Ratings based on 1,007 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from northern Ontario

Concert next door

Posted Apr 19, 2017
Went to a concert next door at the first energy centre (Copps Coliseum). Hotel is right next door. Excellent convenient location. Indoor shopping mall right off the hotel lobby. Reasonable on site parking. Close to major highways. Noon checkout nice
Comment from Hotel Management
Apr 21, 2017 by Sebastian B, Hotel Management
Greetings, Thank for your positive feedback regarding our hotel. We are glad you were pleased with our hotel and it's location to the concert. We hope to see you again the next time you choose to come to Hamilton.
1 out of 5
by A verified traveler from Hamilton

Posted Apr 19, 2017
Pros: Nothing
Cons: Be honest and hold my reservation next time and don't charge me for a Deluxe King when I got a Reg. King room
I reserved a Deluxe King room and when I got there they told me that 1) the hotel was fully booked and the room I reserved on line had a "toilet flushing" problem.......??? I have stayed in enough hotels that when they tell you that it means they gave your room away. Their first mistake was telling me they were fully booked followed by "room has a toilet flush problem" Just be honest with me and tell me you gave my room away because I checked in at 8 pm and you didn't think I was coming. BRUTAL
Comment from Hotel Management
Apr 21, 2017 by Sebastian B, Hotel Management
Greetings, We are sorry to hear about your stay with the hotel. When you have time we would like you to contact us so we can follow up with your stay. Thanks,
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Great stay during conference

Posted Apr 9, 2017
Pros: The food at the restaurant was excellent.
Cons: The desserts were over-priced for the very small portions.
Location: Connected to the Jackson Square Mall, which includes a variety of restaurants. Along bus routes
Stayed here for a conference. Great hotel in convenient location along bus route and in walking distance of a variety of restaurants, shopping, etc.
Comment from Hotel Management
Apr 15, 2017 by Sebastian B, Hotel Management
Greetings Amanda, Thank you for your kind feedback regarding our restaurant and hotel. We are happy to hear our location was convenient for your needs. Warm regards, Sebastian Bilodeau
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2017
Great staff, very helpful with any concerns. Smooth check-in and check-out. Room was clean but noisy, could hear neighbor's entire conversation. Hotel was at full capacity with only 2 working elevators, and no stairway access from the lobby, which made for very long elevator waits at times.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
Wonderful experience!!!! Would definitely stay here again . Everything is i. Walking distance, very friendly people
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 23, 2017
Wonderful hotel, helpful staff and great rooms and service.
5 out of 5
Recommended
for Everyone
by A verified traveler from windsor, on

great location

Posted Mar 19, 2017
We arrived much earlier than expected and were pleasantly surprised that we were allowed to check in. Parked our car and explored the underground network. I would not hesitate to stay at this hotel in the future.
Comment from Hotel Management
Mar 20, 2017 by Sebastian B, Hotel Management
Greetings, I am happy to hear that our staff was able to accommodate your early check in request and provide you with a pleasant stay. We hope to see you again when your travels bring you back to Hamilton.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Convenient close to everything.

Posted Mar 12, 2017
It was just a quick overnight stay with family. Everything was great and we all enjoyed the facilities.
Comment from Hotel Management
Mar 14, 2017 by Sebastian Bilodeau, Hotel Management
Greetings Sheri, Thank you for your positive feedback about hotel, we are happy to hear your stay was great and we hope to see you the next time you stay in Hamilton.
5 out of 5
Recommended
for Everyone
by A verified traveler from I

Maroon 5 concert

Posted Mar 4, 2017
Awesome! Except for the loud guests next door! All staff are FABULOUS!! Especially front desk (Bela & Lena). Club Lounge hostess (can't remember her name) soooo lovely and helpful! Beds are incredibly comfortable! Location is convenient for concert, convention center! The Anchor restaurant next door is a MUST!
Comment from Hotel Management
Mar 5, 2017 by Sebastian B, Hotel Management
Greetings Laura, Thank you for your positive feedback about our hotel, we are very happy to hear that our staff made your stay wonderful. We would be happy to see you again the next time you visit Hamilton.
3 out of 5
Recommended
for Everyone
by A verified traveler

location

Posted Feb 23, 2017
Pros: the beds were comfortable
Cons: more security in some places
Location: location was good, didn't do too much nearby as too many street people close by, was afraid to go out
I like the hotel because it was located close to the underground shopping, but I feel some places needed better security, i.e. pool, main entrance.