Posted Jun 1, 2015
They claimed to have no reservation for us, blaming it on Expedia for the lost reservation. They made the same excuse to others. They was only one person on staff. He was rude, both to us, someone on the phone, and to others in line. He handed the keys to the lady in front of us, who had obviously been waiting a long time. She asked how to get to her room and he said was "It's on the 3rd floor". She proceeded to carrying her things up the stairway in the lobby. When we went to our room we saw the elevator in the hall he had not told her about. The room was a handicapped room which we neither needed nor requested. It had no tub, which we wanted and were not asked if it would be acceptable. The hallway to the room needed vacuuming, the carpet in the room was stained in several places. The room had an unpleasant odor. Continental breakfast was included and opened at 7:00 AM. We arrived a few minutes after 7 and found a few sweet rolls in the case and a couple of bagels. The juice service was out of order. The cereal dispenser (4 bins) had the same cereal (Rice Krispies) in every one. The counter was not clean, there was a half empty cup of cold coffee, and a half full pot of cold coffee. We left. They request turning in the key and check out, but there was no one at the desk and the adjoining office was dark. We called out several time but no response. Another lady attempting to check out pounded on the office door and a man came out rubbing his eyes.