Ratings based on 998 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 23, 2017
Wonderful hotel, helpful staff and great rooms and service.
5 out of 5
Recommended
for Everyone
by A verified traveler from windsor, on

great location

Posted Mar 19, 2017
We arrived much earlier than expected and were pleasantly surprised that we were allowed to check in. Parked our car and explored the underground network. I would not hesitate to stay at this hotel in the future.
Comment from Hotel Management
Mar 20, 2017 by Sebastian B, Hotel Management
Greetings, I am happy to hear that our staff was able to accommodate your early check in request and provide you with a pleasant stay. We hope to see you again when your travels bring you back to Hamilton.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Convenient close to everything.

Posted Mar 12, 2017
It was just a quick overnight stay with family. Everything was great and we all enjoyed the facilities.
Comment from Hotel Management
Mar 14, 2017 by Sebastian Bilodeau, Hotel Management
Greetings Sheri, Thank you for your positive feedback about hotel, we are happy to hear your stay was great and we hope to see you the next time you stay in Hamilton.
5 out of 5
Recommended
for Everyone
by A verified traveler from I

Maroon 5 concert

Posted Mar 4, 2017
Awesome! Except for the loud guests next door! All staff are FABULOUS!! Especially front desk (Bela & Lena). Club Lounge hostess (can't remember her name) soooo lovely and helpful! Beds are incredibly comfortable! Location is convenient for concert, convention center! The Anchor restaurant next door is a MUST!
Comment from Hotel Management
Mar 5, 2017 by Sebastian B, Hotel Management
Greetings Laura, Thank you for your positive feedback about our hotel, we are very happy to hear that our staff made your stay wonderful. We would be happy to see you again the next time you visit Hamilton.
3 out of 5
Recommended
for Everyone
by A verified traveler

location

Posted Feb 23, 2017
Pros: the beds were comfortable
Cons: more security in some places
Location: location was good, didn't do too much nearby as too many street people close by, was afraid to go out
I like the hotel because it was located close to the underground shopping, but I feel some places needed better security, i.e. pool, main entrance.
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel close to CORE and theatre venues

Posted Feb 18, 2017
Hotel staff were great at checkin and helpful to find a place we wanted to eat Room was good. No fridge-too bad... beds super comfy. Bathroom not totally clean Great being so close to the concert we went to see !! Parking was easy. Too bad it wasn't included in the cost of the room Overall a good stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 9, 2017
Only problem was noise in hallways. Young people were running around. Staff came when called but noise continued later. Also, no vending machines meant standing in line to buy juice etc. I did not appreciate that.
Comment from Hotel Management
Feb 11, 2017 by Jules, Hotel Management
Greetings, Thank you for sharing your feedback in regards to your recent stay. We sincerely apologize that we were unable to control the noise in your area to your satisfaction. We are currently reviewing our process and policies to better serve guest like yourself. We will also share your concerns with our update to the vending area and move to a lobby pantry only service. We hope to have the opportunity to correct your past impressions and exceed your expectations on a future visit. Regards, Julianny Contreras Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Would definitely stay again ! Very convenient 😊.

Posted Feb 6, 2017
We had a great stay , Staff was very friendly, It was very convenient location to shopping and restaurants you don't even have to go outside on bad weather the shopping is all inside with a mini mall attached . I would recommend it to family and friends.
Comment from Hotel Management
Feb 11, 2017 by Jules, Hotel Management
Greetings, We are delighted to hear that you enjoyed your stay with us! We're very glad you were able to take advantage of the proximity and convenient downtown location. Thank you for sharing your feedback with us, we hope to welcome you back in the near future! Regards, Julianny Contreras Assistant Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2017
Very nice experience. Friendly staff, nice room. Convenient location.
Comment from Hotel Management
Feb 5, 2017 by Jules , Hotel Management
Greetings, Thank you for the kind review. We are pleased to hear that you enjoyed your visit with us. We hope to welcome you back in the future! Regards, Julianny Contreras Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. My family enjoyed our stay!

Posted Jan 29, 2017
We were in town for a hockey game and enjoyed our time spent at the hotel. Will come back soon!
Comment from Hotel Management
Feb 5, 2017 by Jules, Hotel Management
Greetings, Thank you for sharing your experience. We are happy to hear that you had a pleasant stay. We look forward to welcoming you back! Julianny Contreras Assistant Front Office Manager