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Pool
Pillowtop beds, desk, iron/ironing board
Flat-screen TV
Pillowtop beds, desk, iron/ironing board

Guest reviews

3.5/5 Good
989 reviews
Guests rated this property 3.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet Friendly
  • Air Conditioning
  • Kitchen
  • Business Services

Map

Explore the area

Popular LocationPump It Up5 min drive
Popular LocationValley West Mall5 min drive
Popular LocationLiving History Farms10 min drive
AirportDes Moines, IA (DSM-Des Moines Intl.)20 min drive

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    About this area

    Clive

    Located in Clive, Sterling Hotel and Suites is in a shopping district. Hoyt Sherman Place and Living History Farms are cultural highlights, and some of the area's attractions include Iowa State Fairgrounds and Blank Park Zoo. Looking to enjoy an event or a game while in town? See what's happening at Wells Fargo Arena or Buccaneer Arena. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.

    Visit our Clive travel guide
    Map
    Popular Location

    What's nearby

    • Pump It Up - 5 min drive
    • Valley West Mall - 5 min drive
    • West Glen Town Center - 7 min drive
    • Living History Farms - 10 min drive
    • Jordan Creek Town Center - 11 min drive

    Getting around

    • Des Moines Intl. Airport (DSM) - 20 min drive

    Restaurants

    • Chili's - 2 min walk
    • KFC - 2 min walk
    • Applebee’s Neighborhood Grill & Bar - 2 min walk
    • Mi Mexico - 3 min walk
    • Bakers Square - 3 min walk

    About this property

    Sterling Hotel and Suites

    Suburban hotel with business center and 24-hour front desk
    This smoke-free hotel features coffee/tea in a common area, a business center, and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. All 112 rooms feature kitchens with refrigerators, stovetops, microwaves, and dishwashers. Pillowtop beds and sitting areas are standard, as are flat-screen TVs with cable channels. Housekeeping is available on request.
    Sterling Hotel and Suites offers 112 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

    Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

    The recreational activities listed below are available either on site or nearby; fees may apply.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property

    Social distancing

    Social distancing measures in place
    Guest rooms kept vacant for 24 hours between stays
    Protective shields in place at main contact areas

    Safety measures

    Personal protective equipment worn by staff
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Free nearby parking

    Food and drink

    • Coffee/tea in common area(s)

    Family friendly

    • Dry cleaning service
    • Full-sized refrigerator
    • Kitchen
    • Laundry facilities
    • Microwave

    Conveniences

    • ATM/banking services
    • No elevators

    Guest services

    • 24-hour front desk
    • Dry cleaning service
    • Housekeeping (on request)
    • Laundry facilities
    • Luggage storage

    Languages spoken

    • English
    • Spanish

    Business services

    • Business center
    • Computer station
    • Meeting rooms
    • Conference space

    Outdoors

    • Garden

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • Assistive listening devices available
    • Braille signage
    • In-room accessibility
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel

    More

    • Fireplace in lobby
    • Smoke-free property
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Heating (climate-controlled)
    • Pillow-top mattress

    Bathroom

    • Free toiletries
    • Hair dryer
    • Shower/tub combination

    Entertainment

    • Cable channels
    • Flat-screen TV
    • Premium channels

    Food and drink

    • Coffee/tea maker
    • Cookware/dishes/utensils
    • Dishwasher
    • Kitchen
    • Microwave
    • Refrigerator
    • Stovetop

    More

    • Access via exterior corridors
    • Desk
    • Free local calls
    • Iron/ironing board
    • Phone
    • Separate sitting area

    Policies

    Check-in

    Check-in from 3:00 PM - 2:00 AM
    Early check-in subject to availability
    Late check-in subject to availability
    Minimum check-in age - 21

    Check-out

    Check-out before 11 AM
    Late check-out subject to availability

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    Pets allowed for an extra charge of USD 20.00 per pet (varies based on length of stay), plus a deposit of USD 75 per stay
    Dogs and cats only
    2 per room (up to 100 lbs)
    Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

    Children and extra beds

    Children are welcome
    Kids stay free! Up to 2 children stay free when using existing bedding
    Rollaway/extra beds are not available

    Property payment types

    American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • Deposit: USD 40.00 per stay

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Pet deposit: USD 75 per stay
    • Pet fee: USD 20.00 per pet (varies based on length of stay)
    • Early check-in fee: USD 20.00 (subject to availability)
    • Late check-out fee: USD 20 (subject to availability)
    • Weekly housekeeping provided; additional cleaning fee: USD 0

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy.
    Government-issued photo identification and a credit card may be required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
    • This property advises that enhanced cleaning and guest safety measures are currently in place.
    • Disinfectant is used to clean the property.
    • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas.
    • Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
    • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    We should mention

    This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
    Only registered guests are allowed in the guestrooms
    The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
    Alcohol is not served at this property

    Property is also known as

    Sterling Clive
    Sterling Hotel Clive
    Sterling Hotel
    Chase Hotel Clive
    Chase Hotel Des Moines
    Sterling And Suites Clive
    Sterling Hotel and Suites Hotel
    Sterling Hotel and Suites Clive
    Sterling Hotel and Suites Hotel Clive

    Frequently asked questions

    Can I cancel my reservation for free at Sterling Hotel and Suites and receive a full refund?
    Yes, Sterling Hotel and Suites offers free cancellation on select room rates, because flexibility matters! Please refer to Sterling Hotel and Suites cancellation policy on our site for more details about any exclusions or requirements.
    Is Sterling Hotel and Suites pet-friendly?
    Yes, this hotel allows cats and dogs (limit 2 per room) with a maximum weight of up to 100 lbs per pet. There's a deposit of USD 75 per stay and a fee of USD 20.00 per pet, per night.
    How much is parking at this property?
    Self parking is free at this property; nearby parking is also free.
    What time is check-in at this property?
    Check-in is from 3:00 PM–2:00 AM. Early check-in is available for a fee of USD 20.00 (subject to availability). Late check-in is available during limited hours.
    What time is check-out at this hotel?
    Check-out is at 11 AM. Late check-out is available for USD 20 (subject to availability).
    Where is this hotel located?
    Situated in a shopping district, this hotel is within 2 mi (3 km) of Clive Aquatic Center, Living History Farms, and Valley West Mall. Mercy Medical Center West Lakes and UnityPoint Health - Methodist West Hospital are also within 2 mi (3 km).

    Guest reviews

    Overall score and ratings for Sterling Hotel and Suites

    3.5
    5 - Excellent
    250
    4 - Good
    310
    3 - Okay
    205
    2 - Mediocre
    119
    1 - Poor
    105
    3.4
    Cleanliness
    3.8
    Service and Staff
    3.7
    Amenities
    3.3
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service

    Stayed 1 night in Jun 2020

    1/5

    • Liked: Cleanliness
    • Disliked: Staff & service

    Stole my money stating they found ashes in the room and no one ever smoked anything

    Stayed 1 night in May 2020

    2/5

    • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

    It was infectious with ants and i topd the front desk, they did nothing about it. I told them the ants were in the bed when i woke up

    Stayed 1 night in Jun 2020

    1/5

      This traveler didn’t leave comments with their review
      Stayed 1 night in May 2020

      1/5

        This traveler didn’t leave comments with their review
        Stayed 1 night in Apr 2020