Hotel Okaan

Photo gallery for Hotel Okaan

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/Patio

Overview of Hotel Okaan

VIP Access

Hotel Okaan

3.5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
km 122 Carr Merida-Puerto Juarez, Chichen Itza, YUC, 97750

Explore the area

  • Popular LocationCenote Ik kil4 min drive
  • Popular LocationEl Caracol5 min drive
  • Popular LocationCourt of the Thousand Columns5 min drive
  • AirportChichen Itza, Yucatan (CZA-Chichen Itza Intl.)5 min drive

Choose dates to view prices

About this area

Chichen Itza

Located in Chichen Itza, Hotel Okaan is in a rural area. Pyramid of Kukulkan and Court of the Thousand Columns are notable landmarks, and the area's natural beauty can be seen at Cenote Ik kil.

What's nearby

  • Cenote Ik kil - 4 min drive
  • El Caracol - 5 min drive
  • Pyramid of Kukulkan - 5 min drive
  • Court of the Thousand Columns - 5 min drive
  • Pre-Hispanic City of Chichen-Itza - 6 min drive

Restaurants

  • Hotel Oka'an — 8 min walk
  • Restaurante Kasta Kan — 18 min walk
  • Temple of the Warriors — 5 min drive
  • Oxtun — 6 min drive
  • Restaurant-Bar "Pueblo Maya" — 7 min drive

Getting around

  • Manuel Crescencio Rejon Intl. Airport (MID) - 105 min drive

About this property

Hotel Okaan

3.5-star hotel in a rural location
Hotel Okaan provides amenities like free continental breakfast and free WiFi. Treat yourself to a body treatment, a massage, or a body scrub at the onsite spa. Be sure to enjoy pool views at the onsite restaurant.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • A pool, a rooftop terrace, and a 24-hour front desk
  • Tour/ticket assistance, a front desk safe, and concierge services
  • Guest reviews say great things about the dining options and location
Room features
All guestrooms at Hotel Okaan boast comforts such as air conditioning, as well as amenities like free WiFi and minibars.
Other amenities include:
  • Bathrooms with rainfall showers
  • Balconies, ceiling fans, and daily housekeeping

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7 AM–10 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar/lounge
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Mud bath
  • Spa open select days

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Rainfall showerhead
  • Shower

Food and drink

  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 200.00

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: MXN 200.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7 AM to 10 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Property is also known as

Hotel Okaan
Hotel Okaan Piste
Okaan
Okaan Piste
Hotel Okaan Chichen Itza
Okaan Chichen Itza
Hotel Okaan Hotel
Hotel Okaan Chichen Itza
Hotel Okaan Hotel Chichen Itza

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 316 out of 519 reviews
5 - Excellent 61%
Rating 4 - Good. 134 out of 519 reviews
4 - Good 26%
Rating 3 - Okay. 43 out of 519 reviews
3 - Okay 8%
Rating 2 - Poor. 13 out of 519 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 519 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

2/5 Poor

Traveled with family and small children
Disliked: Property conditions & facilities
It is very closed from Chichen itza. The hotel doesn't count with wifi or Tv. The cellphone reception was terrible. The air conditioning was moldy and dripping water all over the floor. The toilet was clogged and when flushed sewage water will come out of the side. The staff seemed spaced out and were not very helpful.
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I first booked this property reading other reviews and when i got there, driving through the dirt road to get there, I was both wowed and nervous. I shortly after fell in love with the feel of being detached in the forest . It was a beautiful , full service hotel. Secuirty gaurd was friendly and felt comfortable going in and out of the dirt road after the initial first shock . The food does take time to get at the restaurant but i can say it was all delicious and worth it . Its 1 minute from the famous cenote once reaching the main road and 10 min total to chichen itza . We didnt enjoy the pool but all the grounds is well maintained and if you have a good amount people , i didnt know, they will start a huge bon fire for you ! I wish i knew but i will be back soon .
Stayed 1 night in Nov 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness
I found a tarantula in my room, and the ac didn’t work
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi estancia fue muy buena!
Stayed 2 nights in May 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Okaan! The ambience was absolutely unbeatable— so beautiful to be out in the jungle! Staff are very kind and the food was delicious! The lookout, which is located at the top of the main building, allows you to oversee the top of the jungle canopy for as far as the eye can see. This alone would have made our stay worth it— absolutely gorgeous. We would recommend this to anyone, especially if you’re looking for a more remote stay.
Stayed 2 nights in May 2021