海关大楼艺术与历史博物馆

When I checked in at the property, they offer me a upgrade for $75 for a ocean view that really lured me in because I wanted the best of the best I was spending time with a special person, but they didn’t tell me that it wasn’t a flat $75 upgrade which I found out later. It was $75 a night and they told me that utilities was $1000 which one their website said there was $300 paid at the hotel so they use my thousand dollars to pay for the $75 a night upgrade was wasn’t explained to me they made it seem like I was gonna get the thousand dollars back -$75 for the upgrade so they pretty much suckered me in to a upgrade deal that didn’t benefit me, but benefited the resort and when I made phone calls to acquired about it, I was told that it is what it is and if I reached out to management, they were gonna tell me the exact same thing was I didn’t appreciate it so I’m still trying to contact management, which is no contact number available and if you ask me personally, and I travel a lot, I would never recommend this hotel to anyone honestly goes a long way

Property was everything as described, clean, in the heart of the excitement that is Key West Pool was refreshing and close to tiki bar and local entertainment. The room was spacious, clean and comfy beds. There were issues and there was really no staff to address. Most impactive was the fire alarm. First started going off rang for a min or two, then reset. Happened a dozen times, each causing us to avoid sleep, leave room to make sure nothing was wrong. It wasn't. Then around 10 PM it went off and would not stop. Tried to call office, but nobody there after 6pm. Freaking insane, no emergency contact, maintenance number, nothing. We sent email in hopes it w May have been monitored... nope. Been 2 days and heard nothing back at all. Found the bartender at on site tici bar and though he abd is barback wete busy they found a ladder, called someone who told them to remove the devise. Eureka after almost 3 hours problem solved. Safety device removed and left peace and quite, perhaps fo fire warning, buy fine Also internet and this TV / entertainment no work. No maintenance, no visible router to reboot, be gave up and ended the insanity Maintenance guy was at the door early morning to properly troubleshoot or replace fire annunciator We only were booked for a night so when we checked out in morning front desk girl simply apologized and was actually sort of blowing us off as she was leaving the desk empty the service a near $600 o/n should offer

Absolutely love this place. Visited here last year and will plan again to be back soon. Very welcoming and is just beautiful. I can’t say enough about everyone that works there. Always a fantastic time,