Hostile and punitive
Posted Aug 26, 2016
I booked this hotel because I thought the innkeepers were nice and I like to support local businesses. Unfortunately I was wrong. They really hate kids, like H-A-T-E to the extent their behavior will bring a child in their presence to tears. I didn't catch that the "adults only" rule (which I honestly wasn't aware of upon booking) meant that dogmatic draconian measures (such as withholding breakfast and being hostile and unpleasant to paying, polite, and quiet guests) was the way to deal with that misunderstanding. The other guests for whom this policy is meant to protect, only got to see how horrible the innkeepers could be. I now get the dubious honor of blacklisting the B&B, as well as the attached brewery I frequented, for all who think that reason, friendliness and professionalism are a way to run a business, because It's apparent the innkeepers would rather follow rules blindly and make paying guests feel unwelcome than work out issues amicably.