The location and character of the hotel was beautiful and met our expectations of a historic building operated by Hyatt.
However, we have stayed at Hyatt abroad and in Hawaii. Base on those visits, our dining and food expectations were much much higher. The breakfast was dried out with bread heals for “Texas Toast,” jerky vegan sausage patties, and steam table eggs. Packaged orange juice served in a the bottle - no glass. I’m not a foody or food snob, but expect a well prepared meal. We were told at checkin that Cindy’s was the go to restaurant and that guests would have preferential seating. We can wait, but we were unapologeticly told there wasn’t seating for guests. We were directed to the bar stools, or they would put us on a waiting list (at the top) but that they were fully booked and would not have a table.
Perhaps Hyatt has lowered its standards from the past, or COVID has changed the quality of food service. I rarely point out inconveniences, however, potential guests should know that the dining at the Chicago Athletic Association is not that of Hyatt in other hotels. While staff was gracious, friendly and very responsive within the hotel, the host and hostess at Cindy’s were less than helpful, friendly or courteous. I can recommend Gage next door and their sister Italian restaurant for great service, and great food.
