morning, or, at least have "some" music being piped into the restaurant area.
5 out of 5
by Jeremiah

This traveler left a rating score only Posted Aug 29, 2016 on Hotels
5 out of 5
by A verified traveler

Awesome!!!!!

Posted Aug 22, 2016
Pros: Service, service, service.
Cons: N/A
Amazing hotel. The staff are the friendliest and best around. I would stay there again and again.