Ace Hotel Chicago

Photo gallery for Ace Hotel Chicago

Featured Image
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
Flat-screen TV
In-room safe, desk, laptop workspace, iron/ironing board

Overview of Ace Hotel Chicago

Ace Hotel Chicago

4 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
311 North Morgan Street, Chicago, IL, 60607

Explore the area

  • Popular LocationChicago Riverwalk19 min walk
  • Popular LocationUnited Center3 min drive
  • Popular LocationWillis Tower5 min drive
  • AirportChicago, IL (ORD-O'Hare Intl.)39 min drive

Choose dates to view prices

About this area

Chicago

Ace Hotel Chicago is located in Near West Side, a neighborhood in Chicago, and is in the entertainment district and near a metro station. Merchandise Mart and Chicago Cultural Center are notable landmarks, and travelers looking to shop may want to visit Michigan Avenue and Navy Pier. Field Museum of Natural History and John G. Shedd Aquarium are not to be missed.

What's nearby

  • Chicago Riverwalk - 19 min walk
  • United Center - 3 min drive
  • Art Institute of Chicago - 4 min drive
  • Willis Tower - 5 min drive
  • Millennium Park - 12 min drive

Getting around

  • Chicago Halsted Station - 4 min drive
  • Grand Station (Blue Line) - 9 min walk
  • Chicago O'Hare International Airport (ORD) - 39 min drive

Restaurants

  • Lovage — 1 min walk
  • Next — 2 min walk
  • Duck Duck Goat — 2 min walk
  • The Aviary — 3 min walk
  • La Sirena Clandestina — 3 min walk

About this property

Ace Hotel Chicago

4-star Chicago hotel in Near West Side, near Chicago Riverwalk
This smoke-free hotel features a 24-hour fitness center, a coffee shop/café, and a snack bar/deli. WiFi in public areas is free. Additionally, valet parking, coffee/tea in a common area, and concierge services are onsite. All 159 rooms offer free WiFi, flat-screen TVs, and hair dryers. Safes, showers, and ironing boards are among the other amenities that guests will find.
Ace Hotel Chicago offers 159 accommodations with safes and bathrobes. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 57 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • To-go breakfast available for a fee daily 7:00 AM–11:30 AM: USD 6-25 per person
  • 1 coffee shop/café
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Family friendly

  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Bathrobes
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Dogs welcome
2 per room (up to 25 lbs)
Service animals are exempt from fees

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 25 per person (approximately)
  • Valet parking fee: USD 57 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Parcel deliveries will be accepted only for guests in house or due to check-in within one week of package arrival. There is a package holding fee of 5 USD per package that will be added to your room charge.
Property Registration Number Hotel License

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ace Chicago
Hotel Ace Hotel Chicago Chicago
Chicago Ace Hotel Chicago Hotel
Hotel Ace Hotel Chicago
Ace Hotel Chicago Chicago
Ace Hotel
Ace
Ace Hotel Chicago Hotel
Ace Hotel Chicago Chicago
Ace Hotel Chicago Hotel Chicago

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 300 out of 418 reviews
5 - Excellent 72%
Rating 4 - Good. 84 out of 418 reviews
4 - Good 20%
Rating 3 - Okay. 25 out of 418 reviews
3 - Okay 6%
Rating 2 - Poor. 6 out of 418 reviews
2 - Poor 1%
Rating 1 - Terrible. 3 out of 418 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.3/5

Amenities

4.7/5

Property conditions & facilities

2/5 Poor

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Will not stay there again
Stayed 1 night in Oct 2021

3/5 Okay

Business traveler
This feels more like college dorm room than a hotel room. The lighting at the vanity is a single bulb, off to one side, terrible for putting yourself together. (hair/makeup) Very, very dark hallways. Dark lobby as well. I needed to ice an injury (totally unrelated to my stay!) and could not find an ice machine.
Stayed 1 night in Oct 2021

5/5 Excellent

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great hotel centrally located
Stayed 6 nights in Sep 2021

1/5 Terrible

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
staff were simply missing; took 15-20 minutes each time I went to the front desk, also when calling the operator the call was never answered. I had to retrieve my own valet parked car as no staff were available to retrieve the car. staff were polite just grossly understaffed - absolutely no management support.
Stayed 2 nights in Sep 2021

3/5 Okay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy from the outside. Internet inconsistent and unsecure. TV was internet based and very glitchy. Not able to watch a show.
Stayed 4 nights in Sep 2021