Essington Chalets

"You know you're in for an adventure when you go to check in and the front desk person is behind a very thick glass. I ended up needing to stay 2 nights so booked a second night through Expedia (as was the first night). Fairly late on the first night it got cold and I tried to adjust the heat - nothing happened and definitely no heat. Came to find out when I went to the desk to get my key adjusted for the 3nd night the "gentleman" (I'm using the term very loosely) that original checked me in made a key but hadn't checked the room in under their system, this the HVAC didn't work properly. Back to the staff - they guy that first checked me in could barely be bothered. Not friendly at all. The one positive - the key for me in the room. The lady that extended my stay was helpful and kind and I mentioned the heat issue to her and someone showed up minutes later to look at it. He adjusted the thermostat on the wall which now was lit up and said it was working. I noted that previous nothing I did made any change and no light came on to be able to see it clearly. So the only reason this isn't a 2 star review is she heard there was an issue and sent someone quickly to address it "

"Room was clean. Hallway smelled like pot too much. Staff was friendly and great overall."

"Front desk staff was fantastic. Check in was smooth. Breakfast was mediocre for cost, lesson learned."

"Good service"

"Parking was a big issue and expensive"

"Toilet unflushed on arrival"

"Parking in garage"

"Good for the money "

"Breakfast buffet ok. Dinner overpriced - microwaved. No real room service. Contact w front desk not possible by phone- got unreturned voicemail. No cash in hotel (for tips). ATM not working. Staff in restaurant very nice and attentive. But front desk was incompetent and unresponsive. Quite disappointed. "