Posted Oct 13, 2016
Unexpectedly there was no lift to the hotel on the second floor, which was difficult to negotiate with heavy luggage. The front of house was basically unfriendly, and any advice about local knowledge, eg. advice about restaurants, was given to us grudgingly. Breakfast was adequate, but there was no friendliness and the atmosphere was quite bleak. Probably the biggest issue for us was that the hotel had changed its name from the time we booked online. We did not receive any emails advising us of the is advance, so we were mystified at the situation. We were left standing on the street in the rain not knowing what to do, and as we do not speak any Italian, it was very concerning for us. The new name of the hotel was on the street signage, and when we initially tried to ring for assistance there was no answer. Fortunately my husband persisted and we were admitted to the outer ground-level. This was when we discovered that we had to climb all the stairs with our luggage. The front of house just dismissed the problem of signage without any apology etc. We also asked the front of house to call for a taxi on the morning of our departure, which was done, but with a very poor attitude and did not explain clearly where we were to meet the taxi.